PRECISION GARAGE DOOR SERVICE OF NAPLES, NORTH NAPLES, SOUTH NAPLES

On time and great repair!!

Mary ann Beattie

Sergio was great! He explained everything that he did to get our garage door working properly. He was very personable too!

Mary Hart

Good BBB rating, friendly knowledgeable technician

Greg Prost

I think that the service people that were sent were polite and courteous and they knew what they were doing. However, and this is the biggest complaint I have about Precision Door Service and why I will not use you again. When I experienced my initial problem in December of last year, I was told that I would have to wait for six weeks to get a service person. I could not open my garage door, so six weeks is a ridiculous thing to offer up. This time around, the first time I set the schedule up, it was for two weeks ago (it only took a week and a half this time), then was cancelled due to illness on the part of the serviceman. I had to wait another two weeks to get on your schedule and no one in their right mind would put up with these waits when you have a door that can't open. You must have more business than you can handle, so my leaving won't hurt much, but the stories I tell my considerable group of people will probably do more damage. This is a service business. When someone has a broken spring, nothing will be solved in weeks. Maybe days, but weeks, and in the first case, a month and a half...it is beyond ludicrous. Although the service was good, the company get's an "F". I also get an "F" for putting up with it. It won't happen again. No matter who I use, no matter what happens, it won't be a month and a half for an emergency. I am done with Precision. You should be ashamed and simply offer an alternative path for people who cannot get to work or to a medical emergency. Shame on you and shame on me for putting up with it. Never, ever again!

Ed Schifman

We do appreciate you reaching out and leaving a review and we are not sure why this review came through on our end on a delayed time frame so we do apologize for the delay in response but we wanted to offer a response to your claim so that when you do speak with you considerable group of people they can be sure to have the facts of your service visit. When we listened to all the recordings from the initial time you called in to make appointments, and also and follow up phone calls that were made, it seems your time frames may be off by a considerable amount so we wanted to review these time frames with you so we can see what occurred and also be on the same page. Your initial call came in 8 days after Hurricane Ian in which our buildings, our trucks suffered massive damage as well as half of our staff suffered major house damage and and or total housing loss. Unfortunately those circumstances put us at very limited staffing availability where we were booking out two weeks for an appointment. We offered you this appointment two weeks out, not six weeks out, and you refused and chose to end the call and seek garage door repair elsewhere. We did not service your door at that time. The next time we heard from you was on June 26, 2023 at 3:34 pm eastern standard time and you spoke with our call center. We offered our next available time frame which during booking was 5 days later on July 1, 2023 for an intermittent issue you wanted us to check out. You accepted this booking. Unfortunately due to a medical issue with one of our technicians we were forced to make schedule adjustments and did have to reschedule your appointment for July 7, just six days after your initial appointment when we had our next openings. For this call you stated "one of the doors seems to hang up a little and doesn't go up all the way, sometimes it does it and sometimes it doesn't". That service visit was completed without incident and your doors were again working as they should. Then we received this review which hopefully this response was able to clarify some time line discrepancies. We are sorry you were not completely satisfied with a longer than normal wait because of a massive hurricane and also a wait due to an illness. Sometimes situations are out of our control and both of those situations were completely out of our control and we would hope you would be able to understand. Please feel free to contact us at our main office to speak with our General Manger if there is anything else we can answer or clarify for you. We would love to get your feedback so please contact us at 941-351-2408.

The Precision Team

The mechanic who came to work on the garage door was very professional and courteous.

Lou Tinel

The receptionist was courteous and helpful in scheduling a prompt repair visit. The technician was polite, made helpful suggestions and was very clear in the options available to make the repair and the costs associated with the choices. I highly recommend Precision Garage Door for your repairs.

Cherie F

Good service!

Dennis Tougas

Kyandre from Precision was great. We were happily impressed that he came on a Saturday. He called on his way to our home and arrived at time expected. Kyandre replaced the springs on our door and did the work necessary for us. It was also a fair price. He gave us great customer service which means a lot to us.

Marie Gilestra-taylor

Wonderful and efficent as always. I have recommended you to several neighbouts already. Thanks English Anne

Anne Hanly

Jason was punctual, polite, and thorough

Janet Casey

Precision Garage Door is simply he best in the business... they have no peer. Bill Kramer Naples

Bill Kramer

Jason did a super job. He was professional, patient, and efficient.

Stephen Siegert

My wife and I are new to the area so we contacted Precision to help with our garage door that was off the tracks. Jason arrived to fix the door, get it back on the track, and tighten up the system. Our garage door opener had also stopped working, so Jason returned and installed a new opener that works perfectly. The support staff was also excellent, very professional, and returned calls immediately. They also followed up to make sure we were satisfied with the work and support. We appreciate all Precision has done for us and we highly recommend them for anyone who has garage door issues. Thank you Precision Garage Door! We appreciate you!

Tom Zuk

notified me of arrival, came came on time, fixed linkage issues between garage doors, cars, etc even though they were all installed by another company. Had similar experience with them at a pervious location couple years ago. Perfect.

David Goetz

Great service

Jim Bartolomei

very knowledgable technician. very service oriented.

Bettina Mckee

Jason came and immediately took care of our door problems and completed a service call. I know everyone servicing garage doors are very busy. Jason acted as if we were his only customer. Great job.

Kent Wise

Tyler is a hard working pro who did an excellent job for us. You are lucky to have an employee like him!

John Born

Great service and knowledge.

Jack Arcurie

This company cares about customer service from the first person who answered my call to the timeliness of the technician Jason who showed. Jason was precise and professional and an expert in his field. I highly recommend this company!!

Anthony or cheri Montoro

Your sales tech was very professional and great to talk to. He explained the process and answered all of my questions. Great employee to represent your company.

Michael & deborah Murray

Excellent service at a fair price.

Frank Walker

Ben was an extremely professional technician and very knowledgeable in his job. We would definitely use Precision Doors and the expertise of Ben!!

Greg Allard

Always great service and Ben was really good.

Barrett & amy Clayton

One of my rollers broke. I called Precision and they sent out a great technician within a few hours. The Technician, Jason, was knowledgeable and friendly. Thank you for a job well done!

Kelly Knapke

On time, knowledgeable, professional what else can I say !

Rory & janet Dickens

Jason was excellent. Prompt service and did a very wonderful job in repairing the problem and very efficient highly recommend precision door

Joan Zuckerman

Years of experience, they can solve garage doors problems.

Barb Paganelli

WHAT THE HELL!!!!!!!!!!!!!!! They called at 7:30 pm saying they would be finishing up their job in a half an hour (8:00pm); my comment "too late, reschedule" Larry Tucker

Larry Tucker

Good afternoon Mr. Tucker. We take all reviews very seriously as they are a good indicator on how our technicians are doing while out in the field. Unfortunately, for this instance I do believe we fell short on your expectations for us as a company. Our technician should have called you at the start of your service time frame since he was running behind to at least give you a heads up on the situation. He should have also let our office know that he was running significantly behind schedule as soon as the start of the next call window had started. We have spoken with the technician about expectations and communication with our customers and reiterated our call ahead procedures. We will also review this with all of our technicians at our weekly, company wide meeting on Thursday to hopefully prevent this situation from happening in the future. I do apologize for the lack of communication and our General Manager will be reaching out to you personally to see what we can do keep you as one of our valued customers.

The Precision Team

They did a great job, two employees installed new hurricane garage door. Showed up on time and were very efficient

George Schmidt