PRECISION GARAGE DOOR SERVICE OF KANSAS CITY

Precision Garage Door KC are outstanding people to do business with. They were prompt, professional, and their technician, ALEX, was outstanding! He new his business and did a great job in installing. My new garage door opener works absolutely perfectly. I am grateful!

Lyle Parker

This was the worst experience I have ever had with a professional service! In November I had a hung garage door and chose to go with Precision Overhead Door of Kansas City since it is name you can trust. I do not trust them. After reading the reviews it is clear that I am not alone on the amount of up-charging they do. I was given a quote for over $1500 to fix it long term. I was able to get the bare minimum down to about $475. Money was really tight for us and that was all we could afford. Then when they came to do the work, they tacked on another $150 because it was harder than he thought, so I had to borrow money from my kids Christmas fund. Then after he left, I tried to open and close the garage door at which point it fell of track again. I called to have them come out only for them to tell me that I needed 2 new springs for $575. I told them again that I could not afford it and they gave me a discount for $465 to replace the springs. I said that I would save the money to do the repair. Finally at the end of January I had enough money saved to do the repair. When they came out, they said that the price had gone back up to $575 after trying to get my wife to sign a waiver to do it for $800. I called and spoke with Alex, who was nice when he wanted to be nice but overall was very condescending every time, we had an interaction with him. He made us feel stupid and talked down to us. He explained that was a 1-time discount and they would not honor it. I hung up the phone and immediately called the office. I spoke with Bo, the supervisor over the garage door installation, who was so rude to me on the phone. After I didn't get anywhere with him, I asked for his manager, I cannot recall his name, who was the rudest manager I have ever spoken with. He was the director of operations. He told me that every time I Google Precision it costs them $100 and that I am costing them money. He reluctantly gave me the original quoted price of $465 on the condition that I leave a 5-Star Review. The work was completed but I will not let a company bribe me for a dishonest 5-star review. Instead, I will be honest and warn others. I will NEVER use this company again and will spread the word to everyone I know to avoid a company that is not one that I can TRUST.

James Schroeder

From the beginning, Customer Service was courteous and knowledgeable. She provided a ballpark estimate that was competitive with the three businesses I contacted about the repairs. The Service Tech (David?) arrived on time and was polite and courteous. He confirmed the cost and necessary repairs and set-about his work in a professional manner. He completed the repairs efficiently and much quicker than I expected - he clearly knew what he was doing. Overall, in-spite of the broken spring, this was one of the best experiences I've had with a service repair job...many thanks to Precision Garage Door!

Aaron Henderson

chose Precision becase 24 hour a day assistance is readyily available

Janet Cashman

Very nice installer very professional did great work highly recommend your company and this installer

Joe Wilson

Daray F went above and beyond. He communicated well and arrived within the time window. He stayed and battled the heat with the sun blazing down on him on one of the hottest days of the year. We are very happy to be able to park inside the garage again without fear of it coming crashing down on us. Highly recommend this friendly and professional company.

Luis and Nicole Oakley

I found you online and you service my semi- rural area. I was able to get a quick appointment which was helpful. Daray came out and totally took care of our 4 garage doors. We just moved in so we wanted to get them all working in top condition, get the key pads changed to our code and get all new garage door openers for my family. Daray was courteous, clean, and worked quickly but didn't skimp on quality. He is such a great person!

Ruth Hinson

This was the easiest decision to make! I was scheduled between 4-6pm, I received a call to see if I was available earlier in the day as the Technician was ahead of schedule and I was his last call of the day. I was more than happy to have him come out early. Alex called when he left his last job and said he’d be about 45 minutes away. Alex showed up came in looked at the door gave me an estimate of $350. He began to work in 30 minutes later he was done with a bill for $350. This was the same quote I received over the phone from the person who booked the job, the one thing I would say that needs to be looked at is they have a $15 environmental fee that they do not discuss when booking it’s only $15 but there’s a business they should put that out at the very beginning get some people save money to have repairs done on their homes and $15 could overshoot their budget. Alex was very professional. He was great to my child who wanted to watch it was a quick and painless job. I will definitely come back to precision door and I highly recommend them to anyone and everyone in the Kansas City area.

Justin Smith

USA. Alex was very good. Showed me everything and was very courteous!

Andy Inscoe

Andrew was very professional and courteous. Knew his job and how to do it. Had everything he needed to do his job. Never left the job site until he was done. Explained the process and when he was done, went over in detail how everything works and how to maintain the doors. Thank you.

Jim and rita Kowalewski

Technician was prompt, professional, friendly, and did a great job with the repair. However felt $300 for the hour the job took was high.

Randall Turner

Tyler Snider was quick, clean, professional, and knowledgeable. Precision Door was amazing because of the tech Tyler. If in KC, pick this company, you won’t regret it.

Connor Hayes

Daray was helpful, knowledgeable and got the work done quickly. Thank you!

Amanda Clark

Claudia and I had an excellent experience with both workers sent to install our doors. Your workers were very courteous and respectful. Everything needed to complete the job was on the truck, so there was no stoppage of work. Our expectations were met and our problem was solved. The doors look nice and move up and down gracefully. Thanks to Luis Reyes, my installer and the technician that assisted him. We would highly recommend Precision to our friends and family for their garage door needs. Thanks for being of service.

Cedric Taylor Sr. & Claudia M. Taylor

Fast, professional service at a fair price.

James

Garrett Browne was our tech. The call was scheduled for between 4 and 6pm. He showed up just before 5:00 and apoligized for being late. He quickly diagnosed the problem with my door and put together three quotes based on what parts needed/I wanted to be replaced. He completed the repair and then lubed all the rollers and hinges so the door not only works fine now; it is quieter than it's been since we moved into the house. I was extremely pleased with his work and he was very personable. Would absolutely recommend Garrett and Precision Door Service.

Stephen Parker

Excellent Job. Thank You for all the help and extra comments on care for the garage door in the future. Fast, worked quickly and great with cleaning up after finishing the job. Provided all the needed parts and material from his truck without coming and going, well supplied.

David Linder

Booking an appointment was easy and appreciated the call letting me know when someone was on the way. They did a thorough check of the entire system, were helpful in relaying what was needed and options available, and fixed everything right then. Would recommend and will definitely use Precision in the future!

Stephanie Bryan

Our technician was Daray Ferguson, and he knew everything there was to know about garage doors! He was professional, patient in explaining things to us, and efficient. What a wonderful young man! Our garage door is working better than ever. Thank you!

Julie Goldner

Guys were fantastic. Diagnosed my issue and fixed it promptly and neatly. Wonderful customer service. Highly recommend.

Albert l. Story

The tech Daray was very professional and made a quick assessment of what was wrong. He explained what needed to be done and the cost. He fixed the problem in the length of time he said it would take. I would definitely use their service again and recommend them to friends and family.

Linda Burgess

The tech did a great job. Very happy with the service.

Raymond Bermudez

What great service. And the serviceman was polite and respectful. He explained things beautifully and also included the things that could go wrong, seeing as I have 65-yr old garage doors with most of the original parts to it. The BBB rating was important to me,too.

Loretta Russell

So incredibly professional and helpful! On time, friendly, mature, conversation, knowledgeable, everything you could want from a garage door tech!

Clare Frantz

Ryan Cleveland was very professional and courteous. Very knowledgeable and friendly. Explained the door and the install

Roger Bailey

Daray did a fantastic job. The new Liftmaster openers are set up perfectly and are whisper quiet. Thanks for the excellent service, will definitely be using y'all for all our garage door needs.

Ryan Hendrickson

A very good experience overall. Were able to come out the same day, solve my problem at a very reasonable price. The technician, Mark was excellent. I am very pleased and have booked an appointment for another house today.

Greg Parks

Daray obviously knows his work. He was a no nonsense get it done right guy. He was very respectful, an attentive listener, and offered sound advise with various options. I will definitely be using Precision on my future garage install.

Sheila Prevou

We were so impressed by Precision! Derae was extremely professional, knowledgeable and friendly. He did a fantastic job not only installing and setting everything up but also explaining to us how to program the units to our liking! We will 100% be using Precision for all things garage doors!

Laura Malone

Once I spoke to the person on the phone I knew I had made the right choice for my repair. Our door wasn't working at all and they sent a tech over quickly who after the diagnosis went over in detail exactly what it was going to take to get the issue resolved. They had the parts they needed on the truck and after replacing to springs, the rollers and the new garage door opener! I highy recommend them! Great service!!

Brian Wilson