I scheduled an appt on Friday Oct. 25. I was told someone would be out between 10-12 and they would call when they were on their way. I called at 12 because no one had called or shown up. The operator said she would call the tech and call me right back. She never called back and the tech finally showed up about 2 hours later. He was very apologetic and did a good job. When the job was completed we paid with our debit card and his IPad was not working. He charged it and he was eventually able to swipe our card. Unfortunately he swiped twice, assured my husband it only went through once however after he left we checked our account and we were in fact charged twice. I called my bank and they confirmed the two transactions. I immediately called to report to your company we had been charged twice. Apparently no one was available in billing. The operator said she left messages but they may not get back to me until Monday. I called again on Saturday morning and the operator said she would try to get someone else to help me. She put me on hold and the call disconnected a few minutes later. I tried to call back but there was no answer. It’s very disappointing that the job was completed, I was charged double and I have to wait until next week to get this straightened out. It’s very disappointing no one could fix this on Friday. I expect this matter to be resolved immediately.

Linda

Linda - Thank you for reviewing our recent work in your garage. We regret the unfortunate events that occurred and apologize for the lack of a local manager being present over the weekend. We appreciate your flexibility as we continue to work towards resolving your concerns. Thank you again for your business. We hope you will still consider us again in the future, if needed.

The Precision Team

Precision Door provided excellent professional and prompt service regarding a concern I had with how the door was functioning. In a short amount of time, it's back to working smoothly and quietly. Good job!

Jenny Somers

Steve was very efficient and would highly recommend him. Thank you for the fast service. Gary Brouwer

Gary Brouwer

We are very happy with the service, the technician was very professional and explained everything very well, we're definitely gonna continue with this company

Miguel and elizabeth Bueno

Repairs were made fast and well done.Also lubed and greased the tracks that the opened very quietly. He was very neat and courteous and fast. I rate it a Five Star job. Well done.

William Nelson

My spring on my garage door broke and I was unable to get my car out. I called Precision and within 25 minutes a technician was there and did a fantastic job. Repair was amazing and the price exceedingly fair. Thank you to a wonderful company. I will be calling again when it is time to replace our garage units.

Layne Powell

The company had a technician out right away and he was very professional and courteous. He was able to fix a big problem in a short amount of time for a reasonable price. I highly recommend!

Raven Hilden

I called two different phone numbers inquiring about a "spring special add" to replace 2 garage door springs. The first was the phone number on the add. When I asked what services that included, and type of prongs, she had no clue, and had not heard do the add. The second number, which was a local Temecula number, where I live, the gal was terrific. The gal inTemecula said that they would honor the add, even though she too was no familiar with it. She had someone come out the same afternoon. Jose Perea the technician, was fantastic! He arrived on time, was very courteous, and honored the add price without even wanting to see it. He said, "I trust you". Wow, don't we wish there was more of that in this world! He worked very efficiently and was finished in 45 minutes. I was thrilled with the installation and his professionalism, as well as the great price for the "spring special"!

Carroll Russell

Thank you Mike and B.J. for your great work! I accidentally backed up into my garage door on a Saturday afternoon — ramming the door way off its track and jamming it into the side of the house — and within an hour of calling Precision they came and got to work on it. I was expecting a huge amount of time and money but within hours it was completely fixed with just the initial service fee. They were courteous, professional, and quick! Thanks again for the great service!

Whitney

Thank you for sending Steve. He arrived about 25 minutes after my panic call to the company. He knew what the problem was, told me what he needed to do and took care of it. Very personable man. He's a keeper. Thank you for the good service.

Joan D. Tweedie

Really great service and quick and reliable. I will only use Precision from now on. Ask for Michael when you call in. He was amazing. Assessed the situation quickly and did his work and added some items. Our noisy Garage door is now silently working. We are very happy with Michael's service.

Craig Poston

What a pleasure working with Precision Garage Door! Steve was timely, explained everything well, did a fantastic job and our garage door is now quiet and happy! I highly recommend this company! Customer service is excellent and their products work. Thank you Precision Garage Door!

Traci Williams

I had an excellent experience with Precision Door. The service guy was friendly and helped me by replacing my remote with a LiftMaster remote. The opener works now!

Jeff Newman

I would personally rate this company 5 star because the technician that help me today gave me the peace of mind that everything will be taken care of in no time . He is very knowledgeable about his job description . It’s very fast and quick repair.

Sherrill Saligumba

Obscene overcharge for spring replacement on an old door. $507 to replace a pair of springs. Also tried to sell my wife on an $800 “repair upgrade”! This is more than twice what the job could cost. Unfortunately, I was out of town, and my wife was taken advantage of. Do not use! No business ethics. I’ll be posting this everywhere so others will be warned.

Mark Garcia

Mark - Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret we missed our mark. We appreciate our continued dialogue and trust the resolution provided has been to your satisfaction. We appreciate your business and look forward to serving you again in the future if needed.

The Precision Team

I am very happy with my new garage doors. They are beautiful. Everyone a Precision Garage door was very perfessional. I would refer precision Garage Door to my family and friends.

Stacey Popadak

Outstanding service !!! Bill was knowledgeable,professional , and courteous. He took the time to explain my different options. He did exactly what I asked him to do , and made sure everything was working correctly . I will definitely use Precision Door for any other issues I may have.

Ben K

The rep was on time and easy to work with. Fixed the springs in less than an hour and all works great!

Steve Ribultan

Excellent service

Patricia Nungaray

Garage door opener installed, working fine. Unable to register the MyQ because the website says that it is already registered. But the My Q is just showing the red light but the garage door is down.

Richard Lenzo

Jose was awesome, he called advised that he was enroute, arrived early. Very pleasant, informative and knowledgeable. Quickly repaired door spring and although it looked easy, no way I could have done it. Great job.

Robert Carter

Mike from Precision was very professional. Arrived on time, explained what he would do to replace the broken spring then he did exactly what he said he would do. Was easy to see why this company has good reviews. They hire good people and they are properly trained.

Blaine Howarth

Mike did an excellent job on our door repair. Very fast and clean with the repair. Precision was on time and customer service was excellent.

Greg Cory

Great service, and great product. Thanks for getting hear and out so fast.

Steven Barrow

The precision team was quick, courteous & professional. Bill, the technician, worked around our scheduling issues, took the time to explain what was going, give suggestions & repair what I could afford right now. I couldn't have received better service!

Shane Lesovsky

Fast response time, job didn't take that long. The door works great now!

Gary Rombal

Chosen due to high ratings and favorable contacts. Bill Weier was very professional. Took the time to describe the issues our old system had. Provided good options and rationale for each. Let me watch the installation, which I appreciated. Results were a dramatic improvement. Very pleased with both the products supplied and the service.

Glen Bartz

Glen Bartz, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with your new opener.

The Precision Team

The technician was very professional. Per our conversation he loves his job. He explained every detail including price options. He didn’t pressure me at all. He explained the importance of yearly maintenance. I highly recommend precision to everyone. Thank you!

Pamela Peyton

Pamela Peyton, thank you for the review, and we appreciate the recommendation!

The Precision Team

Bill did a great job in fixing my garage door. I give Precision a 5 star rating. I always call Precision to handle my repairs. I will have them from now on come out once a year for service. Thanks for your immediate response.

Roseanne White

Roseanne White, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Your service tech was on time and very professional.

Wayne Schleiger

Wayne Schleiger, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team