Precision Garage Door of San Jose
Has Received 30 Reviews in:
Santa Cruz
Average Rating: 4.83
Garage Door Repair
Santa Cruz, CA
The Technician that came to my house, Ian, was extremely, professional, courteous, and very knowledgeable. He was punctual and explained everything in great detail, along with options. I was very pleased with his service and would not hesitate to contact in the future.
Derek Wadman
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Santa Cruz, CA
Excellent work, wonderful job by Phillip. Precision Door responded quickly to resolve the garage door issue. We couldn’t be more grateful! Thank you for excellent service.
Nanci and terry Omalley
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Santa Cruz, CA
I called at about 2pm and Joel arrived by 4pm. He was awesome. He explained everything thoroughly in a way I could understand and expertly fixed / installed a new motor, springs, bar, etc. A complete and necessary overhaul that took him only a few hours. I am amazed I could call during this rainy weather and get someone out the same day, not just to provide an estimate but also to actually perform the repair! Joel was excellent.
Stephen Foster
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Santa Cruz, CA
Lorenzo was very respectful & kind! He was quick & explained everything thoroughly. I highly recommend them!
Alejandra Cardenas
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Santa Cruz, CA
I called you because your website said a PERSON answers the phone 24/7. The person was knowledgeable and made an appointment. Your service technician (Jonathan) was on time and fixed our problem quickly with one new remote, which he programmed. We are set, and I would recommend you to any of our friends.
Susie Snyder
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Install Garage Doors
Santa Cruz, CA
Solomon was my installer. He was efficient, thorough and helpful. He should get a big raise.
Cheryl Wong
Service Provided:
Install Garage Doors
Product:
Garage Doors
Install Garage Doors
Santa Cruz, CA
Solomen and everyone from Precision doors...thank you, thank you, thank you! You made the entire experience a 5 out of 5.
Kevin Morris
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Santa Cruz, CA
Alex was great! He communicated very well when exactly he would arrive at our house and when he got here he assessed and fixed up my garage door in a short amount of time. My door is in tip top shape for being 20 years old now and I have confidence I will be great for some time to come. Thanks Alex for such great service!
Paul Bacon
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Santa Cruz, CA
Jerry was great! He came the same day, worked late into the night to finish installing a new garage door opener. He saw that the cables were very frayed and replaced those also. Took extra time to lubricate the hinges and shafts and to explain how to use the new keypad and remotes. Very good service with a smile!
Patricia
Service Provided:
Garage Door Opener Install
Product:
Cables
Garage Door Repair
Santa Cruz, CA
Mario was very professional and very patient with me and my neighbor . I am very satisfied with the service from Precision Garage Door . I purchased a custom door from them a number of years ago and service has been excellent . Highly recommended.
John Glembotski
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Santa Cruz, CA
GREAT SERVICE. MIKE WAS SUPER.
Mel Ratto
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
Santa Cruz, CA
Even though I called on a Sunday night, there was someone there to answer the call and set up an appointment for the next day. It turns out they answer their phone 24/7 which I wasn’t able to find anywhere else. The person who came out to do the work, Mike, was great. I’d been given a window from 1-5 and he was there at 1:15, having called 30 minutes ahead to let me know he was on his way. He identified the problem, explained what work was needed and completed the work quickly. Just as he was about to program the remote, the power went out in my area with PG&E estimating it wouldn’t be back on for 3 1/2 hrs. Mike showed me how to do it, and told me to call him if I had any problems and he’d come back that evening. I definitely recommend Precision.
Jan Wolf
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Santa Cruz, CA
good work
Edgar Herrera
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Santa Cruz, CA
The technician that serviced my door, Blake, was wonderful. Great attitude, very professional and he was sure to explain everything he was doing and made sure that I completely understood the steps involved to reprogram my garage door opener. I was completely impressed with Blake.
Denise Mowery
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Santa Cruz, CA
James did an excellent job! He installed new parts and adjusted all springs...it's working like new!
Jeffrey Powell
Response:
Jeffrey Powell, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with James and his work.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Santa Cruz, CA
The service tech was very helpful and within a minute found that all he had to do was reset the main door opener unit. The tough part was paying a surprising $99 for pushing the reset button. This seemed to unusually harsh for a job that took less than a minute.
Roger Moller
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Santa Cruz, CA
Met my expectations and repaired same day. Thank you!
Lora Vandenheuvel
Response:
Lora Vandenheuvel, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Santa Cruz, CA
Cory did a SUPERB and quick job of replacing my garage door springs. He also checked, adjusted, and lubricated the door. There was no doubt that he was very experienced and conscientious in the service. I highly recommend!
Warren Pratt
Response:
Warren Pratt, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Cory and his work.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Santa Cruz, CA
Other than being a little late due to the weather, Rafeal did a great job.
Benjamin Welch
Response:
Benjamin Welch, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Rollers
Install Garage Doors
Santa Cruz, CA
If I could, I'd give a 3.5 star rating. We are very satisfied with the service the technician (Luis, in the San Jose area) finally did, and the garage door is working very well. However, we found the set-up unnecessarily frustrating. The original technician who came to our house mis-measured our garage door, so when the installer came, the door didn't fit, obviously. PD had to cut a new door and reschedule the appointment (we worked hard to clear our calendar for the original installation). When scheduling the new appointment (8 am the following Tuesday), the contact person I talked to reassured us that the technician would begin installing the door at 8 am because I had to leave for a non-reschedulable meeting by 11:30 (that was the only day both the technician and I had overlapping availability), and the installation was expected to take 3-4 hours. This ended up not working out real well; the technician came an hour and a half later, at 9:30 instead of 8 am. This made the lateness of the technician really stressful for me, and he was rushing around the entire time as well. I can only imagine what such rescheduling mishaps mean for people who work hourly jobs, where they lose income when a reschedule is necessary. I hope PrecisionDoor implements some sort of fix to ensure that the original measurements are correct (perhaps take a picture of the door; the technician took one look at our door and said, no, that's not an 8' door, it's only 7') and that when a promise is made about scheduling, it is kept. We have enjoyed our new garage door, and expect it to live up to the reputation of Precision Garage Doors we read about online. But the installation process was more stressful than necessary, and we were disappointed by that. Nobody needs any additional stress in their already hectic lives.
SJA
Response:
SJA - Thanks for reviewing our recent installation. We regret the trouble our team caused by mis measuring your door. We have used these circumstances to better train our staff so we serve all of our clients better in the future.
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Santa Cruz, CA
Cory was awesome! give that guy a raise.
David Knox
Response:
David Knox, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Install Garage Doors
Santa Cruz, CA
My garage had been converted to a family room by the previous owner and I was converting it back to a garage so I needed a completely new system: garage door, springs, rails, opener, remote etc. Luis, the technician on the job was very friendly and was thorough in explaining the new system. I happened to have two other contractors working on site the same day and he was great communicating/coordinating with them as they had to work around each other. He got the new door and opener installed and working within the time frame we originally discussed and left the site clean...he was a pleasure to work with. This is the second installation I have had Precision do for me I would not hesitate to recommend them strongly!
Gary Bencomo
Response:
Gary Bencomo, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Install
Santa Cruz, CA
Cory was exceptional! Very professional and well spoken young man. Precision is fortunate to have him representing them. Thank you.
Jim Northcutt
Response:
Jim Northcutt, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Santa Cruz, CA
On the Friday before Memorial Day weekend our garage door coil spring unexpectedly broke with both cars locked inside stranding us at home. After several panic calls to garage door companies with no answer or not available we called Precision and they took care of us same day. The Technician, Mike R, was friendly, very knowledgeable and efficient.
Larry Keller
Response:
Larry Keller, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Santa Cruz, CA
Mike was very efficient in all that he did. I was surprised at the total cost of the repair. I feel that the price for the items replaced is very high and that even though the door is 35 years old. I am a believer that to put new parts with old could cause a problem over time and that is why I gave permission to replace them. Still the part price is high and I was quoted to replace the springs was $264.00 and that was for a lessor grade spring and that is the part that is my concern.
Glen Geringer
Response:
Glen Geringer, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Santa Cruz, CA
Very good service just like advertised.
Ron Schmitt
Response:
Ron Schmitt, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Santa Cruz, CA
Great service, great company. Arrived on time, provided options for fixing the problem, and all done timely and expertly. Thanks!
Alan Woertink
Response:
Ken Christopher, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Santa Cruz, CA
Terrific service. Thanks Phil. Arrived within the two hour service window and replacement of garage opener and springs in less than two hours.
Jon Fitch
Response:
Jon Fitch, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Phil.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Opener
Broken Garage Door Spring Repair
Santa Cruz, CA
Responsiveness the day before Thanksgiving was superb. It was raining and my door was stuck open. The technician was professional, replaced the necessary parts and repaired the door. I've had this LiftMaster 8500 only two years and this is the second time the same cable broke. This is a very expensive door and I would not recommend buying such a poor product.
Virginia Mcdermott
Response:
Virginia Mcdermott, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Broken Garage Door Spring Repair
Santa Cruz, CA
Our technician was AWESOME; knowledgeable, patient, and cordial. Percision quickly responded to our service request and completed the work swiftly. I highly recommend. My garage door is quiet and actually works! Phew, what a relief.
Chris & Mickie Bateman
Response:
Chris & Mickie Bateman, thank you for the review, and we appreciate the recommendation!
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
With 102,722 Reviews
For this location's local site visit:
This location is owned and operated by:
Pat Prendergast
Precision Door Service of San Jose
License: #993539