Precision Garage Door of Washington DC and Suburbs

Has Received 7 Reviews in:

Suitland

Average Rating: 5.00


Broken Garage Door Spring Repair

06/17/2019

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I'm very impressed with my garage door. I purchased in 2011 and I haven't had any issues. This service call was for normal wear and tare with the door spring. Sherman the technician was very professional, knowledgeable and informed me on what needed to be done. I asked several questions and Sherman answered with no hesitations. I appreciate companies that hire and train their staff to be very sensitive to the customers needs. I highly recommend Precision. Thank you for being high class with excellence.

Titilayo Bankole

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

05/13/2019

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called on Saturday and was very pleased with the ease of making an appointment and getting someone scheduled for Monday between 8 a.m. and 10 a.m. window. Would have scheduled a Sunday appointment, had it not been Mother's Day. Sherman called a little after 9 a.m. and was there within 10 mins. or so. He assessed the problem and quoted the price to repair the problem; and we ultimately discussed the option of replacing the entire door. I was very surprised that the cost to replace the door and all of the associated hardware, etc. was not as high as I expected. After some back and forth, I opted to only get the repair to the cable/springs (the original problem). However, had the wait for the new door not been estimated at approximately two weeks, I would have opted for the entire replacement. I just did not want to be without easy/automatic use of my garage that long. Thus, my only suggestion to the company would be to work on a faster turnaround for getting the doors or maybe stock some of the most popular styles to have readily available for replacement orders. Had I been able to get the new door the same day or within a few days or a week at most, I would have ordered the new door. This is just an observation, based on my personal preference to have not waited, not a complaint. Sherman was great and I did not get the sense that he was trying to pressure me one way or the other for the sake of a bigger sale; in fact I was the one, who brought up the idea of a new door. He was very patient with me, as I considered whether or not to replace the door and he answered all of my questions. He even walked with me in the rain, to look at some of the replacement doors on several neighbor's houses and he explained the features and otherwise made observations about their doors, so that I could better consider my options. He was a professional in every way. I was pleased to find that the generally positive online (company website) comments about the company and the technicians (in this case Sherman) were spot on. Sherman was great and he deserves a five star rating. As a general comment; in light of my general review of the high ratings for the technicians and the company, I hope Precision suitably rewards the technicians for their great front line/customer facing service, that greatly contributes to the company's favorable overall online ratings. A company is only as great as the people who deal with the customers. And I was very pleased with my experience. I will be sure to recommend Precision and Sherman, when I learn that someone needs garage door work.

Craig T.

Service Provided:

Broken Garage Door Spring Repair

Product:

Broken Garage Door Spring Repair

08/01/2018

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very satisfied with the techs performance. He was thorough and professional and answered all my questions. I would highly recommend Precision Garage Door to anyone needing a garage door or repair.

Alfred Bond

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

06/07/2017

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike Collett was an excellent company representative. He explained every detail of routine maintenance while showing us the problem with each door. He demonstrated to us that he had great knowledge, skills, and ability.

Cynthia Jordan


Response:

Cynthia Jordan , thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Mike and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

04/15/2017

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Mike C. did an awesome job! He is very professional, knowledgeable, and customer oriented. We are truly grateful for him and the services he provided.

Melvin Ford


Response:

Melvin Ford, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Mike.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

10/19/2016

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Work went well and professional.

Irene Hunter


Response:

Irene Hunter, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

09/18/2015

Suitland, MD

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Brian was awesome very respectful knowledgable and prompt I'm glad I made the right decision and went with you all

Ricardo Carter


Response:

Ricardo Carter, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Brian.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating

With 60592 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

Washington DC and Suburbs Locations:
Charles County (240) 776-2777 42 Reviews
Frederick County (240) 249-2004 40 Reviews
Montgomery County (301) 339-0516 205 Reviews
Prince Georges County (301) 830-8564 179 Reviews
Washington DC (202) 516-6330

Precision Garage Doors, Inc.

For this location's local site visit:

This location is owned and operated by:
Charan Gohlwar

Precision Garage Doors, Inc.

9125 Whiskey Bottom Rd. #D
Laurel MD, 20723
License: 80830
We Fix Garage Doors Right Springy

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