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Precision Garage Door of Boston

Has Received 1 Review in:

Millbury

Average Rating: 5.00


Precision Van

Garage Door Repair

10/02/2019

Millbury, MA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Just called for an estimate and was charged $110 for a tech to come out to take a look. Felt misled. On the phone vaguely mentioned the charge but sounded like if I got anything fixed I would be charged. Not just for an estimate. Should have been spelled out crystal clear from the beginning. Everybody else is giving free estimates. I’ll never call or use Precision Door Service due to this experience. Not a cool way to do business. (Below this section I have to choose services performed but there was absolutely no service performed)

Travis Son


Response:

We are very sorry that you did not have the experience you expected. We make every effort to make sure that our customers are taken care of at the level we promise and the level they expect. I reviewed your phone call and would like to point out that our customer service representative was very specific about the service call fee. After he explained the fee and what it covered you said okay -- which we can only assume means that you understood. Also, you specifically stated that you wanted the hardware on all 3 of your doors replaced, but never stated that you only wanted an estimate. We always try to work with our customers and would be happy to do so with you. If you'd like to call the office we'd be happy to discuss your service call and try to come up with a resolution to try to make you feel better about your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Our Average Rating

With 65600 Reviews

  • 5 Star (95.6%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.1%)

View All USA Locations

Boston Locations:
Boston & Newton (617) 671-1921 88 Reviews
Metro West (508) 283-4035 97 Reviews
North Shore (781) 780-4677 4 Reviews
South Shore (508) 419-7904 26 Reviews

Precision Door Service of Boston

For this location's local site visit:

This location is owned and operated by:
Walt Arvin

Precision Door Service of Boston

90 Cherry Street, Ste. 4
Hudson MA, 01749
We Fix Garage Doors Right Springy

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