Precision Garage Door of Boston

Has Received 2 Reviews in:

Plymouth

Average Rating: 5.00


Garage Door Repair

09/06/2019

Plymouth, MA

Review:

I would rate the actual service a 5 but would give the scheduling process a 1. I waited 4 days with a broken garage door for an appointment which was scheduled for a Friday. I received a confirmation email the day before on Thursday, but later that same day I received a call canceling my appointment and it wasn't rescheduled until Wednesday of the following week, a total of 9 days without service or the use of the garage door. I asked why I was rescheduled and the very pleasant representative told me she would have a manager call me the next day. I have never received a call. The day of the appointment I received a text saying the tech was on his way to my house 2 hours earlier than the scheduled time, and I was at the grocery store. I understand that these times can be fluid, but given the events leading up to that day, I wasn't happy. I called to say I could be home in 15 minutes to greet the technician. I chose this company because I had used them a year ago and like to remain loyal to companies that provide me good customer service. If a manager had called me as requested, this could have been a more positive experience.

Maureen Gilbert


Response:

Maureen – Thank you for taking the time to review our service and recent repair in your garage. We appreciate you as a repeat customer of ours and apologize for our poor communication. We will look to this experience as a teaching opportunity for our team to serve our customers better in the future. Thank you for your business and for your patience. We look forward to serving you again if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

03/02/2019

Plymouth, MA

Review:

Mike Was outstanding.Arrived on time.He discussed various options to fix the problem.He took the time to show me how to maintain my door.I recommend them.

Kevin Walsh

Service Provided:

Garage Door Repair

Product:

Our Average Rating

With 57957 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

Boston Locations:
Boston & Newton (617) 671-1921 42 Reviews
Metro West (508) 283-4035 38 Reviews
North Shore (781) 780-4677 3 Reviews
South Shore (508) 419-7904 12 Reviews

Precision Door Service of Boston

For this location's local site visit:

This location is owned and operated by:
Walt Arvin

Precision Door Service of Boston

90 Cherry Street, Ste. 4
Hudson MA, 01749
We Fix Garage Doors Right Springy

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