PRECISION GARAGE DOOR SERVICE OF KANSAS CITY

This was a horrible, stressful, time consuming, disillusioning experience. This was a situation where the original problem of a noisy garage door opener was made worse by the work done by this company. I was charged $1315 for work done that I would not have them do, except for the fact that I was assured, it would fix the problem. It did not. I called Precision to look at, and hopefully fix a garage door that was making a loud popping/grinding noise as it was going downward. On 1/11/24 their “Senior Tech” arrived, and while I attempted to physically demonstrate the problem, he was insistent that I don’t. My wife was present and found this as odd as I. This person was very assertive and stated absolutely that that replacement of the spring and pulley system would definitely fix the problem. Stressing his experience and expertise I deferred. He prepared a quote that amounted to $1315 that involved replacing the rollers and spring set up. With his assurance this is the problem and the work would fix it, I gave the go ahead. I had to go to work as he got started and put faith that the experienced Tech would deliver on his assurances. That evening, I talked to my wife to see how it went. She said that she saw a significant gap under the garage door. The next day I saw the sunlight through the gap with snow blown inside. I also noticed that the loud popping/grinding problem was as bad as ever. I called the company to complain and they scheduled a Sunday appointment with the same Tech to address the new problem. When the Tech arrive, he did not seem happy at all. This time I set it up to make him listen to the noise and observe the new gap. He was really annoyed by this and became argumentative. The exchange was tense and seemed like it was getting out of control. With the slamming and arguing I told him he needed to go. I then went to the website to send a complaint. The following day 1/15/2024 Sam (local General Manager) left a message asking me to call. We had a 30 min discussion that ended by him suggesting sending someone to fix the gap, noise, and check for damage. I soon got a call from the Operations Manager, Kevin, from Wisconsin. I noticed Kevin responds to negative reviews on line and seemed concerned. He also wanted to send top guys to address/fix the issues and then, call him back late that week to discuss what remedy I had in mind, or something to that affect. The following day, Tyler, Lead Technician and Sam arrive. I had the door open, to make sure they listened. Tyler immediately said that the motor gears were worn. I finally got in touch with Kevin to make a more than fair proposal. Considering I paid $1315 for a job that was not fixed (I would not have had the wheels or springs done, they were operational), and what would have fixed the problem was a new $220 opener, that they replace the opener, put the seals on the door bottoms and we’ll be good. Kevin agreed to my solution that I have a new opener installed and seals added to the bottom of the doors. On 1/29/2024, 18 days later, Tyler and Sam arrived and installed a motor and seals. Things seemed fine, but after a few hours, it occurred to me that I didn’t get a user manual and warranty paperwork on the opener. I thought I better check closer. As it turned out, the manufacture date on the opener was 4/28/2021, almost 3 years old! This could be a used, reconditioned, returned, loaner, anything but new. These things cost a couple hundred dollars and they have $1315 of my money only to try to sneak in an old opener? I put one more call to Kevin, a very hard guy to reach. Where I was beginning to have faith that there are some business’ that are “Old School” and do right by the customer, Precision has brought me back to Earth. On 1/30 I get a threatening intimidating email saying I'm in bad faith that he is now going to bill me for the opener work. Pursue it if not paid. The $1315 you have isn't enough? This has been one of the worst, most exhausting, stressful home repair experiences I have had in my 27 years of home ownership.

John & leslie Michel

Steve was very courteous and friendly. He explained what needed to be done and followed through.

Jonathan Schenk

Quick to diagnose and recommend a solution. Debris from strong winds interfering with the sensor!

Allen hollar

I am extremely pleased with our entire garage door experience using Precision Garage Door. The estimators as well as the installers arrived when they promised. The door selection process was explained in detail with several options offered, surprisingly the price was somewhat less than I had anticipated. I was given an approximate date for construction of the doors and then installation. As it turns out the whole process went faster than they had anticipated. The installer was extremely polite and went out of his way to explain what he was going to do and accomplished the job on time and did excellent work.

Chris Richardson

Alex was prompt, quick, and did a great job.

Brad

Krystal was great - she responded right away to the contact form I completed on the website and got us scheduled same-day. She also ensured the technician knew the issue to come prepared with parts. Daray was very knowledgeable and clearly explained the issues, our options, and his recommendation. He completed all the repairs during the visit and now our garage opens smoothly and with less noise!

Kate & David Hamilton

Excellent customer service and quick turnaround on installation. Everyone is very professional and friendly. Highly recommend Precision!!

Warren Mccartney

Technicians were very polite and helpful!

Katie Quigley

Technician identified the problem and quickly resolved my garage door issues. Kind and courteous technician.

Mark Shill

Had a great experience with Precision. Quick and helpful same day service. Very nice and knowledgeable. Would recommend to everyone.

Andrew Marks

Precision did a great job. Spring broke late Friday afternoon. Replaced springs and performed maintenance. Door working like new at 5 PM Friday !!!!! John

John Mertensmeyer

Alex the technician was great. Diagnosed the problem and presented the solution. Work was done quickly and correctly. I’d recommend these guys everyday.

Gregory "greg" Redmond

After a quick Google search for garage door repair and reading several good reviews I called Precision. I was impressed with the quick availability of getting someone to my home and pleased w Alex's knowledge, professionalism and thorough work. I highly recommend Precision and will not hesitate using them and asking for Alex again in the future.

Gail Trudeau

My service tech, Josh, was very personable, and gave me some good advice. Like you are located in MO, as I've had issues with companies located further out in KS. From the initial call to the home visit, I was pleased. I will definitely use you in the future!

Nancy Imber

Dylan Storts was the best! Very knowledgeable. He put me in my comfort zone from start to finish. Thank you for being my new garage door service company form this day forward!

Regina Byrd

Dylan was fabulous, timely and professional! My garage door has never been happier ???? Thank you for fixing my springs on Father’s Day Sunday, Dylan! I will be recommending Precision to all my friends and family!

Hilary Bloomquist

Quick to get appt, on time, thorough and clear!

Melissa Maberry

One of my neighbors recommended you. Also from commercials on TV. Alex was very cordial and explained everything to me that needed to be replaced. Very satisfied with his work in a short period of time. Thanks and will use you in the future if anymore problems.

Carolyn Manzo

I'm very pleased with my new garage doors, they look amazing! I chose Precision because they were price competitive, very good at communicating with me on what to do and what to expect. Installation was on time and went smooth. Highly recommend Precision!

Donna Parson

This past winter my garage door had become noisy and jerky in operation so based on other positive reviews I contacted Precision to evaluate and repair the door. Alex Richards and his partner (I forget his name) arrived on time and accurately communicated their arrival time. This allowed me to make sure I wasn't on a work call and could move my cars out of their way prior to their arrival. - Alex was professional and demonstrated a clear passion for and pride in his work. - The repairs were completed quickly and the pricing was fair based on my knowledge of these repairs as a property claims adjuster. - I will be using Precision again down the road as needed.

Andy Limpic

Josh and his partner was extremely helpful. I didn’t even have an appointment and they showed up anyway and worked on my garage. Worked quickly and finished the job with no problems. Would highly recommend!

Bailey Turpin

Everything went great, the install tech was very well versed in his craft. The doors look great

Brian Warner

Met expectations. The work was completed relatively quickly. The Precision rep was courteous and knowledgeable. Answered my questions and explained his process and what our options were prior to work getting started.

John Wood

Daray was great explained everything to us did an excellent job is patient with his older customers very knowledgeable about the operation of a garage door would definitely use the company again and request him as service tech????

M Taylor

Thanks for fixing our garage door! It's so much quieter and glides up much easier now! We appreciate it!

Eric

Awesome work and service. Daray was very helpful and explained everything well. I will definitely call again with any garage door issues.

Eric Ortega

Patient, professional, thorough, and efficient. Well Done.

Jon b. Grider

Overall [ GREAT ]

Ron Laughman

Our experience with Alex and the company was all positive. They were able to schedule a next day appointment and take care of our broken garage spring along with a tune up of both doors. Would definitely recommend them to other customers and will use them for any future needs.

Amanda Teuscher

Conner Karl was very courteous and efficient in repairing my garage door!

Joe Huffman