Precision Garage Door of Syracuse
Has Received 8 Reviews in:
Utica
Average Rating: 5.00
Broken Garage Door Spring Repair
Utica, NY
It is so refreshing when one experiences a commitment to excellence and real world class customer service. Anthony Femano exemplifies these attributes - Precision Door is lucky to have such an employee - who exceeded my expectations in every way. I had Precision Door replace my garage door spring last October, and unfortunately, for whatever reason, one of the coils came loose this past week, breaking off and falling to my floor, only 13 months after I had a new on installed. When I called to make an appointment for someone to come and hopefully fix it, I wasn't sure what would be covered and if my warranty went past one year. I just knew I wanted and needed it fixed, and hoped they would do it as soon as possible. Anthony was my service technician. He called to tell me when he would be coming, later than both he and I had originally thought, and having made the apointment late in the day, I knew there was the possibility that he could run late. He wanted to make sure that this was good with me and that I would be home, as he was 70 miles away at the time. I appreciated the call, and his willingness to come and take a look at the situation. He was personable, professional, and very competent. Anthony took the time to diagnose and answer all my questions, putting my mind at ease by explaining things in a way that I could understand how the parts all work together. He not only was able to fix my problem by replaing the spring, he provided extra parts/changed some rollers to make the door work and sound better as he noticed they were rusty. He stated everything was covered under the warranty and I owed nothing. How wonderful is that? I mean those things rarely happen in today's dog-eat-dog world as many businesses are trying to recoup the "covid" money lost by this pandemic. I truly appreciate Anthony's integrity and commitment to excellence! Not just becuase it was me, but because you can see he treats every customer this way. He does the right thing because it's the right thing to do. Thank you Anthony! Thank God the world still has people like you in the service industry! When you experience this level of commitment to quality it should be shouted from the roof tops! Thank you, Precision Door, for making this right.
Carolyn Carleo
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Utica, NY
Logan was very professional. He was able to diagnose the problem and make the necessary adjustments. My garage door is working perfectly! Thank you
Regina Durante
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Utica, NY
Very prompt and courteous service. Logan Cottrell, thanks for the job well done.
Eugenio Martinez
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Utica, NY
I have been in Customer Service my whole career except in the military and Vietnam for a total of 6 years. I have been a customer service manager for up to 90 repair personnel at one time!! I can't say enough for Precision sending Scott to my home to repair my garage doors. He was very pleasant and professional along with caring to do a great job. I felt sorry he had to come back for parts the second time but he did so without any hesitation and even apologized for having to do so !! A great repairman and definitely an asset to your company!
William Edwards
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Garage Door Opener Install
Utica, NY
Professional, very knowledgeable and very personable- he was very easy to do business with!!! Would definitely do business with him again!!!
Michelle Pepitone(deceased)
Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Garage Door Opener Install
Utica, NY
Very happy with my new garage door opener and the service provided. Scott was professional, friendly, and did an excellent job. Would definitely do business with Precision Door again
Lidia H
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Utica, NY
I was very happy with the service I received. Mr. Fowler arrived at the appointment on time and carefully reviewed what I needed. Rollers, cables and springs were worn. He was extremely professional and was concerned that he did a good job, as evidenced by the fact that he kept working on one side of the garage (which hadn't broken), in order to make sure the door worked smoothly. He found that the previous installer had used screws that were too long and were catching. This is a good company and you will be most fortunate if Mr. Fowler does your repair. Thank you.
Julia Grant
Service Provided:
Garage Door Repair
Product:
Springs
Install Garage Doors
Utica, NY
Michael Holbok your Techinician performed his duty excellanly.I believe he went the extra mile to make are new garage door work perfectly.I will recommend your company and Michael Holbok.
Darwan Rocker
Service Provided:
Install Garage Doors
Product:
Garage Doors
With 103,112 Reviews
For this location's local site visit:
This location is owned and operated by:
Anthony Paruta
Precision Overhead Garage Door Service
18 Corporate Circle Suite 6East Syracuse NY, 13057
