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Precision Garage Door of Raleigh

Has Received 3 Reviews in:

Bahama

Average Rating: 3.67


Precision Van

Install Garage Doors

08/24/2020

Bahama, NC

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I will not do business with you again. No name tag and the person did not introduce himself. My wife has no clue what his name was. Charged $75 to find for 5 mins worth of work to tell me what was wrong. It was obvious, the spring broke. Thought it was supposed to be a free estimate. Wanted to charge me over $1200. For new springs, bearings and a new garage door opener. Last time springs were changed it was $300. Something isn't right somewhere. Called the company, was told I was being put through to corporate. On hold for an extended period of time. I finally hung up. No call back.

Ron Schoenfeld


Response:

Thank you for sharing your feedback with us. We hate to see that you did not receive five star service and that we were not able to help repair your garage door. After reviewing your account, we are a little confused about you stating we wanted to charge you over $1200.00. Our quote was for $598.00 and that included 2 high cycle springs, a bracket, 2 heavy duty, high cycle end bearing plates and a 3 year warranty. There is no quote for a new garage door opener on your account. We do perform a 25 point inspection on every call we go on and based on the findings of the inspection, that is where the quote comes from. A new opener might have been discussed but it is not on the quote at all. Our uniforms do not have the technician's name on them and we apologize if he did not introduce himself, as he should have. Our service fee is waived if work is completed when the technician comes out, but if no work is done, the service fee is $75.00. All of our calls are recorded so we did go back to verify that the scheduler informed you that the service fee would be waived if there was work done and she did. You nor the scheduler discussed the amount of the fee if the work was not done, so we do apologize about the miscommunication there. Again, we are sorry we could not earn your business but we're always here if you need us. If you have further questions, please call and ask to speak with our service manager.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Door Repair

01/15/2018

Bahama, NC

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your company is amazing. You showed up ON TIME, on a Sunday, and did not overcharge me, plus did great work. I have had bad experiences with other garage door services in the past. This was not the case with your service. Your technician Greg did a great job plus was professional and friendly. He sets the bar high in my book! Thanks for delivering quality and prompt service!

Michael Neal


Response:

Michael Neal, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Cables

Broken Garage Door Spring Repair

09/28/2015

Bahama, NC

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cliff was very punctual, courteous, and professional. He did excellent work and repaired our garage door, completing the work in a timely manner. We would give him a 5+++ star rating!! I was surprised when my husband told me someone was coming out around 7pm to repair our door. We very much appreciate his helpfulness and the same day service. Thank you so very much. James and Jenny Bowling

James Bowling


Response:

James Bowling, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating

With 69558 Reviews

  • 5 Star (95.5%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.6%)
  • 1 Star (1.2%)

View All USA Locations

Raleigh Locations:
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Raleigh (919) 323-8220 197 Reviews
Sanford (919) 706-1862

Precision Door Service of Raleigh

For this location's local site visit:

This location is owned and operated by:
Tim Yeager

Precision Door Service of Raleigh

300 Dominion Dr Suite 201
Morrisville NC, 27560
We Fix Garage Doors Right Springy

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