Precision Garage Door of Harrisburg
Has Received 73 Reviews in:
Lancaster
Average Rating: 4.84
Garage Door Repair
Lancaster, PA
Pros- Service was timely and accurately done. Technician was curious and was sure I was satisfied with the job. Cons- I thought for the garage door repair job and the 45 minutes he was there, the cost was a bit high. Cost was a lot more than I anticipated and I was told over the phone.
Joseph Simora
Response:
Thank you for your review Joseph! Here at Precision Door we try to be as thorough as we can be, so we are happy to hear that we met your expectations here. The cost was indeed higher than what both of us had originally anticipated. For transparency to our readers. When we arrived we uncovered that the door was missing safety cables, and 2 pulleys were seized on the door preventing proper function. We did present you 3 options, first one being what you had originally called us out to do, only difference was this option included the safety cables, which was the only part we were not told was needed so we originally did not quote this. Nonetheless Precision Door cannot install extension springs which was asked of us without installing safety cables. Should in case your extension spring breaks, the cable are there to catch the spring so it does not damage the home, or seriously injure someone. I do want to put on record, that you did select the middle option which included the pulleys. This was also work we were unaware of prior to coming out, but got taken care of during our visit. Which explains why the cost was higher than what was anticipated prior to coming out. I would like to add, This is the reason why we do our safety inspections. As well as present three options from getting the door back up and running and never having to worry about the door again. We are confident that you will not have to worry about your garage door for a very long time with the option you had chosen. And greatly appreciate your business!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Lancaster, PA
When Precision was contacted they had a technician at my home in a little over an hour. The problem was quickly diagnosed and all options were presented to me. Everything was repaired and running as good as new. More importantly the technician was great and I felt very comfortable in my home. I would highly recommend them to anyone needing garage door repairs!
Joe Samek
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Install
Lancaster, PA
Quality workmanship. Fast, friendly, professional service. Fair pricing. Multiple options reviewed. Thorough, neat work. I was pleasantly surprised by a positive experience from start to finish. My technician was fantastic. I had the whole garage door system replaced/rebuilt and a new motor installed. Overall superb job. Highly recommend!!
Theresa Kirchner
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Opener Install
Lancaster, PA
Had a technician out within a few hours and they diagnosed and fixed the garage doors better than new! GREAT service, reasonable prices, extremely efficient. Jerry and Josh did an outstanding job.
Barbara Goss
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Lancaster, PA
The technician came and installed an automatic garage door opener the same day I called! He was a very hard worker despite the heat, polite and thoughtful, actually joyful from start to finish. My garage door opens and closes as smooth as glass and as quiet as a mouse, and I am completely satisfied with Precision Door.
Marianne Hottenstein
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Lancaster, PA
thank you
Chris Morgan
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Install
Lancaster, PA
Jerry did a fantastic job. Worked hard on the correct installation of a quality garage door opener and all needed parts, arrived on time, professional, and very knowledgeable on what was needed. Would highly recommend Jerry and Precision.
Roy and Sally Hambric
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Lancaster, PA
Nia explained the inspection results and options for repair clearly and completed the work in a very professional manner.
Linn Moedinger
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Broken Garage Door Spring Repair
Lancaster, PA
We called the 24/7 line and spoke with someone who got us scheduled right away. Jerry was able to arrive on time and within just 2 hours of us calling. Jerry was able provide detailed knowledge for us to understand the problem at hand. He was very informative and because of this we trusted him to fix more than the issue we called about. This allowed us to also take a preventative maintenance route. We now have a peace of mind the problem was fixed and we won’t run into other issues in the near future. Although, if we do, we are covered under warranty!
Kristin & Aubrey Schanz
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Lancaster, PA
MyTech, Jerry was super cool. Finished the work in about fifteen minutes.
Augustine Apprey
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Lancaster, PA
Super happy with the end result! Technicians were friendly and thorough! Thanks again!
Bob Lazar
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Repair
Lancaster, PA
The technicians arrived on time, took care of our problem and our garage door is right on track again. Thank you
Sharon Davies
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Lancaster, PA
Jerry, the installer, did a great job of installing our new garage door opener. In addition he found that we needed new springs and rollers. He reviewed everything with us, gave us choices and performed the work professionally and timely. Jerry is a credit to your company.
Steve Brown
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Repair
Lancaster, PA
Even though the parts necessary to do the final job have not come in due to supply chain issues, the service has been great. Door operates much better, and all involved on your side are prompt and communicate well. Jim D.
Jim Dougherty
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Lancaster, PA
Precision did the right thing and stood behind their work of a few years ago and put in about 30 galvanized screws to hold our garage door gasket (which was falling down) in place - and they didn't charge us for it.
Jim Wegert
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Lancaster, PA
Jerry was thorough and polite. He explained the work and various options. I will call Precision again when needed.
Bernadette Wendler
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Lancaster, PA
This business is a scam.
Greg Carroll
Response:
Hi Greg, Thank you for taking the time to leave your feedback for Precision Door Service. Here at Precision, we value each and every word of both accolades and or critique for us. For the sake of transparency for all of our viewers, we would like to take the time to relay back the situation to the best of our knowledge. With the information we have, our technician arrived at your house, asked questions you were not interested in answering, and did an inspection which you were not interested in reviewing. After we attempted to review our options with you, you were unsatisfied with our pricing. This led you to enforce that our technician leave your property swiftly without paying the standard service fee that you agreed to when we discussed this payment would be due before we leave your home. Since our visit to you, we further reviewed the options we built for you to be absolutely sure there were no extra or unnecessary estimates on our record. We do apologize for the frustration you feel about the pricing we offer. As soon as we heard of your experience, we gave you a call to ensure that we did all we could to reconcile the situation, including finding a way to work within your price range, and to help you understand where each of your hard earned dollars are going. At the end of our phone call, you had asked how we were going to bill you your service fee and we decided to waive this fee entirely as we were not comfortable charging you anything for a visit you were extremely unsatisfied with, even after our offers to accommodate a solution that would better fit your needs. As a growing larger scale company with several office staff members, over 13 five star rated technicians, a fleet of top of the line vehicles, industry leading warranties on each product, same day appointment availability, and 24/7 call center service, our pricing allows us to provide you with excellent service every single time. If you would feel more comfortable with another company without these added benefits, we completely respect that decision. We hope that you are able to find a garage service that best suits your needs. Should you have any further questions or concerns, or feel that any part of this matter has not been handled to with complete adequacy, please feel free to give me a call directly at 717-440-6555 and I will be more than happy to go over this with you. Thank you again for leaving your review and speaking with us yesterday so that we can continue to learn and grow to be the best we can be!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Lancaster, PA
problem with door opener called and someone came out the same day. replaced the opener with a new one. thank you for your great service and no run a around
Mike Laudenberger
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Lancaster, PA
I called Precision this morning after calling a different company that could not fit me in. My garage door was not opening (only came up about a foot). Kenny was scheduled between 2-4 pm and he was prompt, knowledgeable, professional and very pleasant. Thank you Kenny for a quick and complete job well done. Thanks for your guidance in selecting an option to repair my garage door. I will definitely call your company anytime if I need further service.
Sharon Wenger
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Lancaster, PA
Jerry was great! He showed up right at the beginning of the time window that was given, making sure to call ahead to let me know he was on his way. Upon arrival he completed his inspection and presented me with three options. He was very knowledgeable and professional as he explained each option. After I selected the option I wanted, he finished the work very quickly. Overall I had a wonderful experience with precision door, and will absolutely use them for any future garage door needs.
Sean Harris
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Lancaster, PA
Prompt same day service! A technician came only 10 minutes after booking my appointment. Best of all Jerry provided extraordinary repair service! He was friendly, professional, and extremely knowledgeable. He provided clear repair options. Thank you for excellent service!
Mrs. Coble
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Repair
Lancaster, PA
Great service and friendly rep!
Tom Houck
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Lancaster, PA
Gentlemen were very helpful in explaining the situation and providing options. Quick and quality service
Derek Fulginiti
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Lancaster, PA
Very good service
David Wong
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Lancaster, PA
Jerry was prompt and very professional. Explained everything well and got the garage door running in no time. Will call for his assistance should there be a need in the future.
KM
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Lancaster, PA
Kenny was fantastic! Super efficient and answered all of my questions. After a quick assessment put in a higher cycle spring due to our usage of that door. Done in under an hour. Highly recommend Precision door.
Eric
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Lancaster, PA
I was very impressed with the technician you sent out. He was courteous, friendly and knowledgeable. I liked the way he did the thorough inspection without drama and too much explanation. Then he carefully laid out my three options. He listened to my questions and answered everything. He had everything he needed on the truck to do a complete overhaul of my garage door mechanism - major surgery! When he was done, he explained how everything worked, told me the total - which was exactly what he told me it would be when he laid out my options - and was on his way. Wish everyone who worked on my house was a clone of this man!
Darla Bair
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Lancaster, PA
I read some online reviews and I am glad I did. Service was great. Very responsive - I got an appt for the same day I called. Technician was thorough and friendly.
Darlene Bridges
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Install Garage Doors
Lancaster, PA
Denny came out to give me a quote today on a new garage door. He was very easy to work with and showed me great options. Thank you!
Maggie French
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Install
Lancaster, PA
Kenny did a great job. He provided me options and pricing right away. Professional, knowledgeable, and courteous. Good company and good employees.
Bob K.
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
With 102,722 Reviews
For this location's local site visit:
This location is owned and operated by:
Steven Van Dam
Precision Garage Door Service
21 N Enola Dr. Suite 3Enola PA, 17025 License: 144378
