Precision Garage Door of Knoxville

Has Received 334 Reviews in:

The Knoxville Area

Average Rating: 4.92


Broken Garage Door Spring Repair

04/08/2019

Knoxville, TN

Review:

Frank arrived within the time specified.He was courteous and professional.Took less than an hour to replace the springs on our garage door.This is the second time we have used Prescision , first time we needed a new opener. Very happy with the service.

Barbara Davis

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

04/05/2019

Knoxville, TN

Review:

On time, efficient, know what he was doing, explained to the system worked. Very satisfied. Great quality. Will tell all my neighbors about Precision Door.

Neil Coatsworth

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Repair

03/20/2019

Knoxville, TN

Review:

I am very pleased with our prompt repair. Our repair person was excellent. I will certainly refer others to you

Jane McHenry

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Repair

03/16/2019

Knoxville, TN

Review:

After looking at Home Advisor and their website, I chose Precision Door Company to check out my problems with the garage door. Patrick Stockton came to assess the problem and give an estimate. After he explained everything to me and worked out what was best for me, I decided to have the door and motor replaced. I am happy with my decision to have Precision to complete the work. Patrick was excellent in his presentations to me while helping me to understand the whys and wherefores of the problems. Should be able to have installed within a few days. I was also very happy that they were able to see me on a Saturday without it being considered an emergency.

Patsy Huffaker

Service Provided:

Garage Door Repair

Product:

Garage Doors

Install Garage Doors

03/14/2019

Knoxville, TN

Review:

I was referred buy a friend of mine they told me Precision really did great work and that is true I had no problems with the work whatsoever I would rate them a 5

Shirley N. Smith

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

02/28/2019

Knoxville, TN

Review:

I could not be happier with the service I received. Josh was very knowledgeable, did his work, left no mess and was totally professional. Would use your company again and will highly recommend to my friends and neighbors. Thanks!

Thomas Heckler

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

02/21/2019

Knoxville, TN

Review:

The tech was great - courteous, friendly, very competent. When I questioned him about lubricating my garage door, he did it himself showing me where it was needed. I'll know what to do now. I wouldn't call anyone else.

Susie Sentell

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

02/21/2019

Knoxville, TN

Review:

I had a stuck garage door on Saturday afternoon at approx 4 pm. I called but couldn't get service until 11 am on Monday. Consequently my garage was open with out protection for two nights. Jack did a good job, quickly cleared the problem, lubricated all the moving parts. The charge was reasonable. He was here about 30 minutes. I understand your people were working Saturday. I would have rated your service 5-stars if you had come on Saturday.

H W Hillyard

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

02/19/2019

Knoxville, TN

Review:

Great service. Our door works great.

Bill Stettner

Service Provided:

Broken Garage Door Spring Repair

Product:

Broken Garage Door Spring Repair

02/14/2019

Knoxville, TN

Review:

In my 60+ years of military and medical services, I have become able to "read" the style of support offered by professionals. In this case, it is easy to identify "five stars" and the capability of each employee. TOP NOTCH SERVICE AND EMPLOYEES - THANKS FOR YOUR SERVICE.

Dr. William Campbell MD, PhD

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener

Garage Door Opener Install

02/07/2019

Knoxville, TN

Review:

Fantastic service. the finished project looked wonderful, and the door is so quiet that I can hardly hear it. The technician was friendly, professional and helpful. I am glad I chose Precision over other available services. Thanks for making this event simple, painless, and quick.

Joseph Rector

Service Provided:

Garage Door Opener Install

Product:

Opener

Broken Garage Door Spring Repair

02/06/2019

Knoxville, TN

Review:

Josh was our technician and he was completely honest with us. He didn't try to talk us into having more done than was done. He repaired the door to the point that we can open it and his performance would earn 5 stars. Thank you so much for helping us.

Liz Wendelken

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener Install

02/04/2019

Knoxville, TN

Review:

James called with a 30 minutes notice, arrived on time. Very professional and hard worker. I'll definitely use them for a new door next year.

Rick Vinzant

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

01/29/2019

Knoxville, TN

Review:

Punctual and friendly. Service Technician inspected the garage door and carefully explained the options and warranty for the needed repairs. Very satisfied with the service experience.

George Clark

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

01/24/2019

Knoxville, TN

Review:

The precision worker was very professional. Customer service was excellent, and price for the work done was very reasonable. Thank you again precision garage doors for the professionalism good work and customer service.

Steven Harrison

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

01/23/2019

Knoxville, TN

Review:

Ty was very nice and professional and showed me some things to help keep my garage door running as expected

Derrick Shaver

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Broken Garage Door Spring Repair

01/23/2019

Knoxville, TN

Review:

Friendly and professional installation. Great job!

Irene Evans

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

01/22/2019

Knoxville, TN

Review:

So pleased with your service, Patrick was great. He was so kind, explaining everything to me, what needed to be done,then when about doing it . Would definitely call Patrickagain.

Kye Dowdy

Service Provided:

Garage Door Opener Install

Product:

Broken Garage Door Spring Repair

01/21/2019

Knoxville, TN

Review:

I contacted Precision at the request of Home Advisor. I had someone on the phone in literally less than a minute and they came out the next day, on time, and fixed our garage door and instructed us how to care for it to preserve future use. Josh was our technition. He was friendly and very knowledgeable. We would use them again in a heartbeat!

Tiffany Kizer

Service Provided:

Broken Garage Door Spring Repair

Product:

Broken Garage Door Spring Repair

01/18/2019

Knoxville, TN

Review:

Thank you Precision your service was great. Our problem was taken care of in a timely and professional matter.

John Johannes

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

01/17/2019

Knoxville, TN

Review:

Fantastic response time! Called, and they were at the house within the hour. Very professional, very fast service. Definite five star service.

CL

Service Provided:

Garage Door Repair

Product:

Springs

Install Garage Doors

01/14/2019

Knoxville, TN

Review:

John and Tim did a fantastic job installing our door. They were trustworthy, personable and professional. They were in and out in about 3 hours and did a great job explaining all the details of the new door. I would highly recommend them to anyone for installation. Customer Service was 100% satisfaction from the order process, to the install. Thanks Precision Door, and thanks, John and Tim.

Robert Gibson

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

01/11/2019

Knoxville, TN

Review:

Precision garage Door did a great job repairing my spring and cables. Frank was efficient and courteous.

Brian Cook

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

01/11/2019

Knoxville, TN

Review:

I so appreciate the garage door repairs that were done at my home on Friday January 11, 2019 by James. He was so knowledgeable and professional. And he also replaced the button by the door that I use to open the garage door. Thank you James for fixing my garage door problems!

Nancy C Ford

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

01/03/2019

Knoxville, TN

Review:

Mr. James Wells was very professional and courteous in repairing our door. We will definitely call you again when needed. ????

Steve Bicknell

Service Provided:

Broken Garage Door Spring Repair

Product:

Rollers

Garage Door Repair

12/28/2018

Knoxville, TN

Review:

I have had 3 experiences with Precision and each were very positive. Every technician was prompt and professional while explaining the details of the service. Thank You All!

Jennifer Davis

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

12/28/2018

Knoxville, TN

Review:

your service representative was highly skilled and very courteous. Please give him a good job from us. Len and Bea Lammers

Bea Lammers

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

12/28/2018

Knoxville, TN

Review:

Disappointed. I called around to several companies before calling Precision out to my home. They were responsive and fixed the door quickly which is the only reason they get 2 stars. However, The installer was there less than 1 minute before trying to sell me new cables and new bearings for the door which would have almost tripled their estimate had I agreed to the new parts. Also, I was told on the phone that the precision spring was much better than the competition and carried a lifetime warranty. The spring the installer put in was not the green precision springs but looked just like my other 2 springs and the invoice they sent me after the service stated that there was only a 1 year warranty, not a lifetime warranty, with the spring. Beware Bait and Switch and Upselling tactics.

Jennifer Robinson


Response:

Jennifer – Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we may have missed our mark. We apologize for any miscommunication which may have occurred. Our service manager, Thomas Wright, has tried to reach you on more than one occasion to find a resolve but has not received a call back. We’d still appreciate the opportunity to continue the conversation. If you will, please return his call on the number he provided. We strive to maintain a 5-star rating, as evidenced by over 2,000 5-star reviews across different review platforms and have since utilized this experience as a teaching opportunity for our team to better serve our customers in the future. We appreciate your business and hope to hear from you soon.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

12/24/2018

Knoxville, TN

Review:

Used Precision because they could come on Christmas Eve while most others didn’t answer the phone . Service guy knew what he was doing and was very professional would use Precision again rated 5 star

Gill Holloway

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

12/18/2018

Knoxville, TN

Review:

This was such an easy and pressure free fix. My garage door was sagging and the technician was able to fix it in less than a hour with me having to pay an arm and a leg. They were able to come the day I called. Happy with the service.

Jacob Stout

Service Provided:

Garage Door Repair

Product:

Our Average Rating

With 51645 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Precision Door Service of Knoxville

For this location's local site visit:

This location is owned and operated by:
Chuck Gatlin

Precision Door Service of Knoxville

10525 Kingston Pike, Ste C
Knoxville TN, 37922
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