PRECISION GARAGE DOOR SERVICE OF MEMPHIS METRO

Mr. Kirby was very professional and answered all of my questions. Thank you Mr. Kirby.

Kathy Guy

Great service from everyone ! The service man (Payton) was very polite and did a great job!!!! I was very satisfied with the work that was performed and the warranty that took care of the parts and labor! Thanks, Wayne Cain

Wayne Cain

People were great.Chris,Jason ,John plus two others.

Jack Reynolds

excellent and professional and timely service!! Best door company in Memphis in my opinion!!

Chris Knott-Craig

Precision door is best!!! They got to me extremely fast and their technician was great!!! 100% would recommend them!

June Baber

Very good response from my calls. Great service!

Susan Wunderlich

John had an opportunity to come early to repair my garage door. It took him less than 5 minutes to solve and fix the problem. He was very professional and answered questions that concerned me

Arnita Butler

My husband and I are very disappointed in our most recent experience with Precision. Our garage door is broken. Broken beyond repair. It is a Precision door that was installed in 2021. Thankfully, our door did not malfunction and fall on either of our vehicles or our children. When we reached out to Precision, we were given an appointment that was later delayed due to the weather in Memphis (snow). However, during that wait time, we were able to get estimates from two other garage door companies. Both companies' technicians noted the difference in the appearance (wear and tear) of the garage door and the spring components. The springs are obviously older than the door-which means we were given a new door and it was attached to the ancient, out of date springs that we already had. On January 22, a technician (John Pugh) came to our residence and inspected the door. We were given the option of paying $200 to have the door removed or PAYING to have a new one installed. He noted that he did not work for Precision in 2021 at the time the garage door was installed, therefore he does not know why new springs were not installed too. After he left, my husband spoke with Ben White, a manager, who gave us the same options. He informed us that during Covid ( 2021, when our door was installed) Precision was short staffed, as well as short on supplies, so the decision was made to install the door without updating the springs. Now, we are suffering from the consequences of that decision-old, outdated springs that could not support a new door. This is unacceptable and we certainly expected a different outcome once we spoke with a technician and a manager. In 2021, we contacted Precision because they were HIGHLY recommended to us, unfortunately we will not be able to pass this recommendation to others. Based on this experience, I would rate them with 0 star.

Theoplias Benson

We appreciate you speaking with our Residential Manager, Ben White, and coming up with a resolution that works for you. Please let us know if you have any other concerns in the future.

The Precision Team

Our experience with your people was very pleasurable. They were courteous and professional are great representatives of your company of which you should be very proud.I will be more than happy to recommend your company to anyone.I trust that you and your employees will have a safe and blessed future. Thank you for your service. John

John King

Payton did a fabulous job. He was courteous, professional, and explained each step along the way. He even programmed my car garage door opener to the new Lift Master. I highly recommend Payton and Precision Door.

Holly Elkins

For the second straight time Jason has been fantastic. Kind, helpful and saved us money with his advice for our gate problems.

Charles

Friendly people and great work

Louis Washington

The technician was courteous, timely and efficient. He explained what was wrong and answered our questions.

Candace Lucas

QUICK RESPONSE, & rapid response/resolution of issue affecting operation of garage door operation. OUTSTANDING JOB BY TECHNICIAN.

Russell Gregory

Awesome job! You can tell he take pride in the job that he was doing

Robert Slaughter

Precision Door was very quick in responding to my call about the keypad outside my garage door not operating. I called one afternoon and Josh was here to fix the problem the very next day. (All it took was an electronic reboot, with the disconnect apparently caused by a software update from the manufacturer.) There was no charge. Precision Door has a great email system to keep its customers informed of when the technician is coming. I was very satisfied with the friendly and efficient service.

Ron G

Payton Naylor was the technician and was the ideal person in terms of professionalism and courteous service. He was in and out in 45 minutes and went the extra mile to lubricate the moving parts of the existing door before leaving, making for a quieter performing door.

Bo Thomas

Great company showed up at the specified time fixed and explained everything that was needed to be done. Great customer service.

David Strong

You met and even surpassed my expectations. I was so glad I was able to make an appointment quickly. You were really easy to talk to. Casey was prompt, very courteous and extremely professional. He made me feel very comfortable. He was easy to talk to and very helpful. He gave me advice on applying lubricant to door, including the name of a lubricant to use.

Therse Mangold

Casey was professional, courteous and did a great job repairing our garage door!

Kathy B.

Extremely happy with Precisions service and products. Michael came out to give me a quote and told me how to modify garage to have a door and opener installed. After the modifications, Jason the installer came out and did a beautiful job with my new door and opener. I am very impressed with their employees professionalism and helpfulness.

Heidi Coppola

Payton was very professional and helpful in explaining the problem. Easy to talk to.

Arnetta Cooper

Waiting on an estimate for gate opener repair.

Larry Miller

Mr. Miller, we were able to get that estimate sent and the work has now been completed. We do hope you would consider updating your review to reflect the job that was done for your gate, and please do not hesitate to reach out to one of our team members if you need any service in the future.

The Precision Team

Precision Door service always provides excellent professional service and they are very punctual.

Multi-South Management Services

Jason and his co-worker did a great job installing our new garage door. Jason's suggestion of an interior lock was great, and we opted for that for security reasons. They were right on time after calling ahead to let me know they were on the way. Both very courteous and professional.

Trinity United Methodist Church

Dylan was straight forward honest about the issues and the options available. I highly recommend Precision Door based on the quality of my original call to customer service, the scheduling, and professionalism of their representative Dylan! I will use them again when my other door needs replacement and will tell others of a great experience!

Dennis Sutton

Very knowledgeable and polite technician. I certainly would recommend Roger as well as your company Mpinstein

Martin Pinstein

The technician came even a little earlier than expected and was quickly done with repairing our garage door. Would highly recommend Jason and Precision Door to anyone.

Jerusha Holder

great communication re appts - excellent work

Craig Smith

Excellent and professional service installation team. Very knowledgeable and efficient. My doors look absolutely beautiful! The whole process has been easy and great!

Kellie Stipanuk