Precision Garage Door of San Antonio
Has Received 99 Reviews in:
New Braunfels
Average Rating: 4.89
Garage Door Repair
New Braunfels, TX
Very satisfied with the service & Rep. Cant open the invoice called ofc they could not help. are supposed to send in mail..
Sharon Paullus
Response:
Hi Sharon, we are very pleased to hear our technicians were so helpful! Please contact the office directly at 210-930-5034 if you are still having trouble with your invoice! Thank you for choosing Precision Overhead!
The Precision Team
Comment:
Sorry to say after 2 more calls the problem is not solved. Not blaming the reps as the sun is the culprit there has to be an answer as during daylight hours I feel like a prisoner in my home. Will call office on Tuesday.
Sharon Paullus
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Garage Door Repair
New Braunfels, TX
Marcus, our tech, was early on his routes and reached out to us to make sure it was ok to come by earlier than scheduled. He was very descriptive in his explanation of our issues and had multiple suggestions for how to remedy the problem. He did adjust our door to get us back to functioning (the issue is two bowed panels) and walked us through some possible next steps. Very professional and knowledgeable.
james Halatin
Response:
Hi James! We sure do appreciate you taking the time to give us the five stars and some feedback as well! We are very happy to hear Marcos upheld the Precision standard for you and we certainly look forward to hearing from you in the future! Thank you for choosing Precision Overhead for all your garage door needs!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
My go to Team to service my garage doors.
Garry Hall
Response:
Garry, Thank you so much for your trust in our team! We appreciate your Business!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
The repairman immediately saw what the was and took care of it
Sylvia Serrano
Response:
Hi Sylvia! Thanks very much for giving us that review! We appreciate your business, Thank you for choosing Precision Overhead for all your garage door needs!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
Friendly. Explained everything they were going to do. Saw the estimated price. Very pleased with their service
Elinor Greene
Response:
Hey Elinor! Thanks so very much for the review we depend on these to let us know how we are doing. We are so happy to hear that Brent was able to help you out yesterday he's one of our best! Thank you for choosing Precision Overhead garage doors, we appreciate your business
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
New Braunfels, TX
Both techs were Amazing. So friendly and polite. Highly recommend!!!
Trinity Hensley
Response:
Hi Trinity! Thanks so much for the five star review! We appreciate your business and are so happy to hear our technicians provided you with the excellent service we pride ourselves on providing. Thank you for choosing Precision Overhead!
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
BE AWARE ----Showed up as scheduled. I had a broken spring on my garage door. The tech came in and looked at the spring. Then he said I needed all new rollers on the sides of the door and that my garage door opener was also bad. What? He had not seen the opener run or even tried it. I said just fix the spring. This led to MORE parts, new cable spools, new cables , and new bearings on the spring shaft. Another 230 dollars more than the 490 dollar spring replacement I was quoted and paid for. Now I had another 230 dollar invoice for a total of 720 dollars. He asked that I open the door manually and the cable fell off. He said I did not open the door correctly! Really? He put it back on and he opened the door and the cable fell off again. So it was never the way I opened the door. Blame the customer. He said the door was fixed. But never even tried it again before he put his ladder and equipment back on his truck. I told him to show me that it was working. It wasn't working. He said he would fix it without additional charges. There seemed to be a lot of up selling. The door now works manually with the "supposed bad side rollers". All for a cost of 720 dollars. Not sure if my garage door opener will work or not. I will need to hire another company to check out garage opener. At this point I did not trust anything the tech said was bad. BE AWARE --- Lots of up selling was going on. Myself, friends and other family members who heard my story had similar stories of up selling and will no longer use this company. VERY DISAPPOINTED CUSTOMER!
Curtis & Gayle Pfeiffer
Response:
Dear Mr. Pfeiffer, We regret that you were disappointed with the repair recommendations that were provided by our technician. We always consider safety to be the number one priority in every service estimate. During his visit, our technician identified the following concerns: A broken spring, frayed cables, cable drums that could not be set securely because the shaft was too worn on the end, and worn end bearings, all of which are safety concerns. He also recommended replacing the 20-year-old rollers which were worn and wobbly, which you declined. While we understand that our customers often expect our technicians to perform a simple fix, such as "Just replace the spring...", we cannot, in good conscience, simply perform that single repair when it would not ensure the safe, reliable operation of the door. Garage door components require regular maintenance, and unfortunately, repeated use of the door causes wear and tear, thus, neglecting to service the door can result in costly repairs. In this case, many of your garage door components needed attention, and our technician performed only the work that you had approved. Subsequently, we waived the cost of the replacement spring shaft, and offered to send a second technician out to verify that all work was completed to your satisfaction. We have not heard back from you since then. If we can be of assistance in any way, please feel free to contact our office.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
New Braunfels, TX
GREAT JOB. Service was done very professionally. Installer was very polite and curious. Job well done!
Bill Curley
Response:
Thanks so much for the great review and feedback! We strive to be the best for our customers and deliver precise garage door service for all your needs. Your business is appreciated, Thanks for choosing Precision Overhead.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
New Braunfels, TX
Garage door spring broke on weekend. called several numbers to book appointment for replacement spring. A person answered my call at Precision and I booked a time for the next day (Monday.) The technician arrived as scheduled and after an inspection of the situation recommended replacing several items. I declined †hose add-ons and just had him replace the broken spring.Took him about 40 minutes to complete the task.Total cost for job was $564.14 which I thought was a bit excessive. Cost of springs was $198.00 each spring? Googled price of same springs and I could have purchased them for $175.00 the pair on Amazon? Should have looked at this alternatives before spending the money I did. The repair was carried out in a timely and competent fashion by the repairman.As a senior citizen on a fixed income I will know better in the future.
Roy Kemp
Response:
Mr. Kemp, Thank you for taking the time to leave us a detailed review! We do appreciate your business. While we do not claim to be the least expensive garage door repair company, we do believe we provide the highest quality service and door components. Our technicians provide recommended repair estimates with several options for customers to choose from based on their individual situation. The springs we installed at your home are high-cycle torsion springs which are designed to outlast other cheaper options, such as those you may have viewed on Amazon. We would never recommend that anyone purchase springs and install them themselves, as doing so could cause major injury; The springs must be carefully wound to a specific tension, thus they must be installed by a qualified technician. We have had many calls from customers who have attempted to service their own doors and sustained injury in the process. Again sir, thank you very much for choosing Precision door, we do appreciate your business.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
New Braunfels, TX
Brent Huffman was outstanding. He was very professional and did a great job of explaining what parts needed to be replaced. I will definitely use you for all my future garage door needs.
Steve Soliday
Response:
Steve, Thank you so much for the kind words! We will let Brent know you were well pleased with his service. We appreciate your trust and your business! Thank you for choosing Precision!
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
New Braunfels, TX
Quick service. Brent treated me with respect.Very nice personality. He was very friendly. He took the time to explain everything that needed to be done without no pressure. Did the job in a timely manner. I was very impressed. I would recommend him. Thank you
Sonny Ayala
Response:
Sonny, Thank you for that wonderful review! Our technicians all strive for those 5-stars, and Brent is definitely on of our best! Thank you for your business and for Choosing Precision Garage Door!
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
Friendly, efficient service
Jimmie Jones
Response:
We take pride in our technicians' ability to get your door back in service quickly. Thank you for your business, and for choosing Precision Door!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
Great service last night from my technician Jason. Very thorough analysis of the issue we were having, and stayed to provide general maintenance on our doors. He really went above and beyond to make sure everything was in good working order before he left. Will be using Precision exclusively moving forward.
Stewart Pickard
Response:
Thank you for choosing Precision Door of San Antonio! When you do, you can be sure our service technician will get your repair done quickly and professionally! We value our customers opinions, we are happy you were pleased with Jason's service!
The Precision San Antonio Team
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Garage Door Repair
New Braunfels, TX
Brent was excellent! We’re very happy with your service and will definitely recommend your company
Kenneth & casey Hower
Response:
Thank you for taking the time to write us a great review! We are happy you felt that Brent did an excellent job for you, and that you recommend Precision Door for your residential Garage Door repairs and replacement.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
Very timely and professional service.
Thomas Richardson
Response:
Thank you for choosing Precision Door! We strive to be the utmost in professionalism, and we are happy we were able to serve you well. Thank you for taking time to write us a great review, we sincerely appreciate your business!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
Quick response on my initial phone call with a quick appointment. The techs were courteous and communicated thoroughly with us on what repairs were needed and our options.
Jana Herbert
Response:
Communication is key! We love knowing the techs go through your options as they should. Thank you!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
I called Precision yesterday when my garage door wouldn't close. I found the company in an online search and liked the website. The person who answered the phone was quite helpful and scheduled me for first thing this morning. Brent solved my problem quickly and then did a small adjustment to lessen stress on the system. He advised that my doors were showing wear and made an assessment of the system, with an estimate and suggestions for future service. The price was reasonable and I am happy to recommend Precision on the basis of this experience with the company.
Mary Powell
Response:
We work very hard to earn your recommend. Thank you Mary for the support! We go above and beyond for each and every customer
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
I have used you in the past for a repair, and so glad I called you this time. The technicians took the time to explain our different options, without using high pressure tactics. After the job was finished, the technicians again took their time to setup the the garage door opener, in each of our vehicles, as well as explaining all of the keypad features. I really appreciate the awesome service, and quality of there work.
Wes Morrison
Response:
Thank you for your comments Wes. We believe a no pressure approach encourages not only trust but lifelong customer relationships. We love being your garage door company of choice!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Garage Door Opener Install
New Braunfels, TX
Brent arrived on time and was first class from start to finish. He gave me options to choose from and got to work. When he finished he explained all he had done. I now have a new motor and a nice quiet garage door. Thanks Brent. Our neighbors thank you also.
Larry Davis
Response:
That's funny. You are welcome neighbors!! Everyone appreciates peace and quiet. We love providing that as well as excellent customer attention.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Opener Install
New Braunfels, TX
Brent did a great job. Was extremely pleased with how quickly he could come by to install the garage door opener. I used Precision door in my previous home in VA and the service was great then. Glad to use their services here in Texas. ????
Jerrel Thorpe
Response:
We are so happy to live up to the good name of PRECISION Doors! Our techs train long and hard as well as intensively to make sure we are capable of superior service. Love that you agree!
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
New Braunfels, TX
Brent was awesome. He arrived on time and quickly assed the problem. He was very helpful and explained what happened. I love Precision Door for your prompt attention and excellent service.
Mike & susan Stanford
Response:
Bairds, thank you so much for the detailed description of your positive experience. Thank you!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
Super quick and efficient. Garage door is like new! Replacement parts look strong and heavy duty. Smooth opening and close! Love the service. Will definitely do business with them again. Thank you!
Hilda Hernandez
Response:
Hi Hilda, thank you for allowing us to earn your 5 star review. We strive to give all of our customers a positive experience with us. Thank you for your business!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Install
New Braunfels, TX
Very professional service. Will definitely use again!
Elisabeth Brubaker
Response:
We appreciate your business, Ms. Brubaker, and for allowing us to earn your 5 star review!
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Opener Install
New Braunfels, TX
Brent was very professional and helpful. Thank you Brent
John Sutton
Response:
Hi Mr. Sutton, our team, along w/ Brent, would like to thank you for your 5 star review. We appreciate your business!
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
New Braunfels, TX
Fast , friendly , and courteous service ! Brent did a terrific job !
Danny Trusler
Response:
Hello Mr. Trusler thank you for taking the time to leave us a review!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Install
New Braunfels, TX
I purchased everything except new garage door and Brent Huffman who installed everything was very nice and efficient.
Joann Kelly
Response:
Hello Joann we appreciate the 5 star review!
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair
New Braunfels, TX
Very personable and professional. Work was completed thoroughly and on time. I would rate the technician a 5 star. Thanks, Lyndon Frame
Lyndon Frame
Response:
Hello Ms. Frame thank you for leaving us a 5 star review!
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
New Braunfels, TX
Caleb Slags was just wonderful in explaining all options to us . He got the job done professionally and in great time.
irma Galvan
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
Door broke the spring on Wednesday. I called and got appointment for Thursday. Tech called he was on his way. Tech called again he was stuck in traffic jam. Arrived as expected. And fixed the broken spring quickly. Checked over the door operation to be sure nothing else was wrong. I was very pleased with the prompt service, the respect to call about the traffic delay. I would recommend Precision to others needing garage door repair.
Curtis & gale Pfeiffer
Response:
Hello Mr. Pfeiffer we appreciate you taking time out of your day to review Jason and our company. We do try to keep good communications with our customers! We look forward to your future business with us!
The Precision Team
Comment:
Tech tried to do a lot up selling. Backed off when I said no. If parts are worn or damaged customer should be told. If parts are srill good and not damaged why replace them??? Example would be the door rollers. Why replace all the good working rollers just because a spring brpke??? Tech was told door was opened twice a week.
Curtis & gale Pfeiffer
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
New Braunfels, TX
Caleb Skaggs was an excellent technician. He explained exactly what was wrong with my garage door and the best ways to fix it and gave me three options. He returned today with all the necessary parts and then helped me set up the technology on my phone as an extra benefit. He is very likeable and knows all about garage doors and can explain what is wrong and how to fix it. Even took a picture of the opener to show me the wear on the top. Thanks for sending him to help me repair and improve my garage door.
Harriet Aristeguieta
Response:
Hello Ms. Aristeguieta thank you for your review! We are so glad Caleb was able to assist you and explain everything to help you better understand! Caleb is very prepared to help all our customers! We appreciate your business to help our company grow.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
With 102,539 Reviews
For this location's local site visit:
This location is owned and operated by:
Martin Behrens
Precision Overhead Garage Door Service
10113 BroadwaySan Antonio TX, 78217