Precision Garage Door of North Mississippi

Has Received 134 Reviews in:

The DeSoto County Area

Average Rating: 4.91


Install Garage Doors

04/17/2019

Olive Branch, MS

Review:

done a wonderful job came on time and fininished we would recomed to any one need garage door service

Norman Patel

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Repair

04/10/2019

Nesbit, MS

Review:

Everything was great

Renee Holyfield

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad

Garage Door Opener Install

04/10/2019

Southaven, MS

Review:

Excellent service! Jason was there before I got home, ready to get to work. He installed our new garage motor in about an hour, and he explained everything he did.

Shelana Kelly

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

04/03/2019

Olive Branch, MS

Review:

Precision door did an excellent job. My garage door broke in the morning and Aaron had it fixed my lunchtime! Great job!

David Wittrock

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Install Garage Doors

03/28/2019

Olive Branch, MS

Review:

Yes, your 5-star 99.999999% positive reviews. The people I used to use didn’t even rate a star.

Francis White

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Repair

03/24/2019

Olive Branch, MS

Review:

Jason was excellent completed the job and garage door is working great. Very friendly and explained everything in detail. Thank you for great fast service.

Carol Starr

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

03/19/2019

Southaven, MS

Review:

The work that was discussed(replace door bottom gasket)was done as requested in the prescribed time.The technician did an excellent job and seemed very knowledgeable of his trade.He answered all of my questions and was pleasant to work with.I will use your company in the future should I have the need.Thxs.

Bob Gwartney

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

03/14/2019

Southaven, MS

Review:

Great customer service and very quick!! Thank you Gerald for always helping me when I’m in a bind to get something quickly!! Although this was not garage issue it was a gate issue...

Oak Hollow Apartments

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

03/11/2019

Olive Branch, MS

Review:

Showed up early. Replaced spring very quickly.

Paul Frederick

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

03/07/2019

Southaven, MS

Review:

Aaron is awesome ???? very friendly & upbeat, he was able to provide answers to all my questions. He delivered great service!!!

Dave Charles

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

03/06/2019

Olive Branch, MS

Review:

The Precision Door guys did an excellent job repairing my door, until a new one can be installed. Thanks!

Dennis Faust

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

02/22/2019

Olive Branch, MS

Review:

Matt was very polite, efficient, early to appointment. I was very pleased with his service. I would recommend Precision to anyone having garage door needs. I needed new rollers which he identified immediately and had the repair finished in no time. Great job Matt!!!

Randall Laplante

Service Provided:

Garage Door Repair

Product:

Rollers

Broken Garage Door Spring Repair

02/21/2019

Olive Branch, MS

Review:

Brandon was very professional and explained what he did and successfully fixed the problem with my door.

Phillip Thompson

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

02/18/2019

Olive Branch, MS

Review:

Noticed a cable had become frayed. These were replaced a couple of years ago when I had to have a broken spring replaced. Eric called me back and was very appolgetic because during the time frame of my initial repair a bad batch of cables were being used. Told me he would take care of the repair. I would have had no idea about this and he could have charged me with a repair. Integrity and honesty goes a long way in my book. I can now recommend Precision and feel good about it. I know who I will call next time I need a garage door or repair.

James McElyea

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

02/17/2019

Olive Branch, MS

Review:

ON TIME and VERY PROFESSIONAL

Margaret Kolwyck

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

02/13/2019

Southaven, MS

Review:

I was very impressed with this company. I called yesterday afternoon about 1:30 after our garage door broke. They apologized for being unable to come yesterday but set up an appt. for this morning with a 2 hour window. Randall, the tech, called to say he was ahead of schedule and wanted to know if he could come early. He was courteous, polite, professional and informative. He finished quickly. I give this company and Randall 5+ stars!

Sandra Ehrlichman

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Repair

02/05/2019

Southaven, MS

Review:

Micheal was a very nice and polite guy, I will use your company again. Debby

Debby Humpherys

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Repair

02/04/2019

Hernando, MS

Review:

Excellent service and very professional!!!

John Cronnelly

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

01/26/2019

Southaven, MS

Review:

5 STAR service for sure! Called the office on Friday morning around 7:30 AM, we were able to get an appointment same day - in fact within the hour practically! Around 8 am we received a call, with a follow up text, from Ben, Service Tech, letting us know they were in route and should arrive within 40 minutes. They arrived at our home within that timeframe and repaired the garage door before the hour was over! Excellent Service, Techs (Ben & Mason) were very knowledgeable, professional and friendly! Kuddos to everyone involved! Will definitely recommend to friends and family!

Rick Kiddy

Service Provided:

Garage Door Repair

Product:

Install Garage Doors

01/17/2019

Hernando, MS

Review:

The door had to be special ordered. When it arrived installation was scheduled and the stated arrival was the exact time promised. The workmen were professional,knowledgeable and expeditious. The work was done in half the time it was estimated. The door was good in appearance and operated as promised. All the remotes were efficient and worked as demonstrated. I am very happy with the experience overall and will recommend Precision Doors to anyone that asks me if I know a good door company.

Tim

Service Provided:

Install Garage Doors

Product:

Garage Doors

Install Garage Doors

01/06/2019

Holly Springs, MS

Review:

Delighted! It is so nice to be able to use my garage again. I’m tempted to call people and let them NOT hear my garage door. It is quiet and performs perfectly. Technicians were absolutely first rate. Do you have ratings above five stars?

Olive Gamble

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Repair

01/04/2019

Hernando, MS

Review:

A definite 5 star rating. Everything was done efficiently and professionally, from beginning to end. The young man who did the job, Michael Falberg, was great. I would definitely recommend this business and people to everyone I know.

Nancy Gerlach

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

12/19/2018

Olive Branch, MS

Review:

The Guys That Came Out Where Very Nice & Informative. Class Acts!

Darrel Miles

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

12/19/2018

Olive Branch, MS

Review:

Prices are WAY to high. Long story short I was not home when the garage door came off the tracks and had to do business over the phone. I called Precision and I booked the appointment. I was given the price over the phone and being in a predicament and time crunch I said yes. When I returned home new parts were added that did not need to be replaced. The work was fine but I told the technician the wheels were there and did not need to be changed. The cable that was wrapped around the rod was not changed and you would think it would of been before the wheels. When I saw the bill I was charged $169 plus for wheels. I took the time a day later to do research to make sure I was not over reacting. I received quotes for two other reliable companies. Their quotes were much less and reasonable. First company was $175 for single (tension rod spring) and $255 for double and the second was $180 for singe $230 for double. I had pictures of the garage door before (roommate took) and after (I took) for them to provide the quotes. I paid over $500 for repairs and parts that did not need to be changed. I asked and was told by the other two companies that they do not change parts unless needed. I have no companies about the technician has he was friendly on the phone, did a good job and let no mess. I feel they are pushed to sell packages that are not necessary. This is not good business and does not lead to repeat business. I have a five year warrant and will use if need be but other than that I will take my business elsewhere. Lesson learned.

Davette Savage


Response:

Davette - Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we may have missed our mark. We appreciate our continued dialogue and trust the resolution provided has been to your satisfaction. We will look to this experience as a teaching opportunity for our technical team so that we will better serve our customers and communicate more effectively in the future. We appreciate your business and look forward to serving you again if needed.

The Precision Team


Comment:

I appreciate Precision outstanding customer service. I was contacted by the area sales manager. The concern was for me to be 100% satisficed with the service and work provided to my garage door. Answers to all of my questions were provided and explained in depth including the difference in their guarantee, products and service compare to the competitors. Another lesson learned. Price is not always the bottom line. Quality of parts, service in a time manner and a guarantee for 5 years with any complications dealing with parts replace on the garage door is great customer service. I want to thank Mr. Key for take time out of his evening to contact me and put my mind at ease for something I thought was a bad decision. Thanks again for your OUTSTANDING CUSTOMER SERVICE and I do recommend Precision for satisfaction guaranteed.

Davette Savage

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

12/17/2018

Southaven, MS

Review:

5 star

George Yarberry

Service Provided:

Garage Door Repair

Product:

Install Garage Doors

12/07/2018

Olive Branch, MS

Review:

Appointment for installation from 3:00-6:00. Nobody showed up at 3:00. I called at 3:30 to remind them and was promised that they would come in at 4:00. Again nobody showed up or called till 5:00 when I had to call in and cancel the appointment and ask for refund.

Andy Vo


Response:

Andy – Thank you for taking the time to provide us a review of our service. We aim to achieve 100% customer satisfaction and regret if we may have missed our mark. We apologize our door installation crews were running behind schedule on Friday. They ran into some unforeseen delays throughout the day and are trained to make sure they stick with their jobs until everything is operating the correct way. We regret any inconvenience this may have caused and apologize for any poor communication along the way. As you’ve requested, we’ve processed a refund for the door you ordered. Eric Kee, our Residential Division Manager, has also reached out to see if there was anything else we could do to retain your business. We appreciate the opportunity and hope you may consider us again in the future if needed.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Repair

11/30/2018

Olive Branch, MS

Review:

I have always had a good experience with your company.

Virginia Patterson

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

11/15/2018

Hernando, MS

Review:

We were very impressed with Percisions quick response and James knowledge about garage doors. He seemed to have our best interest at heart in all he did and recommended. We plan on buying a new door soon and will ask for James to install it.

Glen Newton

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

11/05/2018

Southaven, MS

Review:

Excellent service and value for the work that was done!

Penelope Williams

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

10/27/2018

Hernando, MS

Review:

Used you guys previously and was impressed w the professionalism of the tech and quality of product. This last appt was just as awesome. Can’t wait for my install of new door

Darlene marr

Service Provided:

Garage Door Repair

Product:

Garage Doors

Our Average Rating

With 51919 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

North Mississippi Locations:
DeSoto County 662-253-7055 134 Reviews
Marshall County 662-253-7300 6 Reviews
Tate County 662-612-4617 5 Reviews
Tunica County 662-519-2409 1 Reviews

Precision Door Service

For this location's local site visit:

This location is owned and operated by:
Lowell Wilson

Precision Door Service

4857 Goodman Road Suite 101
Olive Branch MS, 38654
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