Precision Garage Door of Chicago

Has Received 3 Reviews in:

Palos Park

Average Rating: 3.67


Garage Door Repair

07/12/2018

Palos Park, IL

Review:

Tech came out and inspected problem. Advised me to call the manufacturer and get a new logic board, then call tech for another visit. Manufacturer asked me some questions and debugged with me over the phone. Does not seem like a logic board issue. Looks like installation issue where installation tolerances were not held and were compensated for by some fine tuning of the track. The cable sensing switch bounces a little and trips when the door starts moving and trips. Cable is 3/8" from the wall frame, not 3/4" as recommended. After a year the track has come a loose in spots and now needs to be realigned so as not to upset the cable sensor and tightened. Not happy with installation where items come loose after one year, especially since the door is used only once or twice a week. Not happy to pay for a service call from a very polite tech who sure seemed over his head.

Kathie Newman


Response:

Mr. & Mrs. Newman – Thank you for reviewing our recent service call with your garage. We regret our professional opinion conflicts with the manufacturer who has not visited the home. We’d be happy to try their suggestions. Our biggest fear is that it will not solve your dilemma. We appreciate your business and will look forward to serving you in the future if needed.

The Precision Team


Comment:

I can count the number of times the LED blinks, whichis described in the users manual. Don't know why the tech couldn't. I have no experience trouble shooting garage doors and I have a degree from U of I in computer engineering and 45 years experience designing and trouble shooting computer control systems for industrial equipment far more complicated that the garage door. Sorry I wasted my time and money with your firm. Just fixing the cable sensor may not fix the problem, but usually one must fix the flat tire to see that the strut is worn out. Thanks for the smart alec answer.

Kathie Newman

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

04/23/2017

Palos Park, IL

Review:

I have had the privilege of utilizing the services of your Company, and specifically, having Greg Valade serving as our technician, for over 10 years. The services provided have included routine garage door service and maintenance, garage door overhaul, installation of a new garage door opener, and others. On April 19, 2017, I discovered that, when I tried to lower our garage door using a remote, as well as the wall mounted switch, the door did not go down, and the operator motor did not respond. At 5:00 P.M., on that day, I called the Precision Garage Door toll free Number, and I was given an appointment for a service call on April 20, 2017, between 11:00 A.M. and 3:00 P.M. I advised the telephone rep that I had an established relationship with Greg, and if possible, I would prefer having him as our service technician. At !:00 P.M. on April 20th, the Precision Truck entered my driveway, and I was delighted to see Greg. He was able to determine that the Liftmaster opener, which was installed in 2007, most likely needed a replacement of the Computer Module, a $389.00 repair. I asked how much it would cost to install a new Liftmaster opener and the estimate was $600.00. It seemed illogical to invest $389.00 in a 10 year old opener, when replacing the unit would cost $600.00. Consequently, I advised Greg that I wanted to replace the opener. He informed me that he would have to order the unit, but he could return the next morning to install it. He did, indeed, return the next morning, at which time the new opener was installed. Greg and Precision unquestionably deserve a 5 Star rating for the exceptional customer service, which I received. Greg has proven himself to be a master of his craft. He has earned my full confidence and unequivocal trust. Each time he has come to my house, he has provided very prompt and "gold standard" service, and more importantly, it has always been clear that his work at my house has been performed with the same level of care and commitment as he would devote at his own home. Greg is an exceptionally knowledgeable and accomplished technician, and an impeccable gentleman. He is also an outstanding ambassador for Precision Garage Doors. Congratulations to Greg and Precision for your superior work! Please DO NOT use my last name if you choose to use my review, or any part of it, on your website.

Bernard


Response:

Bernard, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

12/30/2016

Palos Park, IL

Review:

I am very happy with the same day service. Daniel called me and informed me that he was on his way. When Daniel arrived he was very professional and explained what needed to be replaced. The complete job took less then a half hour. Thank you!!!

Arnold Martinez


Response:

Arnold Martinez, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating

With 41697 Reviews

  • 5 Star (95.6%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

Locations

Aurora (630) 550-5602 43 Reviews
Cook County (773) 326-4119 258 Reviews
Dupage County (630) 594-5102 102 Reviews
Kankakee County (815) 673-5678 2 Reviews
Kendall County (630) 882-5585 10 Reviews
Lake County (847) 265-4321 56 Reviews
Mchenry County (815) 363-4747 16 Reviews
Naperville (630) 243-4477 67 Reviews

Precision Door Service of Chicago

For this location's local site visit:

This location is owned and operated by:
Buck Maynard

Precision Door Service of Chicago

2800 Bernice Road, #17A
Lansing IL, 60438
License: 1718162
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