Precision Garage Door of South Bend

Has Received 4 Reviews in:

Bremen

Average Rating: 3.75


Broken Garage Door Spring Repair

12/22/2018

Bremen, IN

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The experience with precision door was great. They showed on time, the technician explained what was going on and how long it would take. The only issue I have was I was charged $65.00 to lube 3 bearing which took less then a minute. If I would have known up front on how much this would have cost me I would have done it myself.

Greg Klein


Response:

Greg - Thank you for taking the time to respond to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we may have missed our mark. We are constantly seeking out ways to remain cost competitive with our pricing and will look to this is an opportunity to review our current structure for further improvement. Thank you for your business. We look forward to serving you again in the future if needed.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

07/31/2018

Bremen, IN

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had intermittent issues with door closing all the way as if the sensors at bottom were detecting something in the way (and there wasn’t). The door worked fine when your guys showed (it was an intermittent problem) so they didn’t know what they could do other than guess the issue and give me estimates for new door, etc. I paid $80 for their visit and estimates. The next day the door was an issue when I left for work. Had to put it in manual use. Later in day when I returned and put on automatic again - the door was working fine. I had 2 neighbors look at the issue. They tampered with the sensors at bottom (they thought they looked out of whack) and I haven’t had any issues since! I’ve used the door for 4 days with no issues. I’m not happy with the $80 for no fix or even attempt to fix. It seemed to be all about estimates and selling me something.

Debra Lane


Response:

Debra - Thank you for taking the time to respond to our customer satisfaction survey. We understand how frustrating intermittent issues can be. We regret we weren’t able to observe, troubleshoot, diagnose and ultimately remedy the issue(s) you’ve been experiencing during our recent service call to your home. At the time of our visit we observed your door opener cycle several times without an interruption and didn’t see any indicator/warning lights which would have alerted us to a need for a further investigation into the functionality of your safety sensors. Additionally, we regret we weren’t able to achieve our goal of 100% customer satisfaction during our visit. We appreciate your continued dialogue with Kari, our location leader, and trust the resolution we have provided has been to your satisfaction. We look forward to serving you again in the future.

The Precision Team


Comment:

The door continued to work fine for a few weeks. I did speak with manager who gracitiously refunded my $79. I totally appreciated her and will continue to use Precision.

Debra Lane

Service Provided:

Garage Door Opener Repair

Product:

Broken Garage Door Spring Repair

08/22/2017

Bremen, IN

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

VERY POLITE MECHANIC, GOOD WORKMANSHIP, VERY GOOD SALESMAN. I think the work done was quite expensive - probably over priced and will need to get estimates if I need this type of service in the future. The above is/will be my recommendation to others.

Terry Byrne


Response:

Terry Byrne, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Install Garage Doors

11/09/2016

Bremen, IN

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

THE TECHNICIAN WAS VERY GOOD AND NEW EXACTLY WHAT HE WAS DOING AND DID A JOB GREAT. BUT I WILL SAY IT TOOK ALONG TIME TO GET THE NEW GARAGE DOOR IN AND WHEN IT WAS IN NO ONE CHECKED IT OUT TO SEE IF IT WAS THE CORRECT COLOR AND WHEN I HAD IT SCHEDULED THEY CALLED THAT DAY AND SAID IT WASN'T THE CORRECT COLOR, SO WONDERING WHY IT WASN'T CHECKED OUT LONG BEFORE THAT DAY TO CHECK ON THE COLOR. THEN CALLED ME TO RESCHEDULE FOR ONLY 2 DAYS LATER WHEN IT TOOK 1 MONTH TO GET THE DOOR IN. OTHER THAN THAT IT WAS A GREAT INSTALLATION.

Denise Feitz


Response:

Denise Feitz, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Our Average Rating

With 60621 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Precision Garage Door of South Bend

For this location's local site visit:

This location is owned and operated by:
Steve Freitas

Precision Garage Door of South Bend

2110 N Merrifield Ave
Mishawaka IN, 46545
License: 4468
We Fix Garage Doors Right Springy

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