Precision Garage Door of Nashville

Has Received 7 Reviews in:

Thompsons Station

Average Rating: 4.43


Garage Door Repair

08/08/2018

Thompsons Station, TN

Review:

0 stars, most rude technician I have encountered. He blew my phone up while was on vacation trying to get through the Chicago airport so I called him back after getting through check in and security to make the payment. I asked him to send a receipt because I have 10 properties in remodel stage and I need to keep track of expenses for audits. He said he would. I never received it. I called him back the next day and asked again. I never received it. I called him back again today and he said call customer service so I asked him to stay on the phone and I would conference us all in to figure out where the communication breakdown is coming from. My thoughts are that If he cant get a receipt sent, then how can I. He said it was his day off today, started complaining about not being able to get me for 45 minutes while I was "on my day off" and then hung up on me.

John Costonis


Response:

Mark - Thank you for taking the time to respond to our customer satisfaction survey. At Precision Door Service we strive to achieve 100% customer satisfaction throughout the entire process of each of our service calls. We apologize for our error with our first attempt to route and deliver your invoice. Furthermore, we regret the frustrations you experienced with our technician. We will use this as a teaching opportunity to help him serve our clients better in the future. We appreciate your business and hope we may be able to better serve you in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

06/16/2018

Thompsons Station, TN

Review:

Service technician was a delightful professional, called ahead of visit, was right on time, replaced both springs in quick order, made the necessary adjustments until perfect, inspected the entire system to his satisfaction and all this under an hour. Yep, they earned my respect and my recommendation to anyone needing help. Let a professional handle this one. You don't want to be injured by a flying spring.

Terry Mcree

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

09/14/2017

Thompsons Station, TN

Review:

This is the second time I've needed you guys and it is always a pleasure. They were able to come out the same day I called and Thomas as very professional and efficient! Great company!

Penny Hollenbeck


Response:

Penny Hollenbeck, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Opener Repair

06/21/2017

Thompsons Station, TN

Review:

Repeat customer: The Technician Thomas was very helpful and provided various repair or replace options. He is efficient and obviously knows his job. Great work! Thank you,

Mike Igney


Response:

Mike Igney, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Thomas and his work.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Opener Repair

05/07/2017

Thompsons Station, TN

Review:

I called for a tech to come to look over my garage opener since it just stopped working. They sent CJ to my home on a Sunday. He explained the options to me with there were a few. We agreed on one and he completed the time in a very professional manner.

Sandra Gurgone


Response:

Sandra Gurgone, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Broken Garage Door Spring Repair

03/26/2016

Thompsons Station, TN

Review:

I have not had a company attempt to bait and switch me in a long time. On the phone, Precision stated that to repair a broken spring for a single-car residential garage door would range between $139 and $159 depending on which spring was needed. I, specifically, asked if that included labor and Precision said "yes". When the technician arrived, the price jumped to $440 to repair the spring despite the technician stating it was a common spring. I decided not to do the work with Precision and, instead, had another company install a new spring for $200 (included a 10-year warranty). Precision charged me $65 for the service call, which seems unfair since I was bait and switched. I will make sure to inform others in the Homeowners Association of my experience with Precision.

Chris


Response:

We're sorry that there was a miscommunication on the phone whether your door was for a single car or a double. We quoted a price for one spring on a single door. Unfortunately our competition only sold one spring that made their cost half our price. We apologize for the miscommunication and hope that this error does not eliminate the chances of serving you in the future.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

12/29/2015

Thompsons Station, TN

Review:

Was having difficulty finding replacement weatherstripping for bottom of door...nothing fit!! Precision came out & had replacement complete in a short amount of time. Incredibly prompt service, friendly staff & technician. Thank you!!

J Hammonds


Response:

J Hammonds, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Our Average Rating

With 43191 Reviews

  • 5 Star (95.6%)
  • 4 Star (2.1%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

Nashville Locations:
Cheatham County (615) 228-1202 25 Reviews
Davidson County (615) 285-9903 268 Reviews
Dickson County (615) 348-8707 11 Reviews
Maury County (931) 259-4598 40 Reviews
Rutherford County (615) 656-5160 122 Reviews
Sumner County (615) 410-9600 77 Reviews
Williamson County (615) 768-9900 137 Reviews
Wilson County (615) 866-0192 51 Reviews

Precision Door Service of Nashville

For this location's local site visit:

This location is owned and operated by:
Dan Desantis

Precision Door Service of Nashville

7002 Westbelt Dr.
Nashville TN, 37209
Franchise Opportunities

Request an Appointment

IDA
IFA
Franchise Business Review
Franchise Registry
Military Discounts