Precision Garage Door of East Bay

Has Received 475 Reviews

Average Rating: 4.81


Garage Door Opener Repair

02/19/2019

Castro Valley, CA

Review:

I called at 8 am for work on my garage opener. Gabrielle arrived at 9:30. Assessed the problem and had the work completed in a timely manner. Pleasant employee and easy to talk to . 5star service.

Stephen Quick

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

02/18/2019

Concord, CA

Review:

Great service with tech Jerry Farister. Would use your company again and recommend to anyone!

Dario Clark

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

02/10/2019

Concord, CA

Review:

My problem had pretty much fixed itself but I decided to go ahead & have the garage door checked and lubed and new manual override cable installed. The technician called before he came, got here on time, was helpful & did what I asked. It was a totally positive experience.

Kay Seybert

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

02/08/2019

San Ramon, CA

Review:

Hi Guys, I called a couple of times but didn’t get a call back from a manager. Precision installed my garage opener key pad a few years ago. When I changed the battery I neede help to get the pin number reset. I was surprised it cost $99.00 to reset the pin in addition to the service charge. Would have liked to know the cost upfront because a local garage door business here in San Ramon does it for $40 total. I had other work done by precision, always trusted you to help me. Just feel the price to reset the pin is way too high. I’m sure you can understand that I will shop around for service next time. Thank you.

Annette Pozos


Response:

Annette – Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we may have missed our mark. We appreciate our continued dialogue and trust the resolution provided has been to your satisfaction. We apologize for any poor communication and will look to this as a teaching opportunity for our team to better serve our customers in the future. Thank you for your business. We look forward to serving you again, if needed.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

02/07/2019

Saratoga, CA

Review:

The technician arrived within five hours of my calling and did a very professional job. A repair that I thought would take several hours actually took only 30 minutes.

Michael Scandling

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

02/06/2019

El Sobrante, CA

Review:

Gabriel showed up and inspected the garage door. He explain to me and made it clear on what happened. Very nice and prompt with his work. Even when talking to the owner going over everything. He just repaired the spring roller that was on there already. He test it out and showed me before leaving. He did a very good job. Thanks so much

Tammy Moore

Service Provided:

Garage Door Repair

Product:

Install Garage Doors

02/04/2019

Danville, CA

Review:

Precision Doors did a great job at my home. They installed 2 beautiful new garage doors quickly and the quality of the doors and the sealing are superb.

Brian Alikhani

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Repair

01/31/2019

Pleasant Hill, CA

Review:

James was amazing and the guys had my garage door back in action in less than an hour. I am very happy with their courteous and quick service. It was nice they called in advance and just great service all the way around. Very happy!!

Eric and carie Powell

Service Provided:

Garage Door Repair

Product:

Rollers

Garage Door Repair

01/29/2019

Walnut Creek, CA

Review:

Found Precision on line—I made a good choice. Mario Mojica and Philip, his helper (trainee?), did a thorough job of refurbishing my garage door. They were courteous and congenial.

Elizabeth Bowles

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Repair

01/29/2019

Danville, CA

Review:

Very positive recent experience with a young but very knowledgeable technician named Blake. He was very thorough & disagreed with prior company's evaluation. The other company said I had to buy a new door and there were no mechanical issues with my door. Blake said my expensive door was still good but just needed new rollers & new torsion spring. He replaced these items & even convinced my home insurance company (AMS) to pay for the new springs. He was able to get me reimbursed almost $500. I was very impressed with the prompt same day service. It was definitely a 5-star experience!

Rita S.

Service Provided:

Garage Door Opener Repair

Product:

Springs

Garage Door Repair

01/29/2019

Antioch, CA

Review:

I really liked that you put up pictures of the people that will come to my house. Very professional and good job.

Robert Weinstein

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

01/25/2019

Crockett, CA

Review:

What a great experience I just had with your technicians. Lightning fast service, polite, informative. Thank you, I haven't been able to open my garage door for over a year now it works better then when we bought to house.

Jerome Ranft

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

01/25/2019

Moraga, CA

Review:

Probably the best experience I have had dealing with a contractor. Courteous and professional , punctional , reasonable cost.

Jerome Chrislock

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

01/17/2019

Saratoga, CA

Review:

I'd like to let you know that Mario came over to fixed my garage door. He work on about 4 hours with stopping and lunch. Fixed and changed everything it’s needed. Also helping me programing the two cars remote control. He is so nice and Patient. I am very happy with the service.

Sharon Hsing

Service Provided:

Broken Garage Door Spring Repair

Product:

Belt Drive Garage Door Opener

Garage Door Repair

01/14/2019

Lafayette, CA

Review:

Garage door broke around 11pm on Sunday night. Technician arrived first thing Monday morning. Technician explained the issues with the door and how he was going to fix things. Throughout the repair the technician showed me the damaged parts and kept me updated as the repairs were taking place. Great experience. Many thanks for the help!

Jeremy Muldoon

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

01/11/2019

Lafayette, CA

Review:

We needed same-day service as our door seized partially open, and we were going out of town the next day. I liked that Precision seemed to be dispatched to cover several areas around our home, which made me think they were a large, well-established company. Also, they said they answer their phone 24/7. When I called, Cameron was so professional and polite that my expectations were quite substantially exceeded. But the best part was when Gabriel arrived and got the job done knowingly and with great courtesy. He cheerfully answered all my questions, which raised my confidence above its already high level. There is no one else I will call for garage door repair.

Bob Jones

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

01/07/2019

Martinez, CA

Review:

John C came out tonight to put new springs in my door. He was so pleasant on the phone telling me ETA coming up from Santa Clara to Martinez. Once here again so pleasant respectful and conscientious about the repair. I think Prevision door needs to hire more people from Tennessee! Good guy!!

Kelly Hale

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

01/05/2019

Concord, CA

Review:

I give your business a 5 star rating based service, professionalism in doing there job. The technician explained what he was going to do. Also he was very personable

Steve Norry

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

01/03/2019

Hercules, CA

Review:

Thank You

Cliff D

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Install

01/01/2019

Pittsburg, CA

Review:

My technician was Blake and he was very knowledgeable and efficient. He replaced my motor drive and replaced it with a smart capable garage door opener. I highly recommend this company to handle your garage door issues.

Arellano Vince

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

12/29/2018

Martinez, CA

Review:

We were so happy with the Service. Called in the evening and they were at our house by 8 in the morning. Gabriel did a great job. Nancyb

Nancy Brueheim

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

12/21/2018

Walnut Creek, CA

Review:

Mario, (service representative) gets a five star rating. Springs, cable and even a outdoor opener was installed. Everything was done professionally and within a timely manner. Happy, I selected Precision to do the repairs...ED

Ed Andrade

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

12/19/2018

Martinez, CA

Review:

Gabrielle was prompt, efficient and explained as he repaired so I understood the overall repair. Great customer service and my door was back in action in no time.

Kevin Emigh

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

12/18/2018

El Sobrante, CA

Review:

Excellent service. 5 stars

David Beucler

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

12/18/2018

Pittsburg, CA

Review:

You’re the best guys! I'm giving you 5 stars.

Amelita Villanueva

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

12/10/2018

Lafayette, CA

Review:

Not happy about how this went down. The first person called 10 minutes before he was showing to confirm. Then 10 minutes later he calls to cancel. Then 15 minutes later another person shows up without warning. He performs the spring replacement in <20 minutes and leaves. The garage door barely opens and will quickly burn out the motor the way it was left. This was clearly a rush job and we were charger over $800. Not a happy customer so will follow up to get this done right and to the promise and guarantee made on your website.

Erik and kimberly Heuer


Response:

Erik and Kimberly - Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we missed our mark. We appreciate our continued dialogue and are glad we had a chance to talk. We trust that the resolution provided has been to your satisfaction. Please feel free to contact us if you may need anything in the future.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

12/09/2018

Pinole, CA

Review:

Mario performed an excellent job making repairs to my garage door. He is a friendly fellow and was very informative on the mechanics of the garage door. This made it easier for me to decide on the parts that needed to be replaced.

Ron Jones

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener Install

12/08/2018

Lafayette, CA

Review:

Mario was the tech that worked with us. He was very cordial and gave us the info the run the door. He completed the work with no issues.

Jerry Laurita

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Garage Door Opener Install

12/07/2018

Martinez, CA

Review:

I was very satisfied with their line of products and quality of the installation. I had a choice when needing repair and a new opener, I chose Precision because of their reputation and quality of work. I did have one problem with them but it was corrected. When setting my appointment time I was given a block of time that they would be showing up (12:30 - 4:30). 5 pm came and I have not heard a word from them or the installer. I called and was told that they would have the installer call me within 5 min. I waited till 6 pm for a call and did not get one. I called the office back and they told me they will look into it and when the installer would show up. I told them that it was getting to late and to re schedule my appointment for the next day. They gave me a time of 10 am - 2 pm. At 1 pm the installer called me, said he was on his way and showed up in 10 min. I watched the complete installation and was very impressed with the work that was done. The installer knew his stuff and answered all of my questions in a very professional way. Would I use them again??? Yes

David Svoboda

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

12/05/2018

El Sobrante, CA

Review:

Mario called to let me know he would be arriving at 1:30 and was on time if not a few minutes early. He was professional, explained things very clearly and completed the job in two hours. Thank you for the prompt professional service, I would highly recommend.

Peggy Barton

Service Provided:

Garage Door Repair

Product:

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Our Average Rating

With 54007 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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East Bay Locations:
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Dublin (925) 236-2855 8 Reviews
Fremont (510) 279-4218 41 Reviews
Hayward (510) 200-8908 34 Reviews
Lafayette (925) 900-1040 21 Reviews
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Oakland (510) 858-2929 21 Reviews
Pleasanton (925) 621-8055 15 Reviews
Richmond (510) 619-1144 9 Reviews
San Leandro (510) 398-4200 4 Reviews
San Ramon (925) 558-2200 23 Reviews
Tracy (209) 207-0372 1 Reviews
Walnut Creek (925) 695-1268 29 Reviews

Precision Door Service of East Bay

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of East Bay

20986 Corsair Blvd
Hayward CA, 94545
License: #993539
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