Two servicemen came out to fix my garage door. They recommended to replace my entire system at a cost of over $2000. I had a coupon so they still charged me $50 to show up and tell me this information. I had another garage door repair company come out and they fixed it for $84 and a service charge of $128. I feel that Precision should give me a full refund and I should not have to be the one to pay for the ill trained staff who were trying to not fix the garage door but sell me a new one.

Nancy Young

Thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please, could you contact me at [714 881-3610]? We'll work with you to resolve any issues as quickly as possible.

The Precision Team

Excellent honest service! Thank you

Richard Barrett

Hello Richard, Thank you for your rating!

The Precision Team

When called for an appointment we were told the service would be on 8/9/2020 between 8:00 and 12:00. We also received an email confirmation the service would be between 8:00 and 10:00. We also received a text stating between 8:00 and 12:00. The technician called after 12:00 saying he would be there shortly and said the service was scheduled between 12:30 and 4:00. NOT sure what happened in the breakdown in communication, but lost the entire AM waiting. Was also a little surprised at the overall cost. I trusted the technician and his recommendations. What I thought was going to be a $300-400 to replace the springs ended up being over $1500. Service technician I give a 5 star on work performed. Overall all based on the above I give the service a 3 star

dorothy Reiss

Thanks a lot for taking the time to share your experience.

The Precision Team

Sergio did a great job !

Walter Chae

Thank you for taking the time to rate us!

The Precision Team

Thank you for your wonderful customer service. Rudy was helpful and patient with helping program our cars, installing our new opener and programming our keyless entry. He exceeded our expectations.

Andrea Slone

Thank you Andrea. Every review teaches us a lot. We appreciate everyone who took the time to review our services.

The Precision Team

I called for a repair for the garage door because there were issues with the door closing. Noah, from Precision Door responded. He was very pleasant, bu after t I explained the issues, he really did not do much of an inspection, but rather just suggested I replace the sensors, for approximately $250, but advised that might not fix the problem. Felt new rollers would help, but did not push them, but said that if the sensors did not fix the problem, he might have to check the logic board. I told him that as the cost keeps adding, I could just buy a new unit for not much more money. He told me a new unit would run over $1,100.00. I paid the $40 fee and thanked him for his time. NOTHING was really done I called a different service today and they immediately diagnosed the problem as vibration from the "rails" which caused the sensors to move slightly and cause the problem. IF I wanted new sensors, the cost would be $70 . The second company actually serviced the door, installed new sensors (At my request, which was not really needed) for well under $200 out the door. I told the tech about my experience with the prior company, but did not reveal the name of the company. He said that it was probably "Precision Garage" He was spot on ! I was told that if I wanted to replace the unit with a brand new Lift Master 3/4 hp unit, it would be $595 out the door, Not close to the $1,100 quoted by Precision. Just thought you should know what's going on

Pat Weber

Thank you for posting a review. We would like the opportunity to investigate your feedback further. We would appreciate it if you would contact our customer care team by calling [714 881-3610] to speak with a customer care representative about your recent experience.

The Precision Team

Alex and Julian came to our home today to repair our wall mounted garage door opener. They spent considerable time here today making sure that we had the correct control to operate our garage doors. Then, they also managed to connect our cars to the home link in the garage door openers, no small feat with the cars that we have. They are very extremely capable and experienced technicians who I will be using once again.

Fred Seibert

Hi Fred, it really makes us feel good when we receive reviews as the review you wrote. Thank you for taking the time and review our services.

The Precision Team

We have been using Precision for many years. Our service person yesterday was Sergio, and he was terrific! Highly recommended!

barbara lancaster

Thanks, Barbara for the good review :) We are so happy to have you as a client!

The Precision Team

Good.

Leo Liu

Thank you for the kind words, Leo!

The Precision Team

They did a great job, arrived on time and exhibited exceptional customer service.

Kim Haidinyak

Thank you for taking the time to rate us! We look forward to seeing you soon.

The Precision Team

The gentlemen did a great job. They were timely, courteous, and professional. We were very, very pleased with the work and the results. Thank you.

Debbie and Jeremey Musso

We appreciate the feedback and the fact you think we are a company worth 5 stars. If you ever need our services again, we will be ready.

The Precision Team

Professional, on time, very helpful

Anthony Rimland

Thank you for taking the time to leave this 5-star rating! We strive to provide our customers with excellent care and customer service. Thank you for your business!

The Precision Team

I was very happy with the service I received from Alex and Lenin when they were out to inspect and service my doors. They installed new rollers on the door and that reduced the noise substantially.

Jim Barton

Jim. Thank you for taking the time and review our services. If you ever need us again, know that we are always ready to help.

The Precision Team

Thank you again for being there when I needed you. James knowledge and professionalism has been greatly appreciated. Again, thank you!

Russell Antol

Thanks again for selecting Precision Garage Doors for your garage door needs! We truly appreciate your business and look forward to working with you again in the future!

The Precision Team

Great, professional service. Second time we’ve called on them in last 10 years.

Bob Clark

Thanks, Bob. We appreciate the review, and we thank you for taking the time to review our services and help us improve.

The Precision Team

Eric did an excellent job. The world needs more Erics.

Todd Cushman

Hello Todd, thanks for taking the time to review us.

The Precision Team

1. Quick response. 2. Eric Steve (certified technician): knowledgeable & helpful. He explained thoroughly about the problem of our garage door, and what needs to be done. He gave us three different options to decide. 3. Our garage door was fixed in an hour. It works great and very quiet. 4. He was excellent service and care about customer. 5. Highly recommend Precision Team, especially Eric.

Nancy Ngo

We offer emergency service for overhead doors and roll down gates. We are happy you find our service helpful and on time. Thank you.

The Precision Team

Max provided excellent service and explained everything he did. Very professional. Our garage doors look great! Thanks!

Priscilla Courter

Thanks a bunch Priscilla for for review. I am glad Max was able to meet your expectations.

The Precision Team

Eric is a very personable and competent person and employee.

James Cronin

James Cronin, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Eric and his work.

The Precision Team

ALEX was fantastic, he came to the house after working all day and you would of thought he just started his day!! He adjusted the garage door and made sure everything was in working order!! We will ALWAYS use Precision Door for all our homes!!

Therese Fitzpatrick

Therese Fitzpatrick, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Alex. 

The Precision Team

Came home on Friday night to a broken spring. Found Precision online and called at 730am on Saturday morning. Max was at my door by noon! He was polite and friendly. Gave me 2 options to fix my door and explained what each included. I made my choice and he was done within 30 minutes. He lubricated all moving parts and added extra lag bolts to the door brackets. Fair price and good work. Definitely recommend.

James Insco

James Insco, thank you for the review, and we appreciate the recommendation!

The Precision Team

I wish could give you 10 stars! The service I received from Max yesterday was impeccable! He was early for my appointment, he diagnosed my issue and provided me repair options within 5 minutes, and completed the work within one hour! I haven't received customer service of this caliber in a very long time! I will definitely refer your business to everyone I know! Thank you!

Sheri M.

Sheri M, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Max.

The Precision Team

5 Star job done by technician "Alex". He showed up on time and called ahead. My worn spring and bearings replaced and working once again. Will use Precision and ask for Alex the next time something goes wrong.

Steve Mura

Steve Mura, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Alex.

The Precision Team

Eric knew the product and repairs necessary.

Jackie Foley

Jackie Foley, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Precision was responsive to my needs and sent someone out immediately after 6 PM to fix my garage door. Max and Trent did an outstanding repair job on my existing system. They performed a safety inspection to my satisfaction.

Sandy Hutto

Sandy - Thank you for reviewing our recent service. We are so glad that you got to experience the professionalism of our team. We appreciate your business and will look forward to serving you in the future.

The Precision Team