Precision Garage Door of Orange County

Providing Repair, New Garage Door Installation & Openers

We Have Received 292 Reviews

With An Average Rating: 4.78

We Fix Thousands of Doors Every Day!

Locally Owned - Nationally Backed

Some Of Our Latest Reviews

Paul Sarode

06/15/2019

Irvine, CA

Review:

On June 3, 2019 - your technician Rudy Romero installed a new garage opener - drive, springs, belt, etc.... Today the garage door is making loud noises and gets stuck when we open/close it. So, Bad service - Definitely not happy ALso, The service technician Rudy Romero had an attitude and we did not like his service.

Response:

Hello Paul, Thank you for your valuable feedback. First, allow me to apologize on behalf of everyone at Precision Garage Door. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but you have my personal commitment to find ways to improve the way our staff serves each and every customer. Until then, please receive my most sincere apologies on behalf of everyone on the team. Your review is very concerning to us. We would like the opportunity to investigate your feedback further. We would appreciate if you would contact our customer care team by calling 714 881-3610 to speak with a customer care representative about your recent experience.

- The Precision Team

Service Provided: Garage Door Opener Install

Product: Garage Door Opener

Dianne Anderson

06/08/2019

Garden Grove, CA

Review:

Date: June 8, 2019 at 7:21:37 PM PDT To: Precision Garage Door Subject: Your Customer Service is TERRIBLE!! Product Inferior!!! I was promised a mailed copy of my paperwork and receipt. The garage openers (3) you sold me are a piece of crap! I have to be flush up to the gate & or garage for it to work! Absolutely gutless crap! $80 each!!! You have to be kidding?? PLEASE MAIL AS PROMISED BY TECHNICIAN!!!

Response:

Hello Dianne, First, allow me to apologize on behalf of everyone here. We take these matters very seriously, If you were a client of ours, we would like to investigate this issue further, please contact me immediately at (714 881-3610) so that we can resolve this issue immediately.

- The Precision Team

Service Provided: Garage Door Opener Repair

Product: Garage Door Opener

Robert Norona

06/05/2019

Irvine, CA

Review:

I was joking with your installer when he said he would be done in 30 minutes. I've had springs break before and it is not an easy job with a very heavy door. So, I said "We'll see". Guess What - he did it. He had more trouble trying to program a new remote we requested only to find out the old units we had are not compatible with the new remotes that are now available. Not his problem. Good job Eric

Response:

Thank you Robert for sharing your experience with us, Part of our garage door repairs services is fast and immediate emergency services

- The Precision Team

Service Provided: Broken Garage Door Spring Repair

Product: