Precision Garage Door Service Of East Indianapolis

Brandon N was great! Efficient and friendly!!

Elliott was very good at explaining everything that needed to be done. He was friendly and answered all of my questions.

Upon returning from vacation, we discovered that our garage door would not open. It was approximately 7:00 PM, and through a referral, we contacted Precision Garage Door, which was open until 7:30 PM. To my surprise, the customer service representative Chrystal was exceptionally friendly and scheduled an appointment for us first thing the next morning. We received a text informing us that our technician, Kevin, was en route and he subsequently called to confirm. Kevin was extremely polite and knowledgeable, and he did not apply any pressure during our conversation. He presented us with various repair options, categorized as low-end, mid-range, and high-end. He identified that the cables had snapped and the springs had broken. At no point did we feel coerced into selecting one package over another. In fact, he mentioned a less expensive $700 repair option, cautioning that it would require a follow-up visit due to the motor functioning inefficiently and the board beginning to overheat. After considerable discussion, we opted for the complete package, which included everything along with a new opener featuring a camera and remote functionality. Initially, we had anticipated a cost of just a few hundred dollars, but we ultimately spent $3,687.73 and could not be more satisfied with our decision. Not only did Kevin complete the work in less time than estimated, but he also cleaned my garage floor more thoroughly than it was upon his arrival. He took the time to explain everything and assisted me in setting up the related applications, guiding me through the entire process. I would highly recommend Precision Garage Door and specifically suggest Kevin as your technician. His performance far exceeded our expectations, and he certainly deserves recognition for his exemplary service. I will definitely recommend this company to anyone in need of repairs or a comprehensive garage door solution. While they may not be the most economical option available, their quality of service and warranty make the extra cost justifiable. The efficiency of their service is commendable. Please be sure to inform Kevin that Larry sends his regards.

Drew T was very professional and knowledgeable and did a great job on my garage door repairs. Fast and efficient.

Kevin did a great job explaining the problems with the opener and door; and the various ways to fix them!