Precision Garage Door Service Of Gastonia

Most straightforward sales process they tell you the price and come back with a great quote and use great materials and installed my new garage door in 2 hours. They are very nice and it makes a huge difference since the other garage door salesman that came by to give us a quote had spent 2 hours here to then tell us another person needed to come the next day which was a Saturday to waste another 2-3 hours of my time to tell me the price which was waaaaay too high compared to the other two companies that provided a quote. Precision is a great company and pay extra for the insulated garage door it’s amazing

We had a garage door issue on a Friday afternoon and the door was unable to close going into the weekend. I called around to a few places but Precision was the only one that had someone available for same day service. Their senior tech Walker was promptly at our house within 20 minutes and was professional and clearly knowledgeable. The issue was fixed shortly after and our garage is working better than before the issue happened. We will be reaching out to Walker for any garage problems in the future.

UPDATE: The manager reached out to discuss my experience and offered to check out the work and then replaced the whole system with an upgrade. I really did appreciate their commitment to customer service. As I said in my review, everyone I spoke with was pleasant. It was just the work itself that needed evaluation, and that's exactly what they did. ORIGINAL: I had Precision fix a broken spring on my door last week. I picked them because they could get me in the soonest. They were responsive and kind and while I knew I was overpaying, it was worth the convenience. Except yesterday the motor on my door burned out. A friend came to replace it and noticed the tension on the spring wasn't tight enough, which I noticed when I had to open the door manually. It wouldn't stay open all the way. He said the lack of tension made the door too heavy and it burned out the motor. So I either have to believe the technician did their job wrong due to lack of skill or on purpose so I would have to call again for a new motor. Needless to say, I will not be using their services again and I just caution others to do their research before calling Precision.

Alexander Arcanjo was excellent. He was informative and did an excellent job repairing my garage door. Would certainly request him in the future

Great customer experience. Same day service. Reasonable prices. Professional technician. Would use again.