MADISON-AREA
LOCATIONS
My name is Eugene Gonzales not Gonzalez. We contacted another garage door repair company on Friday am and were told that they would come in the early afternoon. They didn’t show so I called them back I was told that their service man had called and I had not responded so he didn’t come. I explained to their office person that my phone is set up to silence calls not in my contacts list. We set up an appointment for Sunday morning. I changed my phone setting to allow all calls. I hadn’t heard from them at 0900 so I called them to verify the appointment time and was reassured that everything was set up. They didn’t show up on Sunday. They never called me but did send a text which I didn’t read until around noon. I decided to call you and got an appointment for Monday afternoon. You called Monday am and told us you could come that morning which you did. The service was very good. your man did a thorough evaluation and gave us options. The only bad part was the cost. We had not replaced the springs in some time so we were surprised at the $900+ bill. Nonetheless we are happy to have our garage door working again. Thanks.
Pedro was fantastic in assessing our problems and giving us options on the service we needed. He was very thorough and courteous. Thank you
Your man Kurt was amazing, if all your employees are like him, you are very lucky. Ken Deans
Madison WI, 53704
