Precision Garage Door of Little Rock

Has Received 15 Reviews in:

The Hot Springs National Park Area

Average Rating: 4.80


Garage Door Opener Repair

01/30/2019

Hot Springs National Park, AR

Review:

They were prompt but service call consisted of fellow moving lever took all of one minute. I found out by looking at truck and website they give seniors and military discounts I qualified for both. I called to question my charge of 71 dollars without discount and 2 days later the manager called and let me know it was not for service calls...so was charged full amount period. False advertising on truck and website but all he would say was no discount for service. I WILL NOT CALL THEM AGAIN...I told the person whom I talked to and he could have cared less. So expensive lesson learned do not believe what they advertise.

RM


Response:

Rae - Thank you for reviewing our recent visit to your garage. We aim to have fully satisfied customers and regret we may have missed our mark. Our customers have often shared with us that they find value in our service because we arrive with fully stocked service vehicles, have the best trained staff, install the highest quality parts, and offer timely/efficient repairs with some of the longest warranties in the industry. We certainly regret if our service call may have exceeded your anticipated budget and will look to this as a teaching opportunity so that we may better communicate with our customers in the future. We appreciate your business and look forward to serving you again if needed.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Broken Garage Door Spring Repair

11/27/2018

Hot Springs National Park, AR

Review:

BROKEN SPRING Excellent service, professional service, he did a full inspection and explained exactly what needed to be done. Gave us various options to choose from. Not pushy, he let us decide which options we wanted. His name was Stacy and we would highly recommend him and this company.

Pam P.

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

11/13/2018

Hot Springs National Park, AR

Review:

I felt your company was best for job

Darrin Mccoy

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

10/15/2018

Hot Springs National Park, AR

Review:

Chose this company because of their reviews, but would not use them again. I was very disappointed in the service I received.

Vanessa and mccrary Means


Response:

Vanessa and McCrary - Thank you for taking the time to respond to our customer satisfaction survey. We strive to provide 100% customer satisfaction with each visit. We regret we may have missed the mark and will use this as a teaching opportunity for our team to serve our customers better in the future. We appreciate your business and look forward to serving you again if needed.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Opener Install

08/24/2018

Hot Springs National Park, AR

Review:

Stacey was excellent. He was courteous and had our door working within 2 hours. Great job!

Ron Malik

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

06/05/2018

Hot Springs National Park, AR

Review:

2nd time customer. Always helpful and fix the issue fast..

Jeremy Vaughan


Response:

Jeremy Vaughan, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

06/10/2017

Hot Springs National Park, AR

Review:

It would be nice to have your door's in stock so we won't have to wait three weeks or so to be able to use our door

Jim Fitsimones

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

05/17/2017

Hot Springs National Park, AR

Review:

installation was very professional. Employee was very pleasant, polite, and helpful.

Donald Wood


Response:

Donald Wood, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

03/14/2017

Hot Springs National Park, AR

Review:

Very good job.

Hister Bell


Response:

Hister Bell, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Repair

01/10/2017

Hot Springs National Park, AR

Review:

Alex called to let us know he was running late for our designated time and then called again when he was about 15 minutes away. He was neat, clean, friendly, polite and knowledgeable. It was a pleasure doing business with Precision because of your employee Alex

Sheila Springs


Response:

Sheila Springs, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Alex.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Repair

12/28/2016

Hot Springs National Park, AR

Review:

Regarding Workorder # 3325511/Techn. Alex Franks The repair required only to replace both of the spiral Springs and nothing else,but been charged for an item named ( Freeway Bearing ) at a cost of $35 US -Dollars ? I did not see this part separately installed and would like to know where this suppose to go ??? In addition, the service call order saying it includes full lubrication on all parts, but He said no need to do so , since it had enough lubrication on it already, so my question is..should I than not get charged less than 65 US $ ? due to less labor time. Otherwise, the Techn. did ok fixing the Door for now it works..

Bernd Hug


Response:

Bernd - Thanks for the review and the questions. The freeway bearing is mounted on the spring pad at the base of your torsion spring. Many doors that are installed are simply installed with a plastic bushing that is not ideal. Our service call does often cover lubrication if needed.We appreciate your business and will look forward to serving you in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

11/25/2016

Hot Springs National Park, AR

Review:

Very pleased with the service man and most of all efficient. The door is working as it did before and am pleased to be able to use the door again. The young man was so pleasant to work with.

Karen Peterson


Response:

Karen Peterson, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Install

05/25/2016

Hot Springs National Park, AR

Review:

I found Precision on u-tube. They sent Scott to try to reprogram my old unit. We finally decided a new unit was best . Scott was very knowledgable and did agreat job. I will recommend him to anyone . Thanks

Doke Douglas


Response:

Doke Douglas, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Scott and his work.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Repair

04/14/2016

Hot Springs National Park, AR

Review:

"Precision" , broke all the records! Requested and repaired in one Day! Excellent communication, for arrivals. Diagnosed problem in wizard time. Extremely knowledgeable. Delightful customer service skills, James R. C is the best technician! For us, it is PRECISION all the way!!

Steve & cindy Smirnoff


Response:

Steve & Cindy Smirnoff, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Opener Repair

11/17/2015

Hot Springs National Park, AR

Review:

Great service on my garage door repair!

Greg Waters


Response:

Greg Waters, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Our Average Rating

With 51919 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

Little Rock Locations:
Benton (501) 859-6194 71 Reviews
Bryant (501) 859-6196 14 Reviews
Cabot (501) 588-3961 11 Reviews
Conway (501) 492-6345 9 Reviews
Hot Springs National Park (501) 859-6195 15 Reviews
Hot Springs Village (501) 588-3959 13 Reviews
Jacksonville (501) 588-3960 4 Reviews
Little Rock (501) 492-6060 135 Reviews
Maumelle (501) 492-6299 40 Reviews
North Little Rock (501) 492-6100 19 Reviews
Sherwood (501) 492-6199 12 Reviews

Precision Door Service of Central Arkansas

For this location's local site visit:

This location is owned and operated by:
Jolene Coop

Precision Door Service of Central Arkansas

9629 Rowlett Dr
Maumelle AR, 72113
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