Precision Garage Door of Rochester
Has Received 88 Reviews in:
The Westside - Rochester Area
Average Rating: 4.91
Garage Door Repair
North Chili, NY
I have used Precision on more than one occasion and am very satisfied with the work performed, the professionalism and expertise of their representatives. I highly recommend Precision.
Paul Schuh
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Churchville, NY
Mark arrived on time. Gave a couple of alternatives with no pressure to buy. Worked for couple of hours and was done! Great professional job.
Larry Beattie
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Hilton, NY
Service was fast and complete. Dave did an excellent job in installing our new garage door opener and programming our new remotes. We love our new garage door, our old one lasted a good 30 years, but this new one is so much quieter.
David Duttinger
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Install Garage Doors
Spencerport, NY
So far so good. Very helpful and professional. Having a new door installed in a few weeks.
Jim Wacenske
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Spencerport, NY
Our garage door spring broke on a Saturday and our car was stuck inside the garage. We called Precision and they were able to schedule Eric for a Sunday repair. Our appointment wasn't until 3pm but he called us and was able to arrive earlier than expected which was great because we had company coming for dinner. The entire repair took less than an hour and he also checked all other components on the door to make sure it was in good shape. Eric was very professional and courteous. Also, before Eric arrived we received a text message with an introduction and picture of our technician. We loved that we could see who we were expecting before they arrived. Great safety feature in this day in age. We will not hesitate to use this company again in the future. If we could, we would give ten stars as a rating.
Rick Terrigino
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Spencerport, NY
very pleased
SUE HARMAN
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Spencerport, NY
I am very pleased with the new garage door and the gentlemen that installed it. I know it is only an hour old but it looks great. Thanks again
Bradley Moore
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Opener Repair
Spencerport, NY
Excellent Service, Friendly, On Time, Identified and Fixed Problem Quickly. Would highly recommend to friends and family!!
Kristin Leibert
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
Churchville, NY
Came early and did a great job.
Stanley Main
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Brockport, NY
Eric Johnsen was our technician and I must say that both my wife and I were totally satisfied with Eric’s professionalism and performance. Eric explained everything up front and was easy to understand. The work done was above our expectations. We would highly recommend Precision Door for any needed garage door work.
Ray Johnson
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Repair
Churchville, NY
We had used your company in the past and was happy with your work. This time was no different. Your rep was very pleasant and knowable. Again, another good job!
Franklin Trelly
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
North Chili, NY
Excellent service we won’t work with anyone else. Kind ,considerate, quick and thorough. Went over and above what was required.
Donna Joyal
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
North Chili, NY
Winter service
Dolores Garrick
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Brockport, NY
Super fast service. Professional and knowledgeable.
Linda Lattimer
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Hilton, NY
Great job done by Eric, very professional and polite. We will definitely request him in the future. Definitely a 5 ????
Douglas Mcpherson
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Spencerport, NY
Very good customer service on the phone (USA helpline). Excellent service tech (Drew Stewart), arrived early for appointment, troubleshooted through all opportunities with ease. Highly recommended.
Frank Fimano
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Henrietta, NY
Or technician Mark Sherman arrived early (he called before he came) Quoted a price and complete the repairs in 30 minutes. Did a great job
Keith Hamlin
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Brockport, NY
The Technician was quite helpful, and professional in assisting to reconnect the garage door opener. Will be using service as needed; rated a FIVE Thank you for your service.
Margaret Patterson
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Hilton, NY
We needed a track and cable repair. Our rep was here on time, gave a prompt estimate and completed the work efficiently. He explained all work to be done as well as the condition of the door/unit and things to look out for. This is the second repair by your company and we would not go with anyone else.
Jaymee Turner
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Hilton, NY
Excellent website only to be matched by the service. Mark is customer focused, honest and trustworthy. He was on-time; even a bit early. He took time to explain operations of the keypad and did not leave until all questions were addressed. We will be recommending Precision to our friends! Thank you.
D.Palumbos
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Opener Repair
Spencerport, NY
Reason for low rating: My request was for repairing my garage door opener remotes. There are 4 (2 for each of 2 doors). Only one still worked; 3 did not operate. Your technician found a couple other problems with the doors that he repaired. However, when he left he had only 1 other remote working again -- 2 others were still non-functioning. So, I paid nearly $180 (mostly for non-requested work) and still did not have more than 1 remote working for each door -- no backups. That was probably nice from your perspective, but definitely not satisfactory to me.
Darrell Zicafoose
Response:
Darrell - Thanks for reviewing our recent repair in your garage. When we arrived you had 2 remotes that worked for one door and no working remotes for the other door. One of the functioning remotes was in your wife's car that was not there at the time. We replaced the battery and cleaned the contacts in the remote for your car that wasn't working and it worked. Then you brought out 2 other remotes from inside and said they had never worked. We gave you the option to try and program them but said that due to past experience programming remotes to genie openers that there was a chance we could wind up with no working remotes. At that point, you chose to not have us attempt to program the other 2 remotes. You also said that at least I have a working remote working again. The repairs we performed on your doors were necessary. One door with a broken cable that had been reattached with some kind of small hook, and the cable loops on the other door were badly rusted, We discussed both of these things and you stated that he had "cobbled" it together, and I should replace both sets of cables. You had also replaced his own springs on your doors and hooked the spring to the pulley with s hooks. We attached them properly for safety reasons and did not not charge for that. It's our practice to leave all garages in better condition than we find them. We do so by first inspecting all components of the door and opener. After performing the safety inspection and before starting any work we gave you the option of just having us lubricate the doors and work on the remotes. We acknowledged that that was why he had called us out there. We also made it clear from the beginning, that we couldn't guarantee that we could get any remotes to work with your Genie opener. After we discussed all options, you asked me to make the repairs that I performed. We do our best to communicate all options as well as risks before beginning any work. We regret that you felt that our efforts were designed to suit us rather than you. We appreciate your business and would certainly look forward to serving you in the future if needed.
The Precision Team
Comment:
7/11/18 It has been about a month since your technician, Eric, worked on my garage doors and got one other remote working. Now, that remote is not working again, so I have no remote working for one of the garage doors. You warrant your work, so would you please send out your resident expert on repairing garage door remotes and see if he can get all of my remotes working again? If nothing else, could I just purchase new remotes for these Genie Excelerator garage door openers? I need to be able to open my garage doors! Thank you. Darrell Zicafoose drandsczic@frontier.com 585-352-8786
Darrell Zicafoose
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Hilton, NY
Never again
Ed Hoover
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Spencerport, NY
Mark was on-time, knowledgeable, efficient, and professional. He communicated the issues effectively and provide an accurate estimate of the amount of time the repair would take. The door works better than it ever has.
David Gnage
Response:
David Gnage, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Mark.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Spencerport, NY
Good communication-service done in a timely manner. Felix was great.
P Dwyer
Response:
P Dwyer, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Felix and his work.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Henrietta, NY
Fast, professional, good people. All you can ask for. Thanks for the quick turnaround.
David Giovagnoli
Response:
David Giovagnoli, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Hilton, NY
Drew Stewart replaced my broken garage door opener. He was very professional, polite and knowledgeable. He explained the process and provided me with a cost estimate as well as a time to finish complete install estimate. I chose Precision based on a roadside billboard I saw. I’m very satisfied. Mr. Stewart has excellent customer service skills and is a very competent installer.
Terrance Coleman
Response:
Terrance Coleman, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Drew and his work.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Hilton, NY
Mark was professional and courteous as he explained what needed to be done. He arrived early and finished in short order. It was great service!!
Moi Leong
Response:
Moi Leong, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mark.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Opener Install
Hilton, NY
Awesome professional service within hours!!!
Nicole Ritchie
Response:
Nicole Ritchie, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Opener Install
Churchville, NY
the gentleman were very professional, efficient, and informative. I would recommend this company
Bonnie Crawford
Response:
Bonnie Crawford thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.
The Precision Team
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Repair
Brockport, NY
Mark, the technician who came out to service the garage door we had installed four months ago, was prompt, professional, and courteous.
M.R.
Response:
M.R., we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Doors
With 51802 Reviews
- 5 Star (95.7%)
- 4 Star (2%)
- 3 Star (0.7%)
- 2 Star (0.5%)
- 1 Star (1.1%)
For this location's local site visit:
This location is owned and operated by:
Ron Kull
Precision Door Service
650 Mile Crossing Blvd, Suite 2Rochester NY, 14624
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