Precision Garage Door of Rochester

Has Received 88 Reviews in:

The Westside - Rochester Area

Average Rating: 4.91


Garage Door Repair

03/26/2019

North Chili, NY

Review:

I have used Precision on more than one occasion and am very satisfied with the work performed, the professionalism and expertise of their representatives. I highly recommend Precision.

Paul Schuh

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

03/26/2019

Churchville, NY

Review:

Mark arrived on time. Gave a couple of alternatives with no pressure to buy. Worked for couple of hours and was done! Great professional job.

Larry Beattie

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Install

03/20/2019

Hilton, NY

Review:

Service was fast and complete. Dave did an excellent job in installing our new garage door opener and programming our new remotes. We love our new garage door, our old one lasted a good 30 years, but this new one is so much quieter.

David Duttinger

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Install Garage Doors

02/13/2019

Spencerport, NY

Review:

So far so good. Very helpful and professional. Having a new door installed in a few weeks.

Jim Wacenske

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

02/03/2019

Spencerport, NY

Review:

Our garage door spring broke on a Saturday and our car was stuck inside the garage. We called Precision and they were able to schedule Eric for a Sunday repair. Our appointment wasn't until 3pm but he called us and was able to arrive earlier than expected which was great because we had company coming for dinner. The entire repair took less than an hour and he also checked all other components on the door to make sure it was in good shape. Eric was very professional and courteous. Also, before Eric arrived we received a text message with an introduction and picture of our technician. We loved that we could see who we were expecting before they arrived. Great safety feature in this day in age. We will not hesitate to use this company again in the future. If we could, we would give ten stars as a rating.

Rick Terrigino

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

01/23/2019

Spencerport, NY

Review:

very pleased

SUE HARMAN

Service Provided:

Garage Door Repair

Product:

Install Garage Doors

01/22/2019

Spencerport, NY

Review:

I am very pleased with the new garage door and the gentlemen that installed it. I know it is only an hour old but it looks great. Thanks again

Bradley Moore

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Repair

12/13/2018

Spencerport, NY

Review:

Excellent Service, Friendly, On Time, Identified and Fixed Problem Quickly. Would highly recommend to friends and family!!

Kristin Leibert

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Repair

12/07/2018

Churchville, NY

Review:

Came early and did a great job.

Stanley Main

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

11/28/2018

Brockport, NY

Review:

Eric Johnsen was our technician and I must say that both my wife and I were totally satisfied with Eric’s professionalism and performance. Eric explained everything up front and was easy to understand. The work done was above our expectations. We would highly recommend Precision Door for any needed garage door work.

Ray Johnson

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Repair

11/07/2018

Churchville, NY

Review:

We had used your company in the past and was happy with your work. This time was no different. Your rep was very pleasant and knowable. Again, another good job!

Franklin Trelly

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

10/13/2018

North Chili, NY

Review:

Excellent service we won’t work with anyone else. Kind ,considerate, quick and thorough. Went over and above what was required.

Donna Joyal

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

10/05/2018

North Chili, NY

Review:

Winter service

Dolores Garrick

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

09/21/2018

Brockport, NY

Review:

Super fast service. Professional and knowledgeable.

Linda Lattimer

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

08/31/2018

Hilton, NY

Review:

Great job done by Eric, very professional and polite. We will definitely request him in the future. Definitely a 5 ????

Douglas Mcpherson

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

08/03/2018

Spencerport, NY

Review:

Very good customer service on the phone (USA helpline). Excellent service tech (Drew Stewart), arrived early for appointment, troubleshooted through all opportunities with ease. Highly recommended.

Frank Fimano

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

07/27/2018

Henrietta, NY

Review:

Or technician Mark Sherman arrived early (he called before he came) Quoted a price and complete the repairs in 30 minutes. Did a great job

Keith Hamlin

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

07/19/2018

Brockport, NY

Review:

The Technician was quite helpful, and professional in assisting to reconnect the garage door opener. Will be using service as needed; rated a FIVE Thank you for your service.

Margaret Patterson

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

07/16/2018

Hilton, NY

Review:

We needed a track and cable repair. Our rep was here on time, gave a prompt estimate and completed the work efficiently. He explained all work to be done as well as the condition of the door/unit and things to look out for. This is the second repair by your company and we would not go with anyone else.

Jaymee Turner

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

06/20/2018

Hilton, NY

Review:

Excellent website only to be matched by the service. Mark is customer focused, honest and trustworthy. He was on-time; even a bit early. He took time to explain operations of the keypad and did not leave until all questions were addressed. We will be recommending Precision to our friends! Thank you.

D.Palumbos

Service Provided:

Garage Door Opener Install

Product:

Remotes / Keypad

Garage Door Opener Repair

06/14/2018

Spencerport, NY

Review:

Reason for low rating: My request was for repairing my garage door opener remotes. There are 4 (2 for each of 2 doors). Only one still worked; 3 did not operate. Your technician found a couple other problems with the doors that he repaired. However, when he left he had only 1 other remote working again -- 2 others were still non-functioning. So, I paid nearly $180 (mostly for non-requested work) and still did not have more than 1 remote working for each door -- no backups. That was probably nice from your perspective, but definitely not satisfactory to me.

Darrell Zicafoose


Response:

Darrell - Thanks for reviewing our recent repair in your garage. When we arrived you had 2 remotes that worked for one door and no working remotes for the other door. One of the functioning remotes was in your wife's car that was not there at the time. We replaced the battery and cleaned the contacts in the remote for your car that wasn't working and it worked. Then you brought out 2 other remotes from inside and said they had never worked. We gave you the option to try and program them but said that due to past experience programming remotes to genie openers that there was a chance we could wind up with no working remotes. At that point, you chose to not have us attempt to program the other 2 remotes. You also said that at least I have a working remote working again. The repairs we performed on your doors were necessary. One door with a broken cable that had been reattached with some kind of small hook, and the cable loops on the other door were badly rusted, We discussed both of these things and you stated that he had "cobbled" it together, and I should replace both sets of cables. You had also replaced his own springs on your doors and hooked the spring to the pulley with s hooks. We attached them properly for safety reasons and did not not charge for that. It's our practice to leave all garages in better condition than we find them. We do so by first inspecting all components of the door and opener. After performing the safety inspection and before starting any work we gave you the option of just having us lubricate the doors and work on the remotes. We acknowledged that that was why he had called us out there. We also made it clear from the beginning, that we couldn't guarantee that we could get any remotes to work with your Genie opener. After we discussed all options, you asked me to make the repairs that I performed. We do our best to communicate all options as well as risks before beginning any work. We regret that you felt that our efforts were designed to suit us rather than you. We appreciate your business and would certainly look forward to serving you in the future if needed.

The Precision Team


Comment:

7/11/18 It has been about a month since your technician, Eric, worked on my garage doors and got one other remote working. Now, that remote is not working again, so I have no remote working for one of the garage doors. You warrant your work, so would you please send out your resident expert on repairing garage door remotes and see if he can get all of my remotes working again? If nothing else, could I just purchase new remotes for these Genie Excelerator garage door openers? I need to be able to open my garage doors! Thank you. Darrell Zicafoose drandsczic@frontier.com 585-352-8786

Darrell Zicafoose

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

05/30/2018

Hilton, NY

Review:

Never again

Ed Hoover

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

05/01/2018

Spencerport, NY

Review:

Mark was on-time, knowledgeable, efficient, and professional. He communicated the issues effectively and provide an accurate estimate of the amount of time the repair would take. The door works better than it ever has.

David Gnage


Response:

David Gnage, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Mark.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

04/03/2018

Spencerport, NY

Review:

Good communication-service done in a timely manner. Felix was great.

P Dwyer


Response:

P Dwyer, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Felix and his work.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

03/27/2018

Henrietta, NY

Review:

Fast, professional, good people. All you can ask for. Thanks for the quick turnaround.

David Giovagnoli


Response:

David Giovagnoli, thank you for sharing your positive experience. We appreciate you choosing Precision Door Service. We are thrilled that we were able to exceed your expectations.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

03/15/2018

Hilton, NY

Review:

Drew Stewart replaced my broken garage door opener. He was very professional, polite and knowledgeable. He explained the process and provided me with a cost estimate as well as a time to finish complete install estimate. I chose Precision based on a roadside billboard I saw. I’m very satisfied. Mr. Stewart has excellent customer service skills and is a very competent installer.

Terrance Coleman


Response:

Terrance Coleman, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with  Drew and his work.    

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

02/22/2018

Hilton, NY

Review:

Mark was professional and courteous as he explained what needed to be done. He arrived early and finished in short order. It was great service!!

Moi Leong


Response:

Moi Leong, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mark. 

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Opener Install

02/05/2018

Hilton, NY

Review:

Awesome professional service within hours!!!

Nicole Ritchie


Response:

Nicole Ritchie, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one. 

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Install

02/03/2018

Churchville, NY

Review:

the gentleman were very professional, efficient, and informative. I would recommend this company

Bonnie Crawford


Response:

Bonnie Crawford thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.   

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Garage Door Repair

01/14/2018

Brockport, NY

Review:

Mark, the technician who came out to service the garage door we had installed four months ago, was prompt, professional, and courteous.

M.R.


Response:

M.R., we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Our Average Rating

With 51802 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

Rochester Locations:
Eastside - Rochester (585) 730-6908 727 Reviews
Genesee County (585) 708-7778 10 Reviews
Livingston County (585) 243-8240 49 Reviews
Monroe County (585) 286-3607
Ontario (315) 226-7777 98 Reviews
Wayne County (315) 226-7575 55 Reviews
Westside - Rochester (585) 286-3599 88 Reviews
Wyoming County (585) 457-5564 3 Reviews
Yates County (585) 708-7990 1 Reviews

Precision Door Service

For this location's local site visit:

This location is owned and operated by:
Ron Kull

Precision Door Service

650 Mile Crossing Blvd, Suite 2
Rochester NY, 14624
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