Precision Garage Door Service Of Livingston County

Well that was easy, owner showed up took a few minutes to quote and order unfortunately its a custom size door. They called in advance and showed up on time and 1 guy came out and knocked out the whole job in less than 3 hours! Professional and courteous and on time i cant say enough wonderful things about this company would use again and probably will

I’m going to share my experience with you so that you don’t have to experience it yourself. We bought this house in Penfield just a couple of months over a year ago. We knew we’d have to spend a lot to get it to where we wanted it to be, but we didn’t realize the garage door springs were about to break. We moved a lot of our things into the garage because we needed to keep the rooms clear for the work we were doing and in less than a week one of the torque springs broke and the door was no longer functional. We had moved here so that my wife could take care of her mother and we had no idea who to call, so I started dialing. I got ahold of a “same day” garage repair company and they did come out and replace our springs, charging us $800. Less than a year went by before the garage door broke, halfway open. We couldn’t move it. I called the company explaining the situation and they said they send someone right out. They said it on Monday, then Tuesday, then Wednesday. The whole time the door was off the rails and open to the elements. I gave up on that company. Why try to force them to come out when they obviously weren’t going to? By this time we had met a few locals and I called around. One of our new acquaintances suggested Precision Door because they had done a good job for his mother. So I called them and they dispatched a tech that afternoon. Phil Mormon was his name and he came out evaluated the situation and gave us two options. First he could fix the thing and it would work for a while but the whole mechanism was worn out and he couldn’t guarantee it wouldn’t fail again. I’m a do-it-yourself kind of guy and I had been nursing that garage door for a year, so we asked about a replacement. He prepared a quote for us. To completely replace the door was not much more than to fix it with no guarantee. It was an easy call for us. We ordered the door and today they came out as promised when placed the order. Our tech Phil was sent, which was comforting because he sold us on the plan and it’s always nice to see that he was not just a sales guy, he also installed the product. When he was done he walked us through everything that he did, told us he’d come out and correct any issues with only the dispatch fee, and loaded up all the pieces of the old door, the panels, the rails, the old trim, basically leaving us to just enjoy having a functioning door again! As someone who has spent most of his life in Los Angeles, I have to tell you that my experience living in Rochester has been a pleasant surprise!

Great experience, they cane when expected and called ahead. Knew exactly what was wrong and able to fix immediately.

I have used Precision twice. Both times their technician was pleasant and clearly explained the problem. Again, each time the service was quick and I was charged no more than the service visit. I recommend this company.

Recently had Precision doors work on my garage door which had a broken spring. From the first call into Percision dealing with customer service to the work with technician Zikret Osmic, it was a pleasant experience. The technician Zikret, who performed the work, was very professional and polite. It was a pleasure using Precision.