Precision Garage Door Service Of Wayne County

I’m going to share my experience with you so that you don’t have to experience it yourself. We bought this house in Penfield just a couple of months over a year ago. We knew we’d have to spend a lot to get it to where we wanted it to be, but we didn’t realize the garage door springs were about to break. We moved a lot of our things into the garage because we needed to keep the rooms clear for the work we were doing and in less than a week one of the torque springs broke and the door was no longer functional. We had moved here so that my wife could take care of her mother and we had no idea who to call, so I started dialing. I got ahold of a “same day” garage repair company and they did come out and replace our springs, charging us $800. Less than a year went by before the garage door broke, halfway open. We couldn’t move it. I called the company explaining the situation and they said they send someone right out. They said it on Monday, then Tuesday, then Wednesday. The whole time the door was off the rails and open to the elements. I gave up on that company. Why try to force them to come out when they obviously weren’t going to? By this time we had met a few locals and I called around. One of our new acquaintances suggested Precision Door because they had done a good job for his mother. So I called them and they dispatched a tech that afternoon. Phil Mormon was his name and he came out evaluated the situation and gave us two options. First he could fix the thing and it would work for a while but the whole mechanism was worn out and he couldn’t guarantee it wouldn’t fail again. I’m a do-it-yourself kind of guy and I had been nursing that garage door for a year, so we asked about a replacement. He prepared a quote for us. To completely replace the door was not much more than to fix it with no guarantee. It was an easy call for us. We ordered the door and today they came out as promised when placed the order. Our tech Phil was sent, which was comforting because he sold us on the plan and it’s always nice to see that he was not just a sales guy, he also installed the product. When he was done he walked us through everything that he did, told us he’d come out and correct any issues with only the dispatch fee, and loaded up all the pieces of the old door, the panels, the rails, the old trim, basically leaving us to just enjoy having a functioning door again! As someone who has spent most of his life in Los Angeles, I have to tell you that my experience living in Rochester has been a pleasant surprise!

I needed a broken cable replaced on my garage door. The technician (Phil) did a great job getting the door up and running smoothly. I was amazed at how quickly he made the repair. He also took the time to answer all of my questions without me feeling rushed. I will definitely be calling Precision Garage Door of Rochester for repairs and installation in the future !

A great experience. Very professional and honest. Quality workmanship. Up front with the estimate and pricing. I would highly recommend Precision Garage Door to anyone who needs service.

Great attention to detail and communication with us in the whole process of getting new garage doors. It was at a very competitive price too.

The installation team arrived on time, were professional, and did a great job! They explained the process, answered all questions, and there were no surprises with pricing. Doors look great. Highly recommend Precision Garage Door!!