Precision Garage Door of Akron

Has Received 163 Reviews in:

The Akron Area Area

Average Rating: 4.91


Broken Garage Door Spring Repair

04/08/2019

Akron, OH

Review:

Jason was very professional and curteous explained all to me also purchased a new door with everything that goes with it

Stephen White

Service Provided:

Broken Garage Door Spring Repair

Product:

Belt Drive Garage Door Opener

Garage Door Opener Repair

04/04/2019

Akron, OH

Review:

Great Service!

arthur axner

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

03/25/2019

Akron, OH

Review:

These people are just simply the best! From the receptionist Becka, who professionally and somehow politely put up with me being pretty upset when it happened - to Tyler, the tech, who just knows what he’s doing and gets it done quickly and effiently. I know now more than ever I made the right decision with Precisiin Door for my garage door needs.

John Chames

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

03/22/2019

Akron, OH

Review:

Isaw an add in the Town Planner. Tyler called 20 minutes before, and was right on time. Very pleasant young man. Solved the problem gave me some alternatives, and what I needed to follow up on possible solutions. will plan to have him back as I get the prob;em corrected Herb 5 stars

Herbert Croft

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

03/06/2019

Akron, OH

Review:

There was a lack of communication as to the time of the appointment and when the technician finally arrived. This caused my husband to leave work early for no reason. It was very frustrating. Once the technician arrived he did a fine job of getting the garage door to properly work again. But, I am curious what it would cost for a brand new opener considering how much we had to pay to have the old one repaired.

Nancy Desonne


Response:

Nancy - Thank you for taking the time to review our recent repairs on your door and opener in your garage. We aim to have fully satisfied customers and regret we fell short of our mark. We will use this as a teaching opportunity to improve our communications and better serve our customers in the future. We appreciate your business and look forward to serving you again, if needed.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Rollers

Broken Garage Door Spring Repair

11/23/2018

Akron, OH

Review:

On October 15, 2018 I discovered I had a broken spring on my garage door. I contacted Precision and they sent someone out that day. The technician was courteous and helpful. I ordered a new door and was told there was a three to six week lead time. I paid for the door in full at that time. Big mistake! We are now at five weeks and I haven’t heard a word. I’ve called daily all week and I get the run around from the receptionist, with no return call. On Monday November 26 it’s at the six week point. I will call the Better Business Bureau and possibly a lawyer for the theft of my money by Precision Door.

Doug Ramey


Response:

Doug - Thank you for taking the time to provide us with a review of our service. We appreciate the kind words you shared regarding our service technician, Tyler. He's a tremendous asset on our team. We aim to achieve 100% customer satisfaction and regret we missed our mark. We will look to this as a teaching opportunity for our team to improve communications and better serve our customers in the future. We appreciate your business and look forward to serving you again in the future if needed.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

11/20/2018

Akron, OH

Review:

Tyler was incredible! He was on time, efficient, professional, cleaned up, and did an amazing job fixing my garage door. It was also refreshing having a professional/company not try to upsell or be pushy. Tyler provided “fix it right solution for now,” and also a “total overhaul option” for later, once I am able to complete a few more projects at my home. Even more awesome, was the appointment process. It was beyond easy; I had same day communication as well as an appointment. What an awesome experience! It’s unfortunate I can’t give more than 5 stars! Precision Door has my business going forward. Thank you very very much!

Joe Gainer

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

11/12/2018

Akron, OH

Review:

The service rep showed up early, was very professional, worked quickly and did a really great job on my single car door.

Wayne Schmidt

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

11/12/2018

Akron, OH

Review:

I was charged for something and no one can tell me why it’s not covered under warranty like everything else I have had done to door over the years. I was just told I had to pay a certain amount and when I asked about warranty he said it’s not covered. I even try call customer service to see what is covered and then what is not. Then after I pay I ask for receipt he cannot produce one for me just said it will be emailed to me . Still haven’t received . I was forced to buy new laser or safety laser idk what it’s called and it’s not offered under any of the services performed or purchase a new product. You would think it would be under purchase a new product if it’s not covered under warranty. I can’t be the only 1 to have this issue. I own my own company and know how important customer service and wordwith of mouth is for a business but to be honest I’m not happy or comfortable how this whole thing went down today. I have never had an issue with your business until today. Not a good experience at all

James House

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad

Garage Door Opener Repair

11/06/2018

Akron, OH

Review:

I chose all of the above, and because of previous exceptional service on a minor problem. (Aaron) Today, John replaced a broken part in the cable motor system. He was professional, courteously answered my questions, and spent time working on getting the door to close as tightly as possible,which it didn 't do at first. He fine tuned the system until the gasket Aaron installed was just right. 5 ???????????????????? all the way!

Stephany Shanoski

Service Provided:

Garage Door Opener Repair

Product:

Install Garage Doors

11/01/2018

Akron, OH

Review:

I hit the garage backing out and bent the rails along with knocking the garage foundation. I agreed to a new door as this was an old wooden. The quote including repairing the garage foundation- the technican was not well trained on this aspect. The job was ok and discussed with me. When he completed he did not fix the garage exterior gaps and explained I would need to fill them with Great Stuff and how I could do this. I believed this was to be included but let it go. Unfortunately, I paid for this with my credit card to gain the points and that caused my card to be hacked. I know this because I have established the day the hacking started and the garage purchase was my only one. I know the cards will not charge me for fraud charges but the time involved in closing the cards, monitoring them daily and getting replacements is consuming. So I suggest that you DO NOT use a credit card for payment.

Nancy Pashley


Response:

Nancy, Thank you for choosing Precision Door of Akron for your garage door needs. We also want to thank you for taking out of your day to fill out a review on your experience. We are still in the process of looking into your claim about our credit card processor, but have not been able to find any evidence of tampering or a security breach to gain access to their servers. If a security breach did in fact take place, it looks like it was an isolated incident, as we have not had any other customer come forward with similar concerns. We will continue our investigation into the situation and will update you if we find any new information.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Install

10/28/2018

Akron, OH

Review:

Great work and service. We knew our opener was on its last leg and when it died we called Precision. They recently replaced our garage door and mentioned the opener was dying and we may need to replace it in the future. So when the time came to replace it we called Precision again and they had us up and running the next day. They walked us thru everything and our new opener is much faster and quieter than our old Genie. Simply put, when you need garage door or opener work call Precision.

Mark McMahon

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

10/25/2018

Akron, OH

Review:

Josh is the best! He was timely and got the job done fast! Thanks!

Michelle Ross

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad

Garage Door Repair

10/07/2018

Akron, OH

Review:

I am very pleased with the service your tech. performed on our garage door. I would highly recommend your company to my family and friends. You get a A-plus rating from me GWWolfe

G.w. Wolfe

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Install

10/05/2018

Akron, OH

Review:

My garage door opener stopped working. I contacted Precision, who set me up for same day service scheduled for about 4 hours after the call. John, the technician, was prompt, courteous and efficient. While waiting for him, I found paperwork that confirmed the opener was 15 yrs old, so I was prepared for a new installation. He confirmed that, but assured me that it could be handled that day, which it was. After all of the installations were complete, he reviewed everything with me, making sure I was satisfied. I will certainly remember them for any future repairs.

Peggy Parmelee

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Garage Door Repair

10/02/2018

Akron, OH

Review:

The service tech was very professional. However, when we called for service to fix a door spring we were told it would cost $109.00 plus labor. When he got here, he said we had to replace both sides. Total cost $328.00. Wow! Please tell your customers this before the tech comes out.

Ronda Curley


Response:

Ronda – Thank you for taking the time to respond to our customer satisfaction survey. We have since reviewed our call log for quality assurance. We found that we quoted a range of prices for an installed spring, starting at $109, but also found that we could have done a better job to explain how the springs wear, how they are best replaced, and why there is a range of prices which are determined by the size of the door and the specifics of the spring/s needed. We apologize for any misunderstanding which may have occurred and regret if our recent repairs may have exceeded your anticipated budget. We will look to this experience as a teaching opportunity for our team. We appreciate your business and look forward to serving you again in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

09/29/2018

Akron, OH

Review:

Precision Door is my choice for garage door needs. Earlier this year, Aurelio performed a complete overhaul (springs/cables/pulleys/rollers). Great job! Today, he replaced the old chain driven door opener with a whisper quiet belt drive system. Super product and highly professional service. Thanks again Aurelio!!

Murray K.

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Broken Garage Door Spring Repair

09/20/2018

Akron, OH

Review:

I am very satisfied in the job that was done today. The techs were great, competent, courteous, knowledgeable and were great with my dog! I appreciated their call prior to their arrival. This is the first transaction I've had with your company and I will not hesitate to either call back (hopefully, not too soon!) or recommend you to friends and clients! Thank you for a job very well done!

Art Scarpitti

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Install Garage Doors

09/19/2018

Akron, OH

Review:

Installer arrived at time indicated and removed old door and installed new door with no problems. Reconnection of garage door opener and adjustments, perfect!! Clean up was excellent and explanation of operation, maintenance great. The door looks great, I've already recommend you to several associates and friends. THANK YOU!!

Timothy Beck

Service Provided:

Install Garage Doors

Product:

Garage Doors

Install Garage Doors

09/14/2018

Akron, OH

Review:

Tim was very efficient and knowledgeable. Did very professional work. Was careful and cleaned up after job was completed. Very satisfied.

John Taylor

Service Provided:

Install Garage Doors

Product:

Garage Doors

Install Garage Doors

08/31/2018

Akron, OH

Review:

5 star

Carolyn Saulino

Service Provided:

Install Garage Doors

Product:

Garage Door Repair

08/28/2018

Navarre, OH

Review:

Jim is a great guy. Honest, knowledgeable and thoughtful on explaining the importance of needs and want

Eric Mitchell

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

08/22/2018

Akron, OH

Review:

This company is amazing!! I highly recommend them for all your garage door needs. The customer service team is so nice and helpful and the staff that comes to the home are great!! So helpful and kind!

Carvel Skow

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

08/14/2018

Akron, OH

Review:

Thanks for the prompt and efficient service by Aurelio . Hewas pleasant -courteous and quick. he replaced a bottom cable bracket, both cables and 10 rollers. my wife and I enjoyed watching a knowledgeable professional work

Herman Becker

Service Provided:

Garage Door Repair

Product:

Cables

Garage Door Opener Repair

08/09/2018

Akron, OH

Review:

Aurelio was a great guy! Knew his stuff, hard worker! I already recommend precision! I was unhappy with company I used before and I found an add in market magazine so I used precision. I could not be happier! It was like a night and day experience. This tech was very knowledgeable! So professional!

Diane Shaffer

Service Provided:

Garage Door Opener Repair

Product:

Rollers

Install Garage Doors

07/28/2018

Akron, OH

Review:

Garage door installation performed in a professional manner. Tech was personable and kept us informed of every step of the installation. Operation was totally explained. We were pleased with the total installation.

Marsha Altman

Service Provided:

Install Garage Doors

Product:

Garage Door Opener

Garage Door Repair

07/11/2018

Akron, OH

Review:

Brian was courteous, knowledgeable and gave me a fair appraisal of what was need to get our garage door back in shape.

Marla + jim Rieder

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Opener Repair

06/22/2018

Akron, OH

Review:

Our garage door opener was very old; finally the gears were stripped. Tyler quickly spotted the problem, replaced the gear mechanism, and adjusted everything, all within an hour. We're happy!

Catherine Rock

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Repair

06/15/2018

Hanoverton, OH

Review:

Service tech, Mr Santucci, was professional, friendly and had my door up and running in no time, would certainly use him again!! Thank you!

Mary lou Boley

Service Provided:

Garage Door Repair

Product:

Cables

Garage Door Opener Install

06/07/2018

Akron, OH

Review:

Installer did an excellent job, was very thorough in explaining how the opener and remotes work. The door is so much quieter than my old one.

Sondra


Response:

Sondra, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Our Average Rating

With 51683 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Precision Door Service of Akron

For this location's local site visit:

This location is owned and operated by:
Dan Desantis

Precision Door Service of Akron

1197 George Washington Blvd
Akron OH, 44312
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