Precision Garage Door of Akron

Has Received 92 Reviews in:

The Fairlawn Area Area

Average Rating: 4.79


Garage Door Opener Install

05/18/2019

Twinsburg, OH

Review:

Max did a great job installing a remote operator for me. Thank you!

Tom Barni

Service Provided:

Garage Door Opener Install

Product:

Remotes / Keypad

Garage Door Repair

05/10/2019

Hudson, OH

Review:

Josh was great. Provided text and call as to his arrival time. Warranty service without any hassle. Opener back to whisper quiet. Have and will continue to recommend Precision Door.

Jim R

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

05/01/2019

Twinsburg, OH

Review:

I have left this same review on Angie's List giving Matt and Precision Doors an A rating across the board! Issue was that each time door was closed the cables would come off their rollers and the garage door roller in bottom corner would pop out of the track as did the top roller on the opposite side. Appointment scheduled between 4:00 and 6:00 on a Friday, Matt called to say he was on his way at 4:00 and arrived at 4:30. I explained and showed him the issue. As we lowered the garage door again ( I had left it open for access ) more of the rollers started coming out of the tracks. We managed to get the door closed and Matt methodically went over each roller/track piece to investigate. He also tightened the springs, which in the end was the cause of the problem. After close to 3 hours of work, Matt had the door working again with no further issues. Given the time he spent on it I was very pleasantly surprised with the final cost to fix it.

Andrew W

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

04/15/2019

Twinsburg, OH

Review:

Tyler was here today and put in a new garage door opener & key pad he explained everything and was very helpful with all the questions that I had. Enjoyed working with him I have used your company before and I am very happy with your service & the people that work for you. They are very neat and clean up everything. I also like your products that you use. Tyler gets 5 Stars from me.

Linda Parker

Service Provided:

Garage Door Opener Install

Product:

Belt Drive Garage Door Opener

Garage Door Repair

03/30/2019

Macedonia, OH

Review:

Called for repair work on the garage doors. Precision team gave notice of when they would arrive, they arrived on time, fixed the problem completely and even did extra maintenance on the doors while they were here. Couldn't not have asked for a better experience.

Tony Radtke

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

11/07/2018

Macedonia, OH

Review:

Excellent company. Quality products and exceptional field technician. John B. did an excellent job.

Edward De jesus

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

11/01/2018

Hudson, OH

Review:

I scheduled a service call because my door had a broken spring, which they accepted, and gave every indication could be completed. The technician arrived, glanced at the broken spring and started checking out the other parts of the door. It's a 40+ year old wood door and not perfect, but works fine. He promptly went into an explanation that the door was no good and it's their policy not to repair doors like this, they they can only replace them. It seemed the only interest was selling a new door instead of replacing the spring, which is what I contacted them for. 5 minutes after he left around 4PM, I called another company who had a technician at my house by 9AM the next day. He replaced the springs, tightened and lubricated things and the door works great and is markedly quieter. This was the type of service I wanted. Precision Door just wasted my time.

Tom Podmore


Response:

Tom – Thank you for taking the time to respond to our customer satisfaction survey. Our goal is to leave a customer’s door in the safest and most efficient operational condition possible. In doing so, we take a holistic approach to assessing the items which fail our 25-point safety inspection, along with the reasons for their failures. We regret that the problems related to your door were greater than the single item you wanted us to fix. In our professional opinion, this would leave your door in an unsafe manner and could have the potential of leaving us open to liability. We regret we ultimately arrived at the point where we agreed to disagree with one another. We wish you well with the repair that was made by our competition and appreciate the opportunity you provided us to assist you with your door. Although we were not able to earn your business this time, we hope you may consider us again in the future if needed.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener Repair

09/20/2018

Hudson, OH

Review:

We contacted this company to repair the wiring attached to our garage door that had been chewed through by a rodent of some sort. Repair went fine. Asked the technician for a brand new garage door proposal. He said he would send and never did. I then had to proceed to call TWO more times into Precision for a garage door proposal. NEVER got back to me. The service is terrible. I never leave reviews, but I find it astonishing that what would have been an easy sale of a brand new garage door no one seemed interested in. I can't even mark yes to the purchase of a new product because after several attempts no one ever got back to me.

Cary


Response:

Cary – Thank you for reviewing our recent service. We regret dropping the ball with our communication. We see that a new door estimate was sent along with a copy of your final invoice on the same day of service. Even so, we realize there were additional efforts made on your end to follow up with us. We will look to this experience as a teaching opportunity so that we can be more responsive to our customers communications in the future. We appreciate your business and the opportunities you’ve provided. We hope we may be able to better serve you again in the future if needed.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

09/10/2018

Northfield, OH

Review:

Hi, Was VERY DISAPPOINTED.... A Approximated Quoted $200 Plus Job. Turned out to be up to $2300. UN-ACCEPTIBLE. A Spring Broke. All it needed was being replaced. 2 Men looking over for about 45 min, making a Phone Call or two. To Tell me Door Cracked. Everything need replacing for $2,100 or $2300. Plus with a Warranty. I Knew that was not the Case Said would take 6 to 8 weeks to Order. Would have to parked Cars outside till then. Because Door could not be open. Bolts on the Door Hinges were also Loosen. WHY ??? I just Oiled the door Everywhere Saw No Loose Bolts then. Had to Retighten. Called a Local Family Business ten minutes later. Was out Next Morning. Replaced Both Springs. Less than an Hour. At $225. COMPLETE. Everything Just Fine Now. Door OK THAT IS ALL I WANTED.... Will be Sure to Spread the Word on your Company and Your Company Practices to Everyone I can. Good Luck !!! Thank You. JG

Jerry Greene


Response:

Jerry - Thanks for having us out to give you a free quote. We regret that the problems related to your garage door were greater than the single item you wanted us to fix. In our professional opinion, this would leave your door in an unsafe manor which could have the potential of leaving us open to liability. We have since made several attempts to reach out to you in an effort to hear out your concerns. Ultimately, we regret we arrived at the point where we have agreed to disagree with one another. We appreciate the opportunity you have provided us and look forward to serving you again in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

09/05/2018

Hudson, OH

Review:

Service techs called (asked) if they could arriver early. Very polite and techs identified and solved the problem quickly. Five Star Service & Company

Dave Micka

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Repair

08/07/2018

Northfield, OH

Review:

Tech told me my opener could not be fixed because they no longer make parts for it. He said it had to be replaced at a cost of $650. This was not true. I called Genie and the broken part was $7.95

Jim Musarra


Response:

Jim – Thank you for reviewing our recent service call in your garage. We regret the miscommunication. Occasionally, we encounter manufacturers who are more proprietary with their parts. We will use this as an opportunity to better train our team as to why we cannot provide some parts. We appreciate the opportunity and would gladly serve you in the future.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Repair

08/04/2018

Macedonia, OH

Review:

Service personnel were very knowledgeable and professional

Steven Neal

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Install

07/16/2018

Peninsula, OH

Review:

Quick, efficient service and good advice on future maintenance.

Scott

Service Provided:

Garage Door Opener Install

Product:

Remotes / Keypad

Garage Door Opener Repair

06/28/2018

Twinsburg, OH

Review:

Always professional and treats my wife and I as family and they do excellent work.....

Bernard King

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Install Garage Doors

06/19/2018

Richfield, OH

Review:

Salesman was very good about his product

Richard Pietrzyk

Service Provided:

Install Garage Doors

Product:

Garage Doors

Broken Garage Door Spring Repair

05/25/2018

Macedonia, OH

Review:

I was very satisfied with the service I received from Precision door. The service gentleman was very professional as well as knowledgable. He showed at the time promised and completed the job in a timely manner. What more can one ask fior?

Deanne Mercer


Response:

Deanne Mercer, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

05/21/2018

Macedonia, OH

Review:

Nice job getting my door to run smoothly again. The high ratings and professional technicians sold me.

Lawrence Woods


Response:

Lawrence Woods, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Repair

05/15/2018

Northfield, OH

Review:

Tyler was great - serviced and updated the 3 garage doors...called when he was on his way - super service. Thank you.

Kathy Alexander


Response:

Kathy Alexander, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Tyler and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

04/17/2018

Macedonia, OH

Review:

i was very happy with the great service that i got with the fixing of my garage door it was a sunday and he was at my house within two hours of my call and fixed the door in about 45 minutes the service man was great i will use this company again

Dennis Kolar


Response:

Dennis Kolar, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

03/13/2018

Hudson, OH

Review:

Very professional service for a new keypad install.

P OConnell


Response:

P OConnell, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience. 

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Garage Door Repair

03/09/2018

Twinsburg, OH

Review:

Justin was personable and helpful and kindly accomplished what I needed.

Greg Hinkle


Response:

Greg Hinkle, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Justin.   

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Opener Repair

02/26/2018

Northfield, OH

Review:

Appreciated the evening service. Technician was knowledgeable as well as personable. Turns out it was just some bolts that needed replacing and tightening. Didn't even get charged the full $65!

Vickiy Smith


Response:

Vickiy Smith, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one. 

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Repair

02/13/2018

Macedonia, OH

Review:

The technician (Nick) was fantastic. He arrived on time, told me exactly what needed to be done. He quoted me a price that I was happy with & he got my door fixed in less time than I thought. Great job & he even got along with my dog. I would recommend Precision to every one that would have a problem.

Lydia Stevenson


Response:

Lydia Stevenson, thank you for the review, and we appreciate the recommendation!

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Broken Garage Door Spring Repair

02/08/2018

Hudson, OH

Review:

Just had a Great experience in garage door repair with Aurelio in charge! Extremely quick appt. (within hours of my call!), Aurelio arrived early & made very quick work of diagnosis & replacement of our garage door springs! Awesome service! Very thorough in his explanations & advice. Will definitely call Precision again! Thank you!

Debra Petersilge


Response:

Debra Petersilge, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

01/24/2018

Twinsburg, OH

Review:

Spring broke. Justin showed up and fixed right away. Works perfect!!

Allison Allen


Response:

Allison Allen, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Install Garage Doors

01/21/2018

Hudson, OH

Review:

Installer was consummately professional. He did an outstanding job installing a complete garage door system to replace a 40-year old original system. The equipment itself works flawlessly. I couldn't be happier, and strongly recommend Precision Garage Door to future potential customers.

Richard & carol Shoop


Response:

Richard & Carol Shoop, thank you for the review, and we appreciate the recommendation!

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Opener Repair

01/07/2018

Twinsburg, OH

Review:

The Technician, Aurelio Santucci did a great job in fixing our door opener. He was prompt and courteous. I will use Precision again based on this experience.

Francesca & anthony Siracusa


Response:

Francesca & Anthony Siracusa, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Aurelio and his work.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Opener Install

12/29/2017

Peninsula, OH

Review:

Luca provided Great Service installing our 3 new garage door openers. Your company was extremely professional from my first call to the finished product. Great Job!!!!

George Hohman


Response:

George Hohman, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

12/03/2017

Hudson, OH

Review:

Showed up on time; diagnosed problem quickly; gave me several repair options; very knowledgeable, professional and courteous.

Lynn Donnan


Response:

Lynn Donnan, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Install Garage Doors

11/19/2017

Twinsburg, OH

Review:

Installer was on time,very efficient,very personable, took time to explain all we need to know about maintenance of the new door.I give 5 stars in all phases of the experience. your people are obviously very well trained. also,kudos to your man,Paul, who,paid the original visit and explained clearly why we needed the new door and quoted the price.

Sam Wyman


Response:

Sam Wyman, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Paul.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Our Average Rating

With 54100 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

View All USA Locations

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Medina Area (330) 470-8905 143 Reviews
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Stow Area (330) 552-7500 31 Reviews
Tallmadge (330) 510-3200 15 Reviews
West Akron (330) 305-2999 10 Reviews

Precision Door Service of Akron

For this location's local site visit:

This location is owned and operated by:
Dan Desantis

Precision Door Service of Akron

1197 George Washington Blvd
Akron OH, 44312
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