Precision Garage Door Service Of Wilkes-Barre

If I could give a ten star review I would. Firstly, Precision sold us and installed our new garage door. The amount of time the installers took to make sure every detail was right blew my mind. They had a ton of work to do to install new rails and the quality of that effort was A+. What we didn’t realize (because the door was operational after install) was that our 1/2hp door opener motor was not the right amount of hp needed to lift the door. So shortly after install the opener was giving us issues. Let’s just say our DIY efforts to install new opener were unsuccessful and we called Precision to come out to fix our install. Chris was able to offer an appointment for the same week. He called to alert me that he was on his way (and also offered to pick up anything I might need at the gas station he was calling me from!) and arrived well within the anticipated window he scheduled. Upon arrival he listened to me as I explained the situation and got to work sussing out root cause. In short order he identified issue and offered me two solutions and two ways to approach the problem from a billing perspective. He fixed the problem and then went above and beyond when he also programmed the Homelink in both cars, installed an exterior access pad, redid the wiring for the opener and sensors, and helped me set up the garage door in the manufacturer’s gap. He was friendly, professional, efficient, and knowledgeable. We would recommend Precision to anyone who asks and will be sure to call them anytime we need help with our door or opener. They have more than earned our trust and business!

Very helpful, quick, professional. Highly recommend Precision Door

Jonathan and Chris were fantastic. Explained everything that was wrong and the steps they were taking to fix the problem. Also explained what else I could use to avoid future problems! Highly recommend Precision Door Service!

Jacob is a great asset to your Company--he informed me as to problem and proceeded to fix it. He has a delightful personality. Will not hesitate to use Precision Garage Door Service again!!

We couldn’t be more pleased with the exceptional customer service we received from the entire Precision Garage Door team! Our old door broke during the coldest part of the winter and a tech was out the next day to evaluate situation. After discussing EVERY option we decided on a new door that could be installed the next week. The communication was great, the installation team of Greg and Javier were on time, professional, polite and friendly. They installed the new door and got all the tech aspects set up in a very reasonable timeframe. These guys know what they’re doing! We would recommend Precision to anyone looking for repairs or replacement. Thank you also to Jacob for taking the time to explain all our options and going above and beyond to get us a solution as soon as possible. This is what customer service should be!!