Recent Reviews

Overhead door rep reset all in 15 mins… was no mechanical issues.

Your technician Matthew did not impress me at all. When he came in first thing he starts doing is measuring the garage door looking at all the rollers and other parts associated with the door and taking all kinds of pictures of everything on the door. I told him I had no issues with the door and hardware itself, my problem was with the garage door opener itself, the travel along the screwdrive was only about 8 inches and then it would reverse itself and stop. He looked reluctant to work on the garage door opener itself. He had to run to the truck to call someone at the office for advice with the opener. He said he's not familiar with Craftsman door openers. He ended up calling the lift Master technical support and told them of the problem I was having and they couldn't seem to be of any help either. I told him that I had changed the rpm sensor on the unit but that did not fix the problem, which was recommended in the troubleshooting guide. I thought he would have had replacement parts on his truck but he said that they don't carry parts for garage door openers on trucks that they have to order parts. It appeared to me that all he was trying to do was sell me a new garage door and that I was not interested, nor did I need a new door. It appeared to me he didn't have a clue as to how to repair garage door openers. So after he wrote me a bill for a service call he sat in his truck in front of my house for at least 1/2 hour then came to the door and asked if he could borrow my hose to put water in his truck because it was running hot, which was not a problem for me because I don't mind helping people who are in need of it.

I would not recommend this company. They quoted me one price over the phone, but when they came to my home, they quoted me a much higher price. They are very misleading. Manager Trevor was not helpful at all with the situation.

There is no negative star, so I am unable to select one.

For the record, I would like to express my profound dissatisfaction with today’s service call. There was nothing done to test/confirm root cause for my garage door not working. Technician simply repeated what I told him (that I thought it was most likely a main circuit board issue) then proceeded to quote installation of new system. Basic LiftMaster system quoted at over $1K installed retails for less than $250. While I fully expect to pay more to have a professional do the installation for me, $1K is simply outrageous. I feel $500 installed would be more than fair. But not $1K+. I feel abused for paying $100+ service fee for a 15min visit from a technician that did not add any value other than presenting an abusive quote for system replacement. Call me is you care. Ready to express my disappointment with Precision Door to friends, family and via social media. JR Lorenzetti 919-645-7878

Bought a $75 garage door opener button. It didn't work well. Called Precision. They said they stand behind their work. I told them it will not go down when light is on. Service guys had to call boss to determine that the light bulb interfered with opener frequency. They replaced bulb and charged me $67.00 !!! Sad I have to pay for you to learn about what you sell. Sad you couldn't tell me on phone to change bulb!! Anyone want a light bulb changed, I'll do it for $50. 414-258-0246

Sensors not working. Quote $379 to fix. Would take 5 minutes if he has parts. Asked for how much are parts and labor? Said did not know company just gives a price. Looked up parts for the specific model. $15.97 to $32.97. He could not answer why they want $379 for a simple fix. I said no way for 5-10 minutes work. They Charged $49.95 to tell me what I told them was wrong. 5 minute discussion. I purchased the garage door opener from them previously. Suggest you go somewhere else for service. Poor actions on their part.

Was told when i set up appt that individual oanels could be replaced. Waited a week for appt and when tech got here he said they couldnt replace coplay panels as they dont make them. In future recommend person taking appt ask question on phone so everyones time is not wasted

This firm stated that it would cost $1174 to swap out the torsion bar spring for a traditional garage door spring. After I balked at the unbelievable high price “Jeramy” said he’d call his manager to see if they could offer a discount. He came back with an adjusted price of $999!! Still too high in my thinking. Told Jeramy I’d seek a second quote and sent him on his way. I just had OS Garage Door Solutions fix the same door with the same fix that Precision was offering……for a grand total of $300!!!!!!. I sit on the HOA board of my 210 home Johns Creek subdivision. Our monthly meeting minutes are circulated to our residents. At our next meeting I will be mentioning the rip off price that Precision was trying to charge! I’ll also be leaving a similar negative message about Precision on NextDoor. Stay as far away from Precision as possible! I also checked at Lowe’s and for the price Precision was going to charge to replace a spring I could have put an entirely new garage door (with a new torsion spring system that had a ten year warranty) for $22 more than Precision wanted for a simple repair!!

Mechanics were very responsive . Called a number of times before they arrived to let me know where they were and when they would arrive onsite to repair I had called to have torsion spring replaced which had broken in 2. Cost of springs are under 100 dollars and 2 pulleys at either end should cost 25.00 .. Techs did an assume job which took no more than an hr. Was charged 179.00 from the start just to arrive with a total bill of 665.00 which seems excessive for parts that are under 100.00. Would not use again

Waited three weeks had to call them on updates on my garage door. When I called they told me the door was on the truck. Which that was 6/11 asked when can be put in asap, she told me they would have to unload it from the truck they would look it over to make sure the door is not damaged and all the parts are there with the door. She would give me a call back Wednesday and it could be install it on Friday 15 didn’t get a call. Again had to call them on Monday 17th to find out about my garage door. Lady told me it on the truck and it would get delivered to them tomorrow. This company sucks at communication. I would never recommend them to my friends or family. I’m ready to do with someone else.

I must say that the tech that came out was not only rude, he spent all of 5 minutes here telling me the garage door that I just paid $4400 4 months ago is working fine. Obviously if I called customer service to come out it’s not fine. It has been screeching and super loud since the install. The tech told me to lubricate and went on his merry way. I’d give this company an “F” for customer satisfaction.

When I called Precision and spoke with Dana to make the appointment I expected to pay what the advertised price said it was going to cost. When Justyn arrived there were added fees and the estimate ended up being over twice the advertised price. I immediately felt tricked and complained and Justyn brought the price lower but there was still an added fee. The price advertised is NOT the price you pay. Please ask questions.

I will never do business with your company again you guys are a rip off and you charge way too much you take advantage of people that's my personal opinion

Carlos was rude and obnoxious. Carlos advised me to call the last company that was out before. Carlos refused to replace the opener and slammed my door. Claimed the door was not closing easy and quoted me additional unexpected fees. was hurt being a disable Veteran and a senior citizen. I expected better services I feel Carlos customer service skills need lots of help.

Rapid response was great. Upsell was not. needed 1 spring quoted $300 per spring (yes you do need to replace both even if only one is broken) and then magically was told that my motor no longer worked and needed to be replaced to the tune of anywhere from $1500-$2000. also noted some bearing issues.got a second opinion got the two springs replaced for $280. The motor works just fine and the bearings just needed an adjusted. Got a second opinion got the two springs replaced for $280. The motor works just fine and the bearings just needed a side plate adjusted. the upsell was so significant that I believe it equates to a rip off.

Scheduled an inspection for the garage door not closing properly, guy came in second time (after no show on the first appointment) he checked the garage and gave recommendations for upgrades. He did not find any issues and still charged $85. When asked him to program my Car with garage he was asking additional $25 which does not make sense. Very poor service would not recommend to anyone. Be very sure before calling them

Poor service. Money making business.

I chose Precision for a new garage door because I thought they would back the products they sold. Not True! My garage door was under a 15 year paint warranty. I had the door installed six years ago; however, the door's paint is now fading in areas and the door is rusting. I was also told it was a hurricane door. Believing that Precision would guarantee the door, I contacted them, but I was told that the warranty was held by a company called Ammar, and that it would be difficult to have Ammar repair the door. I contacted Ammar and was told that the door's rust would have to cause holes before they were going to do anything. I then contacted Precision again, and again I was told they just install the doors; they are not responsible for defects. The hurricane door??? Two inspections says it is not! I requested Precision to send me a letter stating they put in a hurricane proof door, and they agreed. There has been NO letter to support what I paid for. Precision's story has changed now that I need them to follow through on what I was originally told by them when they were selling me the door.

The guy that came to install my Garage Door trim molding didn’t seem knowledgeable at all. I had to explain to him basic installation steps. His customer service was horrible. The guy that installed my motor a couple of weeks ago did an amazing job and was very knowledgeable. To bad I couldn’t get the original guy back.

Spent about $230 and it still does not work three days later. Called back to speak to supervisor and was told a supervisor was not available but would “call back sometime today.” Service was a complete waste of money.

The worse service I have ever received! The person I talked to on phone DID NOT work for company OR did not understand my issue. The repair guy came out. In less than 2 minutes said he could not repair the opener and could install a new one for an unbelievable $649.00!!!!!!! WHAT ARE YOU SMOKING! I then had to pay him $69.95 for absolutely nothing. If the women on the phone would have been honest with me, I could have saved $69.95. I went to Menards, bought a name brand opener AND installed it in LESS than 2 hours! I would have paid up to $300.00 BUT $649.00???!!!!! NO F#*KIN WAY! I will be reporting this to the BBB!

I had one spring break on one of my garage doors which needed to be fixed. I told the representative (Chris) that I was moving in less than a week and was just interested in getting the spring replaced and the door operating. Chris told me that he couldn't just fix the one spring but had to do an inspection and then he would give me a quote to fix the door "the right way". He did his inspection and then after about 20 minutes provided me with two quotes, one for over $900 and the other for over $1200. Chris suggested that if I just wanted the spring fixed I should get a handyman! I called you because over the last twenty years I have used you for repairs. It cost me $80 to have you come out and accomplish nothing but try to make a lot of money off of me. I was able to buy a new spring at Home Depot and my neighbor installed it for me in less than an hour and the door is working fine, which is what I needed! I got two new springs at Home Depot for a little over $20. This experience now has me questioning how much I was overcharged in the past. I will never use your company nor recommend you again!!

Very bad experience. Didn’t attempt to fix anything and only talking about replacing about replacing about opener and four other parts which are barely 2 years old. Told to fasten one screw and he replied that he needs one hour labour. Very rude and unprofessional. I will never go with this company again.

very expensive. He replaced a spring and rollers in less than an hour and charged $1080. The only good thing is respond 2 hours after I called.

I wish I had read the reviews before scheduling an appointment. Find someone who will give you a free estimate! This place seems like a scam built on overcharging people on purpose to get the $130 service fee "just for coming out" as many times as possible. Here is my whole experience. I had to replace a snapped cable. I was quoted $700 for the replacement of the cable and spring, which far exceeds the normal range of $200-$500. I was also quoted $1,100 for the conversion to a torsion rod system, again far exceeding the normal range of $400-$800. I felt trapped in accepting overpayment since I'd have to pay them the $130 for coming out even if I told them to go away because their quote was ridiculously high. The itemized receipt you receive is a joke. Learn from my mistake: only deal with garage repair places that will give you free estimates. That aside, the technician did an excellent, quick, and efficient job. They were obviously very knowledgeable about garage doors. They were here for ~2 hours, and I had to pay $2308 to convert two doors to a torsion rod system. If you're looking to do a similar project, find someone who will do it for $1600 or less.

The techs were friendly and accommodating, although they showed up over 3 hours late. The tech who sold me the solution, Dmitri, charged me nearly $1000. After waiting nearly 2 weeks to hear back, I called into the office to find out no one did anything. I then paid, in full, over the phone, to get the job scheduled. Then, while fixing my door, they discovered another issue and the fix is an additional $1500. This is straight up crooked. I've been without a garage for almost a month now and after spending $1000, I still do not have a garage to use. I feel as though this was a bait and switch. Dmitri also promised to tune up my 2nd garage as part of the plan. It doesn't appear it was even touched. I am extremely unhappy and need someone to call me and find a fix for this.

I am so very disappointed with Precision. Why? Because when I scheduled my home visit I provided that what needed repair was my Sears Craftsman1/2 H.P. and when the repair tec arrived he said that Precision did not do repairs and he suggested that I replace it with a company model. Again, why schedule a visit for a garage door opener that Precision has no parts for. What a scam! I had to pay for a visit for something that Precision could not repair and was very willing to replace with a Precision stock item. NO SERVICE WAS DONE I did the repair by only replacing the missing chain link. If you are wondering why waited this long to reply it was because if my experience with Precision was so very bad what would Precision Customer Service do. What a scam. NO REPAIR SERVICE WAS DONE. Please take me off your mailing list and I will tell others not to do business with Precision. NO REPAIR SERVICE WAS DONE. Isaac K. Capuchino

Very disappointing. The service representative did little to troubleshoot my garage door opener problem. In fact he went on to tell me the opener was shot and that I needed to go up from a 1/2 horsepower to a 3/4 horsepower motor (hogwash). He went on to say the garage door needed to be replaced. I didn’t take the bait. I called another garage door company. Their service rep took one look at my door and knew exactly what was wrong. He had the opener running properly in one minute. I’ll never dial up Precision Door again. The rep tried to totally rip me off at the tune of $5,000.

The most dishonest and misleading company i have ever delt with. Will not stand behind there product and workmanship.

More expensive than other companies.

Awful service. Seemed to be nice and helpful upfront, but tried to tell me I would need a whole new opener and rails for 1800. We got a second opinion on this and the other garage door company solved the problem in less than ten minutes only costing us $75. Thankful I didn’t go with this company’s advice.

They charged me $80 to tell me that my garage door was too old for them to service. Why wouldn't they ask how old the appliance is before sending someone out? Seems like they're intentionally trying to rip people off.

I just got gouged!! They installed approximately $200 worth of springs (I checked the internet), it took 45 minutes to complete the job, and I was charged $837. That is approximately $637 in labor for a 45 minute job. This company hides their actual pricing in the cost of the springs, but do yourself a favor and shop around.

The man sent said he could not make the repair and was not very personable. Totally disgusting. Another company did a superb job with a outstanding repairman who went the extra mile for us.

Very poor experience.

I had broken rubber belt and guy told me I need to change all components in my garage(10y old) with estimate 850$. Ripp off big time. Call different company and they have no problems with replacing just a belt.

Please be aware they charge a $120 fee to diagnose your problem if you do not schedule the repair. We were not made aware of this when scheduling the appointment. $120 is excessive for a 5 minute consultation. Lesson learned here.

My experience with the technician left me feeling misled and dissatisfied. Initially, he advised against repairing a minor dent on the panel, citing changes made to the wire and roller, which they claimed were necessary. Despite the actual issue being a small dent, they quoted me around $500 for repairs or $890 for panel replacement, warning that the door wouldn't function properly without the replacement. Reluctantly, I opted for the panel replacement after considering the prices. Surprisingly, he performed a temporary fix and left. The door continues to function perfectly and is eventually replaced. after the fix, I knew that the door could have functioned without the costly replacement. To make matters worse, I sign a document agreeing not to change my mind about the repair, if change I have to pay $500 charge if I did. Feeling deceived, I realized that I hadn't seen evidence of the wire and other components they claimed to have replaced. It's disappointing to feel taken advantage of, especially by a representative of a company with a seemingly reputable rating

I purchased my garage door at Precision in 2014. I was very happy with the door and the service. In 2017 my garage door was making a lot of noise, so I called, the Precision’s technician said it needed new rollers, I said ok. After he replaced the rollers it was still making noise. He said that’s because of the weight or something. I don’t remember exactly what his answer was. Two weeks later my garage came down the spring broke. So I called someone else because the last Precision tech. misdiagnosed the problem. Now present day I called and was not happy with the price quote or the service I received, He seemed irritated probably because I was and couldn’t find my receipt and also couldn’t remember the circumstances from 7 years ago. Also any company that misspells a customers name doesn’t project a lot of confidence…My name is Shirl Collins.

I am intimidated by the quoite which the technician came up to replace the springs is over $800.00 plus other things tacked along to exceed the quote by $1,000. The original company who installed the doors quote upfront $315.00 to replace the springs which included the complete tuneup. I wish the Precision Garage door service was honest up front ane quoted reasonable price for the replacement of the springs on the garage doors. Honesty alway wins the game.

Very disappointed. Paid $170 for them to oil rollers. Original call was for them to reprogram the keypad and it couldn’t get done because they don’t work on that specific brand. Never using them or referring anyone!

I chose Precision by mistake. The technician needs serious retraining in dealing with customers. He was very uncouth and could not hide his mission of trying to wrack up as much repair as possible that he did not bother to learn why he was called. He quoted me $69.00 as service call and when I wanted to pay I found out that the surreptitiously added $2.00 to the charge, how mean and unbecoming.

Attitude and tried to price us for something we didnt need. When i got a ridiculous price and said it wont be today, i got the, " well how much were you actually expecting to pay?" That told me right there that i was being priced based on him most likely making commission and he wanted it to be worth his time. In addition to whoever he was yelling at over the phone- he made it clear that he was "wasting his time here". Disgustingly rude and unprofessional.

Yesterday, 04/07/24, Precision Garage Door, came to my residence to replace a broken torsion spring. After the tech evaluated the door, besides the torsion spring, he recommended basically all the hardware needed replacement. He advised my 7’ torsion cables really needed replacing and he stated he would cost $310.87 for two wires cables. I checked Home Depot and I can get two cables for under $20.00. He then stated he was not able to use my torsion tube shaft because he was unable to put the torsion springs on the shaft after he attempt to grind down some spots on the torsion tube. The tech asked me if I could get the torsion spring through the shaft in which I got it halfway and hit a high spot. The tech then gave me his Dewalt hand grinder to grind the shaft tub to see if I could get the torsion spring over the rest of the shaft tube. Finally, I had enough and told him I would pay for a new torsion tube shaft even though it was priced at $232.17 which I could get at Home Depot for less than $25.00 as I wanted the tech to finish up and get out my garage. So, as the tech installs the spring over the new torsion tube, he stripped out one the bolts on the left side upper hardware and now has to cut the pipe for the install. You would expect the cut to be 90 degrees but it was a complete hack job. This is a complete joke. I called the dispatch at PGD to see If I could speak with the manager of the tech and was advised someone would call me back. Needless to say, no manager called me back as of this review. The tech did take the price of the torsion tube shaft off the bill but the price of the shaft to begin with was a joke. PGD is overpriced and looking for commission sales. I would not recommend this company.

1. I requested a quote and I still don't have one printed or on my email. 2. Prices vendor show me on his pad are several times the going rate. Ace hardware actual springs double set market for $50-100. An hour work from my PhD doctor is somewhere between $100-300. Not sure how you charge $800 for spring replacement. Total bill was $2500 with rollers. Unbelievable. I bought two new doors for a house I sold recently for $3500 Still waiting for that quote.

Don't use this company. I called for estimate from Tanner at Precision Garage Door, gave him the info twice:standard two door garage with one broken spring. Tanner told me TWICE that they would be replacing BOTH springs on that door for $339. I said let's do it. Recieved a text right away of who was coming to do the work and a follow up call that the technician would be tgere sooner than later"Great"! Technician Collin does the bait and switch...told me I was Quoted for a single car garage, not a two car garage. I said "nope, I clarified with who I spoke to during the initial call: 2 car garage, two springs $339" I didn't even ask what the new price was. Just told him to leave. Then Collin tells me tgere is a service call fee for him showing up! I said " nope" have a nice day to which he said the office will be calling to settle up. I told him that I would welcome that so we could have a conversation about the company's business practices. Funny thing, no follow up call.

The person your company sent was NOT courteous nor professional!

Your repair rep quoted us with $975.00 to fix our garage door. He replaces the spring although we had install a brand new spring. He started aligning the rails but he can’t align one of the rails. At about 4:50pm something he quit and demanded the full amount that was quoted. We told him that the contract was not done. He insisted that we have to pay the entire amount even though the job was not done. To avoid any confrontation we wrote a check for the entire amount. The name of the repairman was Nathaniel. Please look into our case because the garage door was not done. Your company’s reputation will be on jopardy without fixing the situation. You can call me or send me an email

John was great ,but his quote was $700 higher than the next quote that I got.

Their tech adjusted the opening height of the door and didn’t tell me. I scraped the top of my truck when I traveled underneath it on the door. They have lied to the BBB and called me a liar. They won’t reply to the BBB any more. I don’t understand why they don’t just turn it into their insurance and make things right. Next step another BBB and Nebraska Attorney General office they gave me the link to progress this. Don’t trust them

The workman who came out was very pleasant. The news he gave was very disheartening. I felt cheated by precision who installed this door for me about two years ago or less than two years ago, and the motor is broken or whatever and this was supposed to be an upgrade from what I previously had . I spent almost $1000 to get this door installation two years ago you now quoted me 500 and something dollars to repair part of it. That is unacceptable. Why would you sell somebody something that is gonna go bad and not try to cover part of the costs to correct. the last door I had I had it for 15 years. I’m very disappointed. I’ll never do business with you again. Anybody asked me? I’ll tell them never do business with precision. If you do this is what you can expect , thank you for the opportunity to share my satisfaction .

Completely ripped us off! The technician came and looked at our garage door in January and sold us "special springs" that cost us over $1200 and said we had a warranty on them, however, a month later our garage door stopped working AGAIN and the new technician that came stated we had NO warranty and that the repair wasn't guaranteed or covered and we would have pay ANOTHER $700 for ONE HOUR OF LABOR as that was their cheaper of THREE options!!! SCAM ARTISTS!! I called another company, and they quoted me $125 for the repair!!!!!!!!!!!!!!

Had a tech come out to provide an estimate for damage caused by a tornado. He told me the estimate was going to cost $50, which would be deducted from the cost of the work if I moved forward. I apologized for wasting his time, but I was not going to pay for an estimate considering I had multiple companies that would be providing quotes. It was at that time the gentleman hung up on me.

I have done business with Precision door for many years. Starting in San Diego, then Charlotte, and now in Florida. I have always felt "comfortable " with the technicians. NOT TODAY THOUGH. I was told the "brains" of my unit would not receive remote signals. His "solution" was to charge me $931.00, and get a new unit. No attempt was made to see if a reburshed part was available. He has been with the company for only one year, and I felt that he was trying to build the invoice up. So much for Precision door of Florida. Next time I will get another company. Too bad.

All that is as done was to look at the door and find things for me to spend money on. I wanted the door serviced which did not happen. From your drop downs below you did not do any of these. There is no choice for what was done. What I wanted done repair or to service a loud door, which is what is on your TV ad.

I'm very satisfied with the quality of work the technician performed, he was very knowledgeable and explained to me the details of the repairs, he did an excellent job. Thanks Melvin Brown

Quoted price on phone for system installation and installer quoted different price. Went with Overhead Door very professional!

It took me couple months to write this review because I wanted to see if they would take some $$ off my bill. The reason why they got 1 star is because it took 4-5 months to get my garage door installed. The salesperson game out early August. In October Percision came out to install it. The reason why is because they forgot about me and our order got lost. I had to call the company asking about what’s going on. Because of that I asked the installer manager that I need to be compensated and said will do. When they came out to install our 2 doors it was missing the window part of the door. When I called they knew it was missing and never bothered me to tell me. I also said that I need to be completely and of course they said okay will do. It took to the middle of December to finally get my windows on my garage door to be installed. So it took 4 months to finally have my door installed but the company never communicated with me and they lied to me about being compensated. Don’t get me wrong the salesperson and installers were super nice and friendly but the service from the company was terrible. That’s why I gave them 1 star. I hope you have a better treatment and experience with them.

Our experience in a nutshell: GOOD: They came out quickly. Jake was very nice. BAD: Existing springs were 25”. They were replaced with 37” springs (costing $125.00 MORE for each). We did not request the longer length. We just needed the broken spring replaced, and opted to have the second one done at the same time. UGLY: Customer service is non-existent. Would not acknowledge they made an error in installing the wrong size springs. Would not work with us to rectify the problem. Extremely disappointed. Obviously not a reputable company. Considering contacting the BBB so PGD will hopefully improve their business practices. And yes, I do NOT expect this review will be made public.

Ordered door in May—-took over two months to arrive….neighbors ordered same door, got two different doors. HOA now wants my door changed to match their two doors…company is not accepting any of their errors. Interesting phone conversations without admitting fault of company…

Yesterday, I encountered an issue with my garage door and identified that the spring needed replacement. Spotting a sticker on my garage door with this company's phone number, I decided to reach out. Upon inquiry about the cost of spring replacement, I was informed it would range between $100 to $400, prompting me to schedule a service for the following day. The service window provided was from 8:30 am to 12 pm. However, the lack of communication led to us having to call twice just to confirm their arrival. At noon, we received a call stating they would arrive in 20 minutes. As a result, my wife wasted approximately four hours waiting with no updates. When the technician finally arrived, he presented us with options ranging from $800.00, significantly higher than the initially quoted range. We expressed our dissatisfaction and disbelief, as we were assured a price between $100 to $400. The technician then offered a lower price of $400, but it still exceeded the original quote. Feeling trapped due to my wife being locked in the garage, we reluctantly agreed to proceed with the repair. However, the poor communication and the attempt to justify the significant price difference left us deeply dissatisfied. We expected transparency and honesty in pricing, not arbitrary changes and inflated costs. Consequently, we will not be returning as customers and cannot in good conscience recommend this service to others.

We called for a repair to a broken spring. The technician said he recommended a new door, while the motor unit still works fine, nothing wrong. Out of inconvenience our tenant, we decided to get a quote for the single door garage, the quote was on the high end, but again, we had a tenant and didn’t want multiple companies to quote, we finally settle for a new door and motor. The installation would take place in two weeks due to scheduling delay, they had the supply. The installation day went okay, however; the garage door didn’t have a handle to match all other doors in our association and the installer said he had to return another day to complete the handle and fix a feature (vacation mode) on the remote unit as it wasn’t working properly. We paid the work order in full on the day of installation. We then schedule for February 1,2024 as a day for them to put on the handle and fix anything else that didn’t work the first time. Precision invoice ADDITIONAL $108 for the handle! This invoice came after a total payment of full parts and labor for like/same garage door style as the HOA. I’ve email and asked to confirm PRIOR to them coming on February 1,2024 that the handle should be included in the total cost paid already. They send a technician out and again, I confirm prior to him doing that work that we already paid in full, which he confirmed and remembered processing payment in full! I’m frustrated with this company because they didn’t keep their word. I’m looking into calling BBB to report this incident.

I would like to start by saying Jeremy was fantastic in his abilities to complete the job. His workmanship is flawless. What I dislike is the price gouging that took place. Now I admit I authorized the work to be done and saw the bottom line before the work started. I was in a bind and needed to get it fixed as soon as possible. However, once I received my invoice I was shocked after I did some comparison pricing. Please see below: 1. Green .225 x 29" - 1-3/4 ID Spring - average to high cost online $191 per spring - Precision cost $483 per spring! 2. Spring Pad Install - this is just a piece of 2x6 board screwed to the wall - Precision cost $150 3. Flanged Ball Bearing - online $7-$30 - Precision Cost $153 4. 16' 10" Galvanized Shaft online ~$50 - Precision cost $255 5. 7 foot (set) Torsion Cable online $20 - Precision cost $255 6. PDS 10' Res Cable Drum - online highest I found was $70 - Precision cost was $201 each 7. Operator Reinforcement Bracket 21" online $21 - Precision cost $263 8. Center plate (no bearing) online $3 - $15 - Precision cost $150 I know companies have markup and need to make money but damn, this is highway robbery! I will not ever call on them again nor recommend them to anyone! You can decide for yourself!

The younger gentleman that showed up at my house was rude. His demeanor and attitude was a total turnoff, even if what he was saying was 100% true. I will be using a different company for this issue, and any other future issues.

This was a horrible, stressful, time consuming, disillusioning experience. This was a situation where the original problem of a noisy garage door opener was made worse by the work done by this company. I was charged $1315 for work done that I would not have them do, except for the fact that I was assured, it would fix the problem. It did not. I called Precision to look at, and hopefully fix a garage door that was making a loud popping/grinding noise as it was going downward. On 1/11/24 their “Senior Tech” arrived, and while I attempted to physically demonstrate the problem, he was insistent that I don’t. My wife was present and found this as odd as I. This person was very assertive and stated absolutely that that replacement of the spring and pulley system would definitely fix the problem. Stressing his experience and expertise I deferred. He prepared a quote that amounted to $1315 that involved replacing the rollers and spring set up. With his assurance this is the problem and the work would fix it, I gave the go ahead. I had to go to work as he got started and put faith that the experienced Tech would deliver on his assurances. That evening, I talked to my wife to see how it went. She said that she saw a significant gap under the garage door. The next day I saw the sunlight through the gap with snow blown inside. I also noticed that the loud popping/grinding problem was as bad as ever. I called the company to complain and they scheduled a Sunday appointment with the same Tech to address the new problem. When the Tech arrive, he did not seem happy at all. This time I set it up to make him listen to the noise and observe the new gap. He was really annoyed by this and became argumentative. The exchange was tense and seemed like it was getting out of control. With the slamming and arguing I told him he needed to go. I then went to the website to send a complaint. The following day 1/15/2024 Sam (local General Manager) left a message asking me to call. We had a 30 min discussion that ended by him suggesting sending someone to fix the gap, noise, and check for damage. I soon got a call from the Operations Manager, Kevin, from Wisconsin. I noticed Kevin responds to negative reviews on line and seemed concerned. He also wanted to send top guys to address/fix the issues and then, call him back late that week to discuss what remedy I had in mind, or something to that affect. The following day, Tyler, Lead Technician and Sam arrive. I had the door open, to make sure they listened. Tyler immediately said that the motor gears were worn. I finally got in touch with Kevin to make a more than fair proposal. Considering I paid $1315 for a job that was not fixed (I would not have had the wheels or springs done, they were operational), and what would have fixed the problem was a new $220 opener, that they replace the opener, put the seals on the door bottoms and we’ll be good. Kevin agreed to my solution that I have a new opener installed and seals added to the bottom of the doors. On 1/29/2024, 18 days later, Tyler and Sam arrived and installed a motor and seals. Things seemed fine, but after a few hours, it occurred to me that I didn’t get a user manual and warranty paperwork on the opener. I thought I better check closer. As it turned out, the manufacture date on the opener was 4/28/2021, almost 3 years old! This could be a used, reconditioned, returned, loaner, anything but new. These things cost a couple hundred dollars and they have $1315 of my money only to try to sneak in an old opener? I put one more call to Kevin, a very hard guy to reach. Where I was beginning to have faith that there are some business’ that are “Old School” and do right by the customer, Precision has brought me back to Earth. On 1/30 I get a threatening intimidating email saying I'm in bad faith that he is now going to bill me for the opener work. Pursue it if not paid. The $1315 you have isn't enough? This has been one of the worst, most exhausting, stressful home repair experiences I have had in my 27 years of home ownership.

This was the worst experience I have ever had with a professional service! In November I had a hung garage door and chose to go with Precision Overhead Door of Kansas City since it is name you can trust. I do not trust them. After reading the reviews it is clear that I am not alone on the amount of up-charging they do. I was given a quote for over $1500 to fix it long term. I was able to get the bare minimum down to about $475. Money was really tight for us and that was all we could afford. Then when they came to do the work, they tacked on another $150 because it was harder than he thought, so I had to borrow money from my kids Christmas fund. Then after he left, I tried to open and close the garage door at which point it fell of track again. I called to have them come out only for them to tell me that I needed 2 new springs for $575. I told them again that I could not afford it and they gave me a discount for $465 to replace the springs. I said that I would save the money to do the repair. Finally at the end of January I had enough money saved to do the repair. When they came out, they said that the price had gone back up to $575 after trying to get my wife to sign a waiver to do it for $800. I called and spoke with Alex, who was nice when he wanted to be nice but overall was very condescending every time, we had an interaction with him. He made us feel stupid and talked down to us. He explained that was a 1-time discount and they would not honor it. I hung up the phone and immediately called the office. I spoke with Bo, the supervisor over the garage door installation, who was so rude to me on the phone. After I didn't get anywhere with him, I asked for his manager, I cannot recall his name, who was the rudest manager I have ever spoken with. He was the director of operations. He told me that every time I Google Precision it costs them $100 and that I am costing them money. He reluctantly gave me the original quoted price of $465 on the condition that I leave a 5-Star Review. The work was completed but I will not let a company bribe me for a dishonest 5-star review. Instead, I will be honest and warn others. I will NEVER use this company again and will spread the word to everyone I know to avoid a company that is not one that I can TRUST.

Technician came out and looked at the garage opener and tried opening and closing and said that opener cannot be fix as it may be out dated. The unit still works its just opening too far up and closing too far down. The technician said I would need to purchase new openers and two options were given which were very very expensive and decided not to move forward. End up paying for the service call. Not a great experience.

Hi, I am surprised that I was asked to write a review because the work is still ongoing, although I have paid in full. Looking forward to experienced personnel to finish the job to completion.

My husband and I are very disappointed in our most recent experience with Precision. Our garage door is broken. Broken beyond repair. It is a Precision door that was installed in 2021. Thankfully, our door did not malfunction and fall on either of our vehicles or our children. When we reached out to Precision, we were given an appointment that was later delayed due to the weather in Memphis (snow). However, during that wait time, we were able to get estimates from two other garage door companies. Both companies' technicians noted the difference in the appearance (wear and tear) of the garage door and the spring components. The springs are obviously older than the door-which means we were given a new door and it was attached to the ancient, out of date springs that we already had. On January 22, a technician (John Pugh) came to our residence and inspected the door. We were given the option of paying $200 to have the door removed or PAYING to have a new one installed. He noted that he did not work for Precision in 2021 at the time the garage door was installed, therefore he does not know why new springs were not installed too. After he left, my husband spoke with Ben White, a manager, who gave us the same options. He informed us that during Covid ( 2021, when our door was installed) Precision was short staffed, as well as short on supplies, so the decision was made to install the door without updating the springs. Now, we are suffering from the consequences of that decision-old, outdated springs that could not support a new door. This is unacceptable and we certainly expected a different outcome once we spoke with a technician and a manager. In 2021, we contacted Precision because they were HIGHLY recommended to us, unfortunately we will not be able to pass this recommendation to others. Based on this experience, I would rate them with 0 star.

Your technician was polite but you took advantage of me by overcharging me for the service compared to what other companies would have charged. Strongly recommend potential customers shop around first.

I ordered doors on 1/16/24. I received a call that same day saying they had everything needed for my install. The installers came on 1/18/24 to put them up. I was at home the entire day. One of the installers claims they tried getting in touch with me for "2 hours", although nobody ever rang the doorbell. Since they "couldn't reach me", they put the windows were they "thought" they should go. Windows were put in the wrong place. When I said that wasn't going to be acceptable, one of the installers was extremely rude. Randy, the other installer was professional about the situation and said they would correct the problem. The windows also turned out to be the incorrect windows I ordered. So they had two other window inserts and told me the were the 2 I could choose from. What I want is the windows I ordered though. I called at 8am the day after install to inquire about getting the correct window inserts and no one from sales has returned the call. This whole process has been very frustrating.

Over price for what I compared with after. They don’t give you a price to repair till they get to your house. The young man did a good job and was ver professional. But I think they have different prices for different people as I check with someone who used them and saw what they paid. Commission maybe.

Five stars

I was told the estimate would be a 1/2 off special for $35 but when the guy came out and gave us crazy estimates double of what any other company charges and trying to charge me for things I did not ask to be done he charged me $69.95 and said only if you hire us. That is very misleading. I was not told that on the phone.

Bid was 3-4 times higher than all other bids. Was more interested in selling new and was not very knowledgeable about repair work needed. I went with Stable Door

I was not sure how much it was going to cost to replace both tension springs. Total cost ended up around $900. Cost for each spring was $400. If I had done a little research before or during installation I would have determined one could obtain tension springs for around $100-$200 max. So Precision Door’s markup is 50-75%. A reasonable charge to do the work would’ve been around $400-$500. My bad for not doing my research. Disappointed in Precision Door for ripping off its customers. For those reading this review beware of price gouging.

I wish I would go with someone different. Take your business to a better local companies who stand behind their words. Terrible customer service. Placed order in August 8th, showing on invoice lead time 4-6 weeks, after making payment they tell me the door will come in 12 weeks. After contacting them in beginning of November they told me end of November. They have been playing this game and now last day of November, and the door is not installed the call me and saying mid December. What a company i wish I will place zero stars for the kind of service. There are many garage door companies and they will be happy to take her business. Not like those big franchise companies they just want your money but all you get just promises.

I chose precision garage doors at my sons advice, he had used you in the past. Tom came on time and was very polite and professional. I had two other company’s come and give me a quote. Your price was a staggering $2000. Higher than other two quotes. Thank you for your time but no thanks

Saw Precision's ad on TV many times. So, when my garage door malfunctioned, the first thing that came to my mind was Precision. Online scheduling was a breeze. I was able to book a slot within a few hours. The tech was very courteous. To my surprise - the tech told me that the spring could not be replaced, no company could do it. I have to convert the system to a completely different system for $1500. That didn't sound right to me. I called a different company in front of him and they said they can replace the spring for $350. I declined Precision's quote and had to pay the tech $85 for his service visit for the "upsell effort". Waited a couple more hours for the other company tech to come to replace the spring and fix my garage door like a charm in no time for a fraction of what I was quoted by Precision! Precision's approach of trying to upsell me a garage door system conversion was not honest. The tech tried hard to convince me that the expensive conversion was the only solution and sell me the product that I did not need to fix the garage door.

I got locked out out of my garage door, because when precision install my garage door, they never connected the cable to disengage the door manually they did not want to take responsibility telling me that my motor was bad and they had to break the door and install a new one and they were going to charge me $850 dollars for there sloppy installation.

Asked for them to return to estimate and didn’t even get a return phone call. Mi insurance company em wanted 4/5 changes to estimate ,along with pics, and no one here cared. Lady on phone was nice . Hell my email does not even have e the estimate , just wants a review.

Hello, I was pleased with the installer Alex that performed the instalation of 4124 Genie opener and belt drive rail and access. Was polite, professional,informative and in n out in couple hours. The problem is the price was very outrageous and gouging @ $1590 !! Afterwards my research says I made a very poor decision using your company as your pricing FAR exceeds the industry. ALL exact parts installed RETAIL everywhere for $400-$450 !! You got me for over $1100+ in LABOR !! To worsen matters, the issue was a burnt out motor (per Alex) on Genie 1200 series that has a lifetime warranty. A professional Genie installer should have known this and shared with home owner, to allow options to a repair, wether Precision replaces motors are not. I will be disputing this matter of price gouging without question to seek copensation. I ask management to look at this matter first, to hopefully discover an oversight in pricing. I welcome your responce. Farrisfamily33@icloud.com Regards, Steve Farris 727-423-4433

I paid a $75 service fee for a sales pitch for a new door. My door was not repaired and I don’t think there was any interest in even attempting a repair.

When I called them I was told the quotation is free, but after the visit they asked me to pay $69. After the left and sent the invoice I saw I have been charged $71 and have not received any quotation over email . These guys seems to be a scam.

I am very disappointed with my experience dealing with your company. During web chat I described my issues and asked a quotation. You told me replace an Lyft Mastet 8160 etc will cost around 700 dollars. Then I set up an appointment. When your service man comes he told me everything was wrong to fix them and gave me an estimate of 3100 and 3700 dollars. This is absurd. Now I was still charged with 69.95 dollars. Actually I have coupon of half off the visitation. Now I paid another company to fix the problem at much less cost.

Fixed it but VERY expensive.

The gentleman showed up looked at my door and then determined that his company could not order the proper parts to fix it. This could have been determined at the outset before wasting everyone’s time. What’s strange is that after he went back to his car to determine his “course of action” he called me on the phone from my driveway. It’s almost as if he didn’t want to have to have the conversation face to face because he was trying to upsell me. I walked out to the driveway to talk to him in person.

Your technician, Jonathon, was prompt & efficient. I explained our dilemma & he completed a thorough trouble shooting. However, within 3 hrs post his departure, the malfunction occurred again. I am leaving town for several weeks & must have this remedied prior to my departure on Tues., 11/7. I rate Johnston a 5 star, but not the end result not to mention my $99 expense. HELP! asap.

Sergio was very nice and professional and honest and I thank him for that! However, when I called to make the appointment I said that I have a D & D garage door and explained what the problem was. Your company does not have the proper replacement parts. It would have been nice if the person answering the phone knew that. I just flushed $79.95 down the toilet. I am a senior citizen on a fixed income and $79.95 is a lot of $ for me. I guess your company needed that money more than I did….I feel like I have been taken advantage of and I don’t appreciate that!!!