Recent Reviews

very poor

It’s unfortunate how this business has gone from serving its customers and doing solid work to instead focusing on up-selling and trying to take advantage of people they know need to have issues taken care of in order to get back to normal. I would make the suggestion that you have a separate sales and service force. Very sad to find out what should have cost under $900 to repair was actually priced at $1600 along with the up-sell items bring the total quote to almost $5000. We have a business that relies on servicing customers and it always saddens me to see businesses with so much potential lose sight of their customers and instead worry about big ticket sales. I appreciate the quick response to my repair request but in the end it just did not make sense to spend that kind of $. Very unlikely we will call Precision in the future.

I felt over charged for 15 minutes of labor with no parts involved 220.00 dollars seems very. unfair to me !!!!!!!!!!!!!!

Price for a simple repair service was out of bounds. I had a broken cable on a garage door with torsion springs. Service tech was fine and did good work but I was charged $455 for a 10 minute fix. Charged exactly $200 for the cables which can get at homedepot (same size 1/8") or anywhere else for less than $20. I watched him take right at 10 minutes to replace the cables. $35 fuel/trip charge and another $220 labor. This was after he tried to talk me into replacing the cable drums, which was a much bigger $$ job. I repeatedly declined the new drums and he finally said the ones on there might work but no guarantee. And of course they worked fine. I had Precision Door saved as a contact # in my phone as I was happy with work they have done for me in the past (I maintain 5 rental homes) but they are now deleted off my phone.

The technician spent the majority of the time attempting to upsell me on a new opener/door. We had a chain off the opener and he priced a replacement opener/springs at $2.5k and getting a new door at $4.5k. Total rip-off!!!

No doubt the rep knows his work, however, i don't like when company charges money just to come over and check the problem and give estimate. I had minor concern if my garage door is balanced. Precision Garage Door had coupon on Groupon. I purchased the coupon but when called in to make appointment I was told the company doesn't accept the coupon. Regardless, I made the appointment. You get 4 hours appointment window and rep showed up 15 minutes before end of appointment time. He looked at the door and didn't find any issues, but suggested new parts or system replacement for $1400+-. I asked to do a tune up which cost $69. The tune up involved spraying the hinges with lubricant and nothing else. Ended paying $138 to make house call and spray the hinges with lubricant. I could have done that myself.

I apparently lost power and the door was very slow. It seems to me that the Genie app should have told me that instead of me having have a service person out to tell me.

I was happy they were able to come out within 2 hrs to fix my door but not happy about the pricing. I was quoted to take the door off, adjust the springs, put it back on track it would be $360 because of the effort & time (I believe he said an hour or 2 of time). However, 15 mins later when he put the roller in the track & attached the wire, he was done & even told me it was a lot easier than he planned. When I asked how much, the price hadn’t changed - still $360 is “the quote agreed to”. Which was true but wondering if it took twice as long & effort, would it have still been $360 because that’s what was agreed to? Doubtful. I don’t think the pricing was fair at all for what ended up needing to be done. I did agree to that quote for the work stated but shouldn’t have had to pay that when the work was much less. No parts were purchased so $325 for 15 mins labor & a $35 fuel charge seems excessive. I won’t be using their services in the future.

No they did not meet my expectations and no my problem was not fixed because my door was old was told they were not allowed to touch it because it was a single door it was only a spring that had came off and the spring was still there on the door but was off at one end.Did quote me a 1900 price for a new door.

Too much selling or up-selling, probably company policy. Watch their cost of materials - 3 times over the retail price, plus almost $200/hr labor time. The technician was friendly and professional.

Aaron was great and did a good job, however I thought the parts were overpriced, even with current inflation costs.

I was quoted a price for a replacement opener and a service cost. When the technician arrived he told me there would also be a $100 labor charge. While he was working I called the company and they then called the technician telling him not to add a separate labor charge. She told the technician the service fee covered the labor. I felt like I was being ripped off and only because I called did I not get billed an extra $100. They need to work this out.

the process of receiving a true estimate for repair service is something I will never do again.

The repair work for 1 door was very expensive. The cost was double the amount that we paid to have 2 doors installed.

Waste of time and $$. Tech in a hurry and only wanted to leave. No 27 point inspection. Will not use them or refer them.

I had a spring break about a week ago and Kyle at Precision came out to repair it. I thought the price was a little steep but I went with it anyway because the garage is my main entrance and I needed it fixed. Over the next week, 5-6 times, my garage door would reverse itself and re-open once closed. I never once had this issue prior to the repair. The gal I talked to on the phone said it would probably be a warranty issue and would let the tech know. They sent Kyle who immediately copped an attitude with me when I mentioned that the garage door only had issues after the repairs had been made. His demeanor was a complete 180 from how he had portrayed himself on the first visit. Maybe he accidentally bumped the sensors during the repair, who knows? I don’t. I just know I spent $850 on a garage door that wasn’t working properly, I think most people would have the same reasonable reaction. He did go ahead and reluctantly adjust the sensors which I did appreciate although I likely won’t know for a few days if that fixed it or not. On a side note, Jordan, who came with him this time, was awesome! He told me what to look for if it happens again and things I could try on my own to fix it. Kyle did not offer that advice. I personally wouldn’t recommend this company after this encounter, but If you choose to use them and you can request your technician, I would highly recommend Jordan.

My door makes more noise than ever before

I was quoted around $650 plus around $30 service charge plus tax on the phone for a garage door opener replacement, but when the technician showed up he said it would cost around $1200. I told him about the quote but he said my garage door needed a belt drive and the motor would cost $1200. I then insisted that I just wanted whatever I was quoted but he said that the price I was quoted did not include the track or remote. Just when I was about to send him off he said he would not charge me for the track but he still charged me for the remotes. I ended up paying close to $850. This is not honest business practice and I just can’t recommend this place to my associates, friends, and family. By the way, after he left I realized that my garage door simply just wouldn’t close (came right back up after closing half way). Luckily he was still on my driveway and I had to get him back to fix it.

You charged me 139 dollars for a 35 dollar garage door keypad. Not right at all...

In the past they’ve done a great job however this visit was different. As soon as I told the technician our power was out he immediately told me the circuit board was damaged by power surge. $350 replacement. Then charged $150 program fee when it took 5 minutes to hold the remote up to the key pad. He was there less than 30 minutes.

I just wanted my Genie garage door opener repaired. When the technician and I'm sure salesman arrived all he could tell me was that parts weren't (and they are)available and I needed a whole new garage door the opener the whole enchilada over $3300. With a little more research I was able to repair my garage door opener for $12. That was my experience just saying.

WAY OVER PRICED! The service tech was on time and the garage door is now working fine. We were charged $500 for a set of $40 springs and 15 minutes of labor.

First of all, I wasn't happy with the $75 charge to come out and look at my garage door, which is all Andrew did. He never really considered doing anything but completely replacing my entire garage door opener system. Other FREE estimates I received included recommendations to replace the springs before spending more money since the type of problem we were having is typically due to old springs. The springs were replaced and it's been working fine.

The way this garage door opener was handled by Precision from the day of installation, has been a total mess to the last service call on 2/22/23. The service warranty is on the level of your service, nothing but confusion. Life on belt, 5 years on parts & labor but I was charged $100.00. I paid $726 for a Linear with a Lift Master opener! This is not Quality. I was told from the beginning that one button openers were not sold with the Linear. (MTR1) is in the brochure. So, in conclusion this why you have two stars!!!

The service tech was more concerned about upselling me as opposed to fixing my minor problem.

They were responsive and quick to fix. However the price of the part needed (sensor) was 10 times the retail price. I felt I was overcharged by over $150. I do not recommend. See https://www.carandtruckremotes.com/safety-sensor-beam-eyes-only-41a5034.html?msclkid=e6acac6a671b1e846019cfbd662e391a

Good service, but price was twice the average.

Ordered a insulated door. Did not get it. A non insulated door was installed. Had water pipes freeze. Had to pursue getting the insulated door I originally ordered to get it. I like the doors once the one's I ordered were installed. Not sure I should say how I feel about the salesperson who instead of just taking the deposit, took it upon themselves to resale to my wife causing the confusion that got the wrong door installed. If you do business with Precision, make sure you get what you order! Like the product not sure about the sales department.

Very professional and courteous tech representative. Unfortunately your price to replace springs was over $500 the company that replaced them today. Same exact repair. No difference wr compared the details. We happen to know them as well. We will communicate this to our friend that recommended your company. Understand your service call charge and it was out intention to use you but your pricing is way out of line. Disappointed. JJ Guerra

I’m very suspicious of the work done on my garage door. I had a broken spring in a Cloplay door: currently $90 at Home Depot. I had done this repair once, and it is tricky due to the stored energy in the spring. I am also 76, so elected to have it dine for me. The service tech stated he could not just replace the spring, but had to replace the rod the spring is mounted on, the two pulleys, and 3 bearings, as well as a new spring. Total was $736! I am suspicious that this is the classic garage door repair scam. Plus the spring was $280.

I was told there was a $49.95 service call. I needed the motor adjusted to stop the door from going back up, and I needed the remotes programmed (which I could have done myself). He spent 30 minutes writing up three "proposals" and about 5 minutes with the rest. I had to pay an additional 90 bucks for an hour of labor. The tech was nice, and helpful; doing what he was trained to do I'm sure, but I feel a little victimized by the lack of up-front information about the cost.

Your service was a rip off. Operator said $59 for service Technician said $80 I was charged $105 for 5 to 10 minutes of work She aligned the sensors at the bottom of the door. Why would I do business with you in the future?

Way more expensive than our other quote. Did not come during 4 hour window provided. Didn’t ask many questions. Disappointed.

Much more expensive than I had presumed. Wish I had gotten another estimate.

The service was great, technician performing the repair was great, My only negative mark was the pricing, I have no problem paying for services rendered, however, When I called in and spoke to Taylor (who answered the phone) I was quoted between $300-$400 dollars, plus a $59.00 service call fee, I even looked up the part number and saw the cost of the spring, When the Technician quoted me over $600.00 dollars, I was blown away!!, he immediately went into downing the original installation of my whole garage door system, saying it's been replaced before due to the parts coming from HomeDepot (that's falsity, my home is 7 years old, they are the original parts from when the home was built), also saying the springs that he is replacing were to weak, etc., etc., He continued to say I should rebuild the entire system for well over $1,000 dollars!! I was quoted on the phone by Taylor that the cost of the springs were $88.00 dollars a piece, I was charged over $200.00 dollars a piece, just for the tech to give me $75.00 off "after he called his boss", in the end the tech was professional, work was performed properly, as far as over charging, definitely will not be using you company again in the future.

More stars would have been given if the Installer hadn’t been six hours late to the 8 AM appointment.

The van the technician showed up in was leaking oil which I did not notice until he left. They inspected my garage door and determined that because it did not meet their standards they could not work on it, because the rollers installed on the door were not good yet they were installed by the garage door company that installed the door less than two years ago. In order for them to fix my door I was told I would have to replace all the rollers on the door. I was stuck because the wire that attaches to the door had come off the pulley system and I needed the door fixed. I agreed to have the pulley's replaced and the price was crazy high. I found similar ones on line for half the cost. The technician then proceeded to check out my other garage doors and proceeded to tell me that the installation was substandard and for a price he could fix them all. I would not hire this company again and would not recommend them. They obviously are trying to push people to make repairs which are not needed.

Not what I expected

Excellent customer service, but very expensive experience... $836 JUST for screwed adjustment and 3 yrs. of service guaranty...!!! That was a theft and deception. Never again.

Due to a divorce I was in need of having my opener recoded and a new one given to me. I wanted to keep my spouse from entering the house unwanted as she was in possession of the only opener and I wasn't able to get it back from her. The tech was very helpful, the process from scheduling to having the new remote ready for use was so simple and easy. However, a week after the service my ex showed up and her garage door opener still worked and she gained entry into my house which was the sole reason for using your service. I now have possession of the other opener so the situation resolved itself but I didn't receive what I asked for which is of course disappointing.

There was a lack of communication and miscommunication between the phone estimate, the estimator that came to the house, and the the contract estimate by email on the price .. additionally the top panel was installed damaged with a dent. The installer was very polite friendly and accommodating. I’m not thrilled with the experience

To be truthful, your ad that I received in the envelope was what I went by. and I'm so glad I did. Sean was so helpful and did his best to get the door closed which made me feel secure knowing I don't have the door open all night. He was so pleasant to deal with. He explained everything to me and gave me choices to choose what door to buy. I feel very confident that the installation of the new door will be perfect for me.

I thought that it was very over priced. One hour of service 2 springs and rollers over $800. Not what I expected, the repair person was good and nice but could not explain the pricing and bill did not clarify it.

I am very concerned about the high cost ($684.80) compared to time spent doing the repair (35 mins.). Actually half of that 35 mins was used for inspection and preparing and discussing three estimates and one invoice. Also, I’m concerned about not getting the materials installed that I purchased. The installer (Jason) was very nice and did a quick repair. He was maybe more aggressive in trying to pressure me into buying more parts and services ($1000.00) that I didn’t need. I called Precision because I was unable to contact my garage door company and my car was unable to be removed from the garage with the door broken. I selected Precision because of their advertisement having the word “Trust”. The repair was performed on 9/21, I paid on 9/21, I received the invoice by email on 9/22, after requesting via phone. I reached out to Precision 3 days later to talk to the owner. I was told that Rick would contact me. I’ve heard nothing from from Precision as of this date.

The technician was pushy with an attitude and got the scare tactic that my garage door was going to fail if I didn't do an overhaul he suggested, all I wanted was to replace the springs!

I live in Centerton, AR. I'd like to leave a good review, but I just can't. We paid for garage door and trim replacement back in March, and we're still waiting for the job to be done six months later. We understand there have been delays & difficulties for parts, but we received no communication or updates unless we called to find out the status and remind the office we were still waiting. At first the wrong door was delivered, so we waited longer for the right door which was finally installed in August. When the correct door was installed, the technician wasn't sent with the trim to be replaced. He kindly indicated that would be installed in the next 1-2 weeks. With still no sign or word after 3 weeks, we called for an update, and a technician was sent several days later but with wrong size trim. (I'm not sure why he wasn't sent with multiple sizes.) He left indicating someone would return with the proper trim within 1-2 weeks, but that was a month ago, and we still have heard nothing. The reason I didn't give one star is because the technicians who have come have been friendly and helpful.

did not get the discounts that were said that i would get.

Eric basically said things I did not say on my receipt. I did not say the prices were ridiculously high and I did not tell him to leave. What actually happened was I said I could not afford the quotes and I thanked him for coming.

The service person was very professional. Here’s my issue in reviewing my bill breakdown. I was charged $980 for the actual Genie unit; when looking up the model # the unit cost less than $200. Was charged $250 for the belt that actually comes with the Unit itself. Only have one remote when the unit comes with two. Was charged $120ea for the left and right end bearing plates for which on online are worth less $20. At the end of the day, I received a bill for $2875 for a job that’s probably worth $1200 to $1500 when you’re including labor. I know what ur going to say, the person quoted you and you decided to proceed. But that being the case the person never gave me a breakdown of what I was actually being charged for prior to doing the job.

First appointment was no-show, . The technician wasn’t professionally trained to meet the customer on the simple basic needs as good morning. After 5 minutes checking the door he told me that the price to fix the door would be 1000.00 including all the parts and services. He told me that for 1000.00 he will let the door working. After he finished he asked for the payment but the door wasn’t working and he asked another 685.00 dollars to replace the motor. I had no choice but pay him and he come back next week to finish it. If you hire this company just make sure you that get by writing what kind repairs they will do.

The doors went in quickly and looked good. But when they ripped out the old trim, they did not even reseal the area and left it to the elements.

When I contacted your company I was given a rough estimate for repair of the cables. It amounted to around $135. Your repairman gave me a quote of $400. $100 of that was just to lower the door to the ground. That's ridiculous. I can't recommend your company due to these shady practices. I was also told that I would have to pay a $40 estimate fee if I didn't accept the bid. The technician also said your competition would charge me a $300 estimate fee if I didn't go with their bid. So no, I won't be recommending your company.

Service was fine, but I was charged $130 for one hour of labor, $103.95 for the service call, and $11.27 for a fuel charge. $245.22 total. According to my phone log, the service person's travel time an repair time was 31 minutes, plus the another $100+ for parts.

I ordered through the web site and was told a price over the phone. Since I was not home and my daughter took care of this. I was surprised to find out that the belt driven opener was not installed but a chain driven one instead. I saved some money so I accepted that. The one I had was chain driven. Yet, what I didn't like was for the money. I have no button to close the door standing @ the door in the garage. If I don't have the remote. I would have to walk upstairs to push the button and open. No key pad outside at all either. That's a rip off for the money. I'm a builder and we own and build multi-family. All our doors have a key pad. I'll stick with- overhead door-Company for the next one.

Springs broke on my garage door. As a result of going online, Precision Garage door popped up. Due to emergency needs I called, and a technician arrived rapidly. Only due to a rapid need did I allow the technician to sell me your product. I wish I had done much more research prior to signing at the bottom line. All the parts for the repair came to a little over $2000.00 including a 1-year warranty. After research, I could have obtained the same parts for about $800.00. I paid a very high price for the warranty in this case. In addition, the technician did not have 1 part and said he would come back the next business day. He did not! I called twice and threatened reporting the company to the "Better Business Bureau and then I got a rapid same day response to finish the job. The company was fast, but very expensive and poor follow-up when a part was needed that the Technician did not have in his truck.

Great answering service but Precision wanted $850 to replace a broken torsion spring on our door while Norm's Door Service charged us $225.

The tech wrote up a quote and told me it was good for 90 days. He refused to give me the paper quote and said he would email it to me. He did not email it to me. I now believe I would have to pay another $59 to get the quote I was already provided.

Had a technician come out for an estimate for fixing or replacing a garage door. He did explain what all needed to be done. Could not repair (because they don't handle that brand of door) so replacement was only option. He could not find any stickers that mentioned brand or installing company to know what brand it was (although I also had another company come out, for more than 1 estimate, and that gentleman found the stickers in plain sight). Next, he tried to sell a style of door that I didn't want, nor that fit with guidelines of the HOA. He even called the next day, pushing the same door I had said no to the day before. And last, was told that I would have to pay the full amount up front. I have been around the construction business, and also had many things done, and never in my life have I needed to pay the full amount up front. Down payment...yes. Full amount....NO!!

COST ME $615 INSTEAD OF $350 FOR A 20 MINUTE JOB. ALSO BROKE THE ADT GARAGE DOOR SENSOR!!! NOT HAPPY.

Your price to replace a circuit board was shockingly high $347 including reprogramming fee $50 and transportation fee $20- those add on charges should be included in replacing the part! In 2019 the exact repair with your main competitor cost me $140. You've got to do better than price gouging customers!

Pleased with information needed to progress with descision on the use of your services.

Nice tech. Price for repair was excessive given the work completed . No new parts! Should have been no more than $150. We may find a different vendor next time! Feel like we was robbed. No joke.

Unfortunately you guys did not meet expectations except for the fact that you came at the scheduled time. The technician was polite but seemed unprepared to give us an estimate on a new garage door. He tried to call for support and information but there was no back office support available. He seemed to be an installer and not a representative. Basically nothing was accomplished except for a price on a garage door motor which was significantly more than our other bid. You should be clear with customers that the person coming out can't do a proper estimate.

Called on a Sunday for an appointment for a broken spring. Call center said cost should be between 80-200$ which we were fine with. Technician got here and pretty much said the parts we needed were almost impossible to get bc they only supply to builders and they order in bulk and they could fix everything for $1,000.00! Yeah. Was not expecting that. We declined to have them fix it….my husband ended up finding the parts we needed from the manufacturer online that Precision said were nearly impossible for $250.00 and he fixed himself. Complete rip off.

The word precise means exact. The garage door looks nice in appearance, but I wouldn't say the bottom is exact. The rubber seal wasn't laying right and the technician did a quick fix as he put it.I have to keep shoving foam in a hole which I thought I wouldn't have to do. I wish there was a better solution. The other side doesn't have it as much and neither do other garages I've seen. The workers were nice.

Technician mislead me on what part was defective and offered to sell me a part that wasn't needed. Suggested I replace the entire door opener. LiftMaster sent me the part that the technician said was defective.

After receiving invoice I noticed I was charged more than 2 times the cost of the garage door opener that I could have bought at HD or Lowes, soured the whole experience of using Precision garage door. My fault I should have looked for another estimate. Thought they would be honest looking at other reviews. Live and learn.

We had used Precision in the past. Response was quick and technician was great. However, I was shocked at the extremely high price this company charged for replacing two springs in approximately one hour. The springs are available online for under $100 each. I was charged $663 for a one hour job of replacing two springs. I understand markups but you do the math and make your own assessment.

The door was supposed to have been painted a hunter green and it was installed white. Does not match the house. Will have to paint it the correct color

Wow!!!! Gouge much?? $749 to fix a garage door???? Your labor prices and fees are exorbitant!!! If you want a good review, you will need to knock off a minimum of $250 and credit back to our card. The guys did a good job, but the price is simply unacceptable. The only reason we used you is because we remembered having a spring replaced some time ago. Once this monetary adjustment is met, I will give a positive review. Otherwise, expect a negative post on the NextDoor app.

Quick and fast service. Installer did a great job, but I must say the prices are sky high. I was charged $814 for a LiftMaster 84501. If you look around this unit sells for roughly $350-$400. So I was charged over $400 per unit for installation. I needed 2 openers so I paid $1628, which comes to over $800 for installation and the guy did the whole job in less than an hour. That's more than triple any plumber, electrician, or other tradesman gets. Something doesn't add up here. I can't see how everyone is willing to pay these prices. Feel like I was taken advantage of, would not recommend.

The tech was awesome although there is one square missing insulation strip and the insulation for that square is about to fall out. I will say that your advertising of discounts is false as we inquired about both the $100 off as well as the garage door opener and were told that since we took the $100 veterans discount, we were not eligible for anything else. A veterans discount should always be on top of any other discounts as it really defeats the purpose to offer as an either or. Since there was no verbiage in the ad regarding a veterans discount, these other 2 should have been included so from that aspect we are not satisfied. I do recommend the work done but I do not appreciate you not honoring any of any discounts you offer in your ads.

I needed to have the opener programmed. I had asked over the phone for instructions and they said I needed someone to come. The programming took one minute. The serviceman was very polite but I could have managed with some instruction.

Chad your very professional. The price is way out of line. Service good, price to high.

Hello, just want to let you know how disappointed I am. While I’m an existing customer I was charged and my service charge was not waived, until I called company an they only reduced half of service charge, your man was rude in telling me to go upstairs while he did work on door. I’m installing another motor on my other door but will not consider you for the job.

Talked with a service rep on the phone. Discussed prices. Called with questions and tried to schedule measurements so I could place an order, but can’t get anyone to call back. Guess I’ll have to go with a competitor.

First and Foremost, the 2 Star review doesn't reflect the service or the tech that came out to our location. He was incredibly nice and detailed in his explanation for the repairs. The thing that has led me to negatively review the company and service is that my initial call out to Precision led to an incorrect or more accurately blatantly false quote of $320 for parts and labor for a repair on the torsion spring that was broken in my garage. I gave the rep all the information that was asked for including the fact that it was a 2-door garage so having 2 torsion springs should've been a given. The tech that came out to my house today tells me that they always replace both springs (as they should) and quoted me for $640 (320 for each spring). I was led to believe that the repair would be for $320 so obviously this comes as a shock to me. Since I'm the landlord for the home, I needed to have this fixed today for my tenants - so I agreed to have it fixed for that amount. As great as the actual tech that came out to my home was, I can't help but feel like I was baited into thinking that this repair would be cheaper than the actual amount that I was charged. As great as the work and service is, I can't help but feel as though I was given false information from the start. Regardless of whatever quality work or product I might be getting, it almost feels like a bait and switch with the way they communicated the pricing.

My garage door became disconnected and after trying to youtube it and fix it myself- I had to call Precision. He came out, lifted the door until it stopped, brought it back down and pushed the garage door button. All in a matter of 5 seconds. It worked. I said please don't charge me $75 for this. He said he had to but he would grease the door for me. I was very upset- I wish there was something he could've done to waive the $75 service fee. A new single mom days before Christmas- think next time I will ask around for help before I call a professional. Bad move on my part.

Service call price

I chose your company from Angi on purpose because your website notes a concern for safety. The technician was courteous and professional. The job was done well. However, he was not masked and admitted he and his family were unvaccinated. By way of excusing, when he saw how unsafe I felt, he noted that he was tested every 2 weeks! Not daily, but every 2 weeks! Although we were probably technically outside in my garage, I felt unsafe and I put on a mask while he never did. I kept my distance except when I had to pay. Fortunately I was able to put my card in at arm’s length but I was not comfortable with the experience.

Service call was over priced. $200 for about an hour labor and discussion.

John Hanson, the technician, was very good. I had simple maintenance performed and I was truly shocked at your extremely high prices. The first estimate for the service was two and a half times more than the original entire unit cost. I realize the original entire unit was purchased 9 years ago, but 2.5x for simple service, crazy!

The tech spent thirty minutes trying to sell me additional parts and services without providing any real reason I needed them. He wouldn't stop after I had turned him down multiple times. I would have told him to leave, but I needed the door fixed. Then he charged me three hundred and thirty dollars for less than an hour's work with no parts.

I am happy with the service, but very unhappy with the $309.00 charge. Your technician was polite and knew what he was doing, but I personally find that the charge to re-program my remote unit and auto garage door opener to be beyond any customers expectations. I will NOT use Precision in the future.

It took almost 8 months from the time I ordered the door to get it installed

the prices are really high

First guy came and gave me a quote on installing a new door. It was kind of high but I needed to fix my door from the storm so I agreed and paid half up front. Now when the installers showed up they called me while I was at work and told me I needed a new motor and my wiring wouldn’t work and jacked up the price even more. I tried to explain and tell them the guy that came give me the quote told me I didn’t need a new motor but they weren’t having it. They made it seem as if I had to do this or it wouldn’t work. Already half way paid I was forced to agree to an addition charge. Then after they replaced my old garage door with the new one they left my old door right in my front yard and took my old motor that “didn’t work”. I had to end up calling customer service for them to come back and get it. Even then they didn’t show up on the date they promised. Overall not a great experience.

I still have not seen a written estimate and have checked my spam. Please send again.

I am very disappointed. There are stretches on the door. Also, the tech did not know how to install the Wi-Fi I purchased with the door.

What an absolutely horrid experience. Some, SOME, could be explained by the pandemic and supply constraints but much does not. Communication is abysmal. The three months from order and install required me to call for updates. The additional 3 months after some parts came in damaged or missing also required frequent emails initiated by me to get any update. Even when I emailed and saw the email get forward to another department, that department didn’t respond to the emails. A missing part was never communicated to the second install crew and they had to have the part delivered to the site for install by another crew. Your company’s communication is pathetic. Your install crews are awesome, professional, courteous, and do an amazing job. The shipping times, wait times, communication, handling of shipped items, checking all parts prior to loading on the truck for install are all lacking and need improvement. As it is now, I would never recommend your company.