Precision Garage Door of Kansas City

Has Received 106 Reviews in:

The Kansas City Area

Average Rating: 4.64


Garage Door Opener Repair

03/09/2019

Independence, MO

Review:

The technician was extremely friendly and knowledgeable. I am completely satisfied with his service. I am extremely disappointed with the office staff. My appointment was changed without contacting me by phone. I only got an email at 6:00 in the morning. When I called to find out where he was at 11:30, I was told then that he was running late and an email had been sent changing the appointment to a time when I would be at work. How did they know at 6:00 a.m. that he was running late? And why wasn’t I called at 8:00 a.m.? Finally, why do I have to pay you to come out to fix an opener that you installed, is under warranty, and it malfunctioned? I didn’t damage it. You installed a bad opener. Is this a way to produce income? Why do I have to pay for it?

Sandra Roberts


Response:

Good Afternoon Sandra, I apologize that we did not meet your expectations. When I arrived on March 9th, I noticed a scheduling error and due to the time of the day (6:02 AM), I wanted to contact you immediately though an email, in efforts to see if a later appointment would be OK. We certainly missed our mark and again, I apologize for the technician running behind on his calls that day. As for the service fee, this operator was installed on April 6, 2018. We are now almost a full year after this installation, in which you have had full use of the operator. We do not know the actual cause of the board suddenly not working in the operator, it could be as simple as a power surge or lightning storm or some other cause that made the board fail. We are making strides to get you a replacement board at no cost to you, however our standard service fee does apply for any lapsed time past 90 days of installation. I’m expecting to receive this replacement after March 18 and will give you a call to set that appointment.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

03/02/2019

Kansas City, MO

Review:

I have an old house in kcmo south of the plaza. Unfortunately everything is custom. I had a problem w my garage doors not opening . I chose Precision based on reviews. I'm also a widow and we always get taken advantage of by repairmen given where we live. I had it fixed in 2 hours by Charlie who did what I wanted without trying to sell me somethg else. He was patient and explained the new door openers. I highly recommend these very professional "fixers".

Gwen Caranchini

Service Provided:

Garage Door Repair

Product:

Remotes / Keypad

Garage Door Repair

02/28/2019

Kansas City, MO

Review:

My garage door broke unexpectedly and was not able to be opened, stranding me at my house. I called Precision just before noon, and they were able to get a repairman to my house in less than 30 minutes. The repair turned out to be more involved than just replacing some broken components, but the repairman, Jesse, was able to get the additional carpentry work done to make sure the repaired door system would be properly supported, lessening the chance of another failure. My door was operational again in about 2 hours. I really appreciated the prompt service, the honest assessment of what truly needed to be fixed, and the quick repair. I would definitely recommend these folks for your repair needs!

Shawn

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

02/13/2019

Kansas City, MO

Review:

Charlie did a quality job. Knowledgeable and friendly. Would highly recommend to anyone.

Marissa Steele

Service Provided:

Garage Door Repair

Product:

Garage Door Opener

Broken Garage Door Spring Repair

01/11/2019

Kansas City, MO

Review:

Very prompt, and excellent service. Technician (Jesse) was very courteous and personable, explained everything he was doing well, and gave us great confidence that he knew exactly what he was doing. Work was done under a great lifetime warranty, so the cost was minimal. We'll definitely use these guys again when we're ready to replace our garage door, probably later this year.

Ed Hubert

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

01/03/2019

Kansas City, MO

Review:

Service was prompt and very professional. A little pricey but the job was done right, right away.

Ken Wilson

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

12/13/2018

Kansas City, MO

Review:

Referred by a friend.

Candi Lacy

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Repair

11/07/2018

Kansas City, MO

Review:

My appointment was on a Friday evening and Jesse would not quit until he ensured the opener was working properly, even when he had to drive back to the shop for replacement parts. He explained everything he was doing while making repairs and made a minor recommendation for replacement rollers (mine are 20 yrs old), without being pushy. I will definitely hire Precision again when making garage door/opener repairs!

Staci Votaw

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

10/25/2018

Kansas City, MO

Review:

The technician John called saying he would be early, arrived at the time he said he would and was very professional. He completed the repair in a timely fashion and left no mess. Thank you for the great service!!

Abby Leighty

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

10/24/2018

Kansas City, MO

Review:

Excellent service!! John was awesome!

Mary Gettino

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

10/18/2018

Independence, MO

Review:

The technician was on time, professional, personable, pleasant, thorough & provided expert service.

Sue Akin

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

10/11/2018

Independence, MO

Review:

Great experience with Jesse. He was very professional and knowledgeable in all aspects. Loving my new opener.

Mark Laffoon

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Repair

10/11/2018

Kansas City, MO

Review:

I first used Precision for replacing the broken springs on the garage door (wow what an frightening experience when they break!) The repairman was out the next day. This time I needed a simple adjustment, on said door, and again the response was the next day. My service tech was WONDERFUL, professional, and did a GREAT JOB! (I had the same tech both times) Highly recommended!

Barbara Nelson

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

10/01/2018

Kansas City, MO

Review:

Ridiculously poor service. First, they schedule a day/time and then send me an e-mail that they were coming on a different day/time. Then they send me a 5-figure bid that wasn’t even for the service requested (because they hadn’t even come out to look at the job yet)! Finally, they cancel the original appointment within 3.5 hours of arrival time. Good luck if you choose to use these folks. I’m moving on.

Todd Gafney


Response:

Todd – Thank you for responding to our customer satisfaction survey. We certainly messed up with our communications and regret dropping the ball with your request for service. We see that there was an error in our system where we accidentally created a duplicate customer record for you. We then accidentally processed and sent estimates to you that were to be provided for another customer. We regret our mishaps and will look to this as a learning experience. We appreciate the opportunity you provided to earn your business. Although we weren’t able to provide you with service this time, we would be glad to serve you in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

09/17/2018

Kansas City, MO

Review:

On time. Quick service. Highly recommend Precision Door!

Mike Hutchinson

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

09/12/2018

Kansas City, MO

Review:

awesome job today...very impressed with speed and accuracy...knowledge, and skill of my service representative. He did an amazing job. Love this company

Kathy Sokol

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

09/11/2018

Kansas City, MO

Review:

The guy was not able to fix a simple problem. What a waste of time. Ill just call another company . i paid him his trip charge. Free money!!!! He. Did nt have a clue

Herman Sampson


Response:

Herman – Thank you for taking the time to respond to our customer satisfaction survey. We strive to achieve 100% customer satisfaction with each service visit and regret we may have missed our mark. During our service call to your home we were able to fix the bracket which was noted on your service request and final invoice. We regret if there was any confusion and will use this is a teaching opportunity to improve our communication with our customers. We appreciate your business and look forward to serving you again in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

09/11/2018

Kansas City, MO

Review:

5 ?? all the way!!! WOW!!! Jon the technician that came out was AMAZING!!! This was our first time doing business with this company...and they did Amazing from the consultation appointment to finishing the job to our satisfaction(120%). This company is truly blessed to have technicians like Jon working for them!!!

Ameera A

Service Provided:

Garage Door Repair

Product:

Belt Drive Garage Door Opener

Garage Door Opener Repair

09/05/2018

Kansas City, MO

Review:

Prompt service. Very easy to work with and job done right. Definitely recommend.

Mark Everley

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Repair

09/05/2018

Kansas City, MO

Review:

Prompt, helpful, very polite and reliable! And I was able to schedule the appointment online at 10 p.m. on a holiday!

Margaret Fitzgerald

Service Provided:

Garage Door Opener Repair

Product:

Install Garage Doors

09/04/2018

Kansas City, MO

Review:

Perfect. John was super. So talented and polite! Thank you. Was on time and project went well! Great service. Ric Delaney Kansas City.

Rick Delany

Service Provided:

Install Garage Doors

Product:

Belt Drive Garage Door Opener

Broken Garage Door Spring Repair

07/17/2018

Kansas City, MO

Review:

I would highly recommend Precision for garage door repair. Their representatives are professional and courteous from the initial contact to the dispatched technicians. Technicians were on time and completed the work for the price quoted.

Rebecca

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

06/28/2018

Kansas City, MO

Review:

This was my second time using them, and as always was ontime and professional. My garage door operates nice and smooth again. Will use again.

Eric Peterson

Service Provided:

Garage Door Repair

Product:

Cables

Broken Garage Door Spring Repair

06/19/2018

Liberty, MO

Review:

Colby and Jon arrived on time, evaluated and presented options for garage door spring repair. They let us decide which to choose and performed the desired work. They were friendly and professional.

Edward Rodriguez

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Install Garage Doors

06/19/2018

Kansas City, MO

Review:

Salesman was prompt, but I haven't seen my quote to this email only this survey request. Valdivia - 11700 Jefferson Street; Kansas City, MO 64114

Patrick Valdivia

Service Provided:

Install Garage Doors

Product:

Garage Door Repair

06/14/2018

Harrisonville, MO

Review:

Our technician Shelby Beathard was very pleasant and explained everything in detail on what we needed for repairing our garage door. And all work was done in a timely fashion. Thanks, Shelby

Precious Williams

Service Provided:

Garage Door Repair

Product:

Rollers

Garage Door Repair

06/05/2018

Independence, MO

Review:

Great people, great response time, great attitude, they are great, now the fence company we hired sucks.

Cynthia Williams


Response:

Cynthia Williams, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Rollers

Install Garage Doors

05/27/2018

Kansas City, MO

Review:

I would recommend Precision Door. After a two other quotes I decided to go with Precision due to the price and what I was getting compared to the others. I got a new garage door and opener installed. I believe I was getting a slightly better door and opener with more features for the same or less than what the other quotes where. I'm happy with what I got and service and install. It only took about 4-5 hrs. Devion the person that installed my garage door and opener did an excellent job. Did nice clean up job after. No mess left behind. Very! Pleased with everything from start to finish.

Cordell Johnson


Response:

Cordell Johnson, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding your experience.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Door Opener

Garage Door Repair

05/18/2018

Kansas City, MO

Review:

The Tech that served me was professional, fast and seemed very knowledgeable about the repair that was needed to my door. I will definitely use your company again!!

Ann Winston


Response:

Ann Winston, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Rollers

Garage Door Opener Repair

04/23/2018

Kansas City, MO

Review:

Showed up exactly when they said they would. Plus the technician was knowledgeable and friendly and solved my problem within minutes. I am not easy to please and I would use the company again.

Linda Wagar


Response:

Linda Wagar, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Our Average Rating

With 51645 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

Precision Door Service of Kansas City

For this location's local site visit:

This location is owned and operated by:
Brian Hennings

Precision Door Service of Kansas City

5429 Blue Pkwy
Kansas City MO, 64130
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