Precision Garage Door of Kansas City
Has Received 227 Reviews in:
The Kansas City Area
Average Rating: 4.74
Garage Door Opener Install
Independence, MO
Our technician was very professional, polite, and knowledgable about the job. He identified issues with my garage doors and explained why something was an issue. He was able to remove two old garage door openers and install the new ones in a very timely manner. He did the sync with My Q for one door, making sure I knew how to finish it. I loved being able to have the work done, at no extra charge, on a weekend. This experience was worth every penny spent!
Rickie Jackson
Service Provided:
Garage Door Opener Install
Product:
Broken Garage Door Spring Repair
Smithville, MO
Service was excellent. Price was ridiculously high.
Bob Foster
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Kansas City, MO
This was a horrible, stressful, time consuming, disillusioning experience. This was a situation where the original problem of a noisy garage door opener was made worse by the work done by this company. I was charged $1315 for work done that I would not have them do, except for the fact that I was assured, it would fix the problem. It did not. I called Precision to look at, and hopefully fix a garage door that was making a loud popping/grinding noise as it was going downward. On 1/11/24 their “Senior Tech” arrived, and while I attempted to physically demonstrate the problem, he was insistent that I don’t. My wife was present and found this as odd as I. This person was very assertive and stated absolutely that that replacement of the spring and pulley system would definitely fix the problem. Stressing his experience and expertise I deferred. He prepared a quote that amounted to $1315 that involved replacing the rollers and spring set up. With his assurance this is the problem and the work would fix it, I gave the go ahead. I had to go to work as he got started and put faith that the experienced Tech would deliver on his assurances. That evening, I talked to my wife to see how it went. She said that she saw a significant gap under the garage door. The next day I saw the sunlight through the gap with snow blown inside. I also noticed that the loud popping/grinding problem was as bad as ever. I called the company to complain and they scheduled a Sunday appointment with the same Tech to address the new problem. When the Tech arrive, he did not seem happy at all. This time I set it up to make him listen to the noise and observe the new gap. He was really annoyed by this and became argumentative. The exchange was tense and seemed like it was getting out of control. With the slamming and arguing I told him he needed to go. I then went to the website to send a complaint. The following day 1/15/2024 Sam (local General Manager) left a message asking me to call. We had a 30 min discussion that ended by him suggesting sending someone to fix the gap, noise, and check for damage. I soon got a call from the Operations Manager, Kevin, from Wisconsin. I noticed Kevin responds to negative reviews on line and seemed concerned. He also wanted to send top guys to address/fix the issues and then, call him back late that week to discuss what remedy I had in mind, or something to that affect. The following day, Tyler, Lead Technician and Sam arrive. I had the door open, to make sure they listened. Tyler immediately said that the motor gears were worn. I finally got in touch with Kevin to make a more than fair proposal. Considering I paid $1315 for a job that was not fixed (I would not have had the wheels or springs done, they were operational), and what would have fixed the problem was a new $220 opener, that they replace the opener, put the seals on the door bottoms and we’ll be good. Kevin agreed to my solution that I have a new opener installed and seals added to the bottom of the doors. On 1/29/2024, 18 days later, Tyler and Sam arrived and installed a motor and seals. Things seemed fine, but after a few hours, it occurred to me that I didn’t get a user manual and warranty paperwork on the opener. I thought I better check closer. As it turned out, the manufacture date on the opener was 4/28/2021, almost 3 years old! This could be a used, reconditioned, returned, loaner, anything but new. These things cost a couple hundred dollars and they have $1315 of my money only to try to sneak in an old opener? I put one more call to Kevin, a very hard guy to reach. Where I was beginning to have faith that there are some business’ that are “Old School” and do right by the customer, Precision has brought me back to Earth. On 1/30 I get a threatening intimidating email saying I'm in bad faith that he is now going to bill me for the opener work. Pursue it if not paid. The $1315 you have isn't enough? This has been one of the worst, most exhausting, stressful home repair experiences I have had in my 27 years of home ownership.
John & leslie Michel
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Kansas City, MO
Steve was very courteous and friendly. He explained what needed to be done and followed through.
Jonathan Schenk
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Greenwood, MO
They originally installed my door and it has been working great but this cold weather must have loosened it up., I called Precision Door two days ago and they sent a young man down today and he tightened everything up and now it’s great with no air leaking in my garage. Great service and very pleasant young man. Highly recommend your company
Helen Turner
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Kansas City, MO
Quick to diagnose and recommend a solution. Debris from strong winds interfering with the sensor!
Allen hollar
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Kansas City, MO
I am extremely pleased with our entire garage door experience using Precision Garage Door. The estimators as well as the installers arrived when they promised. The door selection process was explained in detail with several options offered, surprisingly the price was somewhat less than I had anticipated. I was given an approximate date for construction of the doors and then installation. As it turns out the whole process went faster than they had anticipated. The installer was extremely polite and went out of his way to explain what he was going to do and accomplished the job on time and did excellent work.
Chris Richardson
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Kansas City, MO
Alex was prompt, quick, and did a great job.
Brad
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Kansas City, MO
Krystal was great - she responded right away to the contact form I completed on the website and got us scheduled same-day. She also ensured the technician knew the issue to come prepared with parts. Daray was very knowledgeable and clearly explained the issues, our options, and his recommendation. He completed all the repairs during the visit and now our garage opens smoothly and with less noise!
Kate & David Hamilton
Service Provided:
Garage Door Repair
Product:
Springs
Install Garage Doors
Kansas City, MO
Excellent customer service and quick turnaround on installation. Everyone is very professional and friendly. Highly recommend Precision!!
Warren Mccartney
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Kansas City, MO
Technicians were very polite and helpful!
Katie Quigley
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Kansas City, MO
Technician identified the problem and quickly resolved my garage door issues. Kind and courteous technician.
Mark Shill
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Garage Door Repair
Kansas City, MO
Had a great experience with Precision. Quick and helpful same day service. Very nice and knowledgeable. Would recommend to everyone.
Andrew Marks
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Broken Garage Door Spring Repair
Kansas City, MO
Precision did a great job. Spring broke late Friday afternoon. Replaced springs and performed maintenance. Door working like new at 5 PM Friday !!!!! John
John Mertensmeyer
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Independence, MO
Josh did a great job!
Greysen Carlson
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Raytown, MO
Service rep responded quickly once I requested service. Problem (s) was identified and repair made expeditiously. Service rep was courteous and took the time to explain everything to my satisfaction.
Linda d Waters
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Independence, MO
Fast, professional and have everything ready!
Rengsay Son
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Kansas City, MO
Alex the technician was great. Diagnosed the problem and presented the solution. Work was done quickly and correctly. I’d recommend these guys everyday.
Gregory "greg" Redmond
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Garage Door Opener Install
Kansas City, MO
After a quick Google search for garage door repair and reading several good reviews I called Precision. I was impressed with the quick availability of getting someone to my home and pleased w Alex's knowledge, professionalism and thorough work. I highly recommend Precision and will not hesitate using them and asking for Alex again in the future.
Gail Trudeau
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Repair
Kansas City, MO
My service tech, Josh, was very personable, and gave me some good advice. Like you are located in MO, as I've had issues with companies located further out in KS. From the initial call to the home visit, I was pleased. I will definitely use you in the future!
Nancy Imber
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Kansas City, MO
Dylan Storts was the best! Very knowledgeable. He put me in my comfort zone from start to finish. Thank you for being my new garage door service company form this day forward!
Regina Byrd
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Opener Install
Independence, MO
My Tech was Alex Richards. He was very personable and professional. He did an excellent job on installation and guiding me through setting up the app. This garage door opener is so quiet and a lot of features I am sure I will take advantage of. Thanks Alex!!!
Linda Johnson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Kansas City, MO
Dylan was fabulous, timely and professional! My garage door has never been happier ???? Thank you for fixing my springs on Father’s Day Sunday, Dylan! I will be recommending Precision to all my friends and family!
Hilary Bloomquist
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Weston, MO
Wish to pass on to the supervisor of Mr. Conner Karl what a great job he did for us at our house in Weston, Mo. Arrived on time as promised, completed all repairs quickly and explained all we needed to know on the new keypad and remotes and also took the time to show me what to lube on the door. Thank you, Robert A. Stahl
Robert Stahl
Service Provided:
Garage Door Opener Install
Product:
Opener
Broken Garage Door Spring Repair
Independence, MO
Very pleased with my experience: impressed with weekend service, 24-hr phone line, sharp-looking website. Daray Ferguson arrived promptly, was friendly and courteous, gave a thorough diagnosis of the problem, and worked quickly to complete the repair (new springs and rollers, lubrication).
Paul Channels
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Kansas City, MO
Quick to get appt, on time, thorough and clear!
Melissa Maberry
Service Provided:
Garage Door Opener Repair
Product:
Rollers
Garage Door Repair
Kansas City, MO
One of my neighbors recommended you. Also from commercials on TV. Alex was very cordial and explained everything to me that needed to be replaced. Very satisfied with his work in a short period of time. Thanks and will use you in the future if anymore problems.
Carolyn Manzo
Service Provided:
Garage Door Repair
Product:
Cables
Broken Garage Door Spring Repair
Liberty, MO
Alex came in and took the time to make sure that everything was fixed. He also took the time to explain the needs and the cost. There was more needed than originally expected but I'm very happy with the results.
Ty Robinson
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
Smithville, MO
Very professional technician. Showed up on time, checked everything out, gave us a quote, repaired - all within one hour. Thank you, Conner !
Nancy & robert Fortier
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Liberty, MO
The tech did a fine job on the garage door but tore a large branch off a tree. Not happy about that.
Michael O’Gorman
Service Provided:
Garage Door Repair
Product:
With 102,539 Reviews
For this location's local site visit:
This location is owned and operated by:
Brian Hennings
Precision Door Service of Kansas City
5429 Blue PkwyKansas City MO, 64130