Precision Garage Door Service Of Saint Louis City

Very efficient and timely. Always do a great job !

Jonathan was great and did an outstanding repair of my garage door. I particularly like his advice on issues I may encounter with the door and opener.

Initially had a frustrating experience when my garage door developed new problems after a repair. When I called about the issue, I reached their call center (not their actual staff) and received unhelpful service with no follow-up as promised. However, once I contacted the company directly, everything changed completely. Clark, one of the owners, personally took my call and genuinely listened to my full situation. He immediately connected me with manager Brett, who was equally professional and scheduled a technician for the very next day. Technician Nate arrived promptly the following morning and was fantastic. He listened carefully as I explained the previous work and current problems, then quickly identified the root cause. Within 15 minutes, he had completely resolved the alignment issue that was causing my door to catch and make noise. But Nate went well above and beyond what I expected - he offered to install brand new rollers on my entire door system at no additional charge. Even when I protested that this seemed like too much (I just wanted my door working normally again), he insisted on doing the extra work to ensure everything was running smoothly. The contrast between the call center experience and their actual team couldn't be more dramatic. Pro tip: Call during business hours (8am-4pm) to reach their real staff directly. Outstanding customer service, quality work, and they truly stand behind what they do. Will absolutely use Precision Garage Door again.

Timely, accurate, great service. A+ experience with the technician.

The technician texted me when he was on his way to my house, attaching his photo and a short personal introduction. On arrival he asked for a few minutes to assess the condition of the garage door. Then he gave me two options: either to do the basic repair or, besides the repair, to update some parts and lubricate the parts which needed that. I chose the latter. The technician was done in 15 or so minutes. I am fully satisfied with his work.