Precision Garage Door of St. Louis
Has Received 143 Reviews in:
The Saint Louis City Area
Average Rating: 4.83
Garage Door Repair
Saint Louis, MO
Had a lot to do. Spring and rollers etc. had to be replaced.
Sandra and James Owens
Service Provided:
Garage Door Repair
Product:
Springs
Broken Garage Door Spring Repair
Saint Louis, MO
John came out to service our garage door which had a broken torsion spring and thus was not functional. He showed up on time, was very professional, polite and knowledgeable. Our problem was solved within a half hour. I would recommend John to any of my friends and family without hesitation. Thanks John!
Scott Graham
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Saint Louis, MO
Had a broken cable on garage door late one evening. He was there the very next day at the designated time they said they would be there. He was very professional and explained what was wrong, why it happened and gave me two bids. One for what it would cost to repair the parts that needed replaced, and one to consider bettering the operation by replacing stronger springs and why it should be considered. There was no pressure, just giving a suggestion on preventing future problem. He had all the parts needed and was finished in less than an hour. I was very impressed with the service and how well it all went. I now have a stronger garage door that should give me no problems for several more years. Very satisfied.
Sneese
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Garage Door Repair
Saint Louis, MO
Service guy showed up right on time and was friendly and knowledgeable. He was able to fill me in on options for my repair. If you're looking for quality and service for your garage door, go with this company. Five stars all of the way! I have used Precision multiple times and am always satisfied.
Barbara Ward
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
Saint Louis, MO
Great service, fast and friendly. Came out same day, and within 2 hours. Addressed the issue and fixed without a bunch of extra fees like other shops.
David Schulze
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Saint Louis, MO
Joel was great; very polite and professional. He answered all the questions I about new opener with the belt drive that was installed on January 13, 2019. He explained how he was going to do the installation as well as explained the system once it was installed. I will use Precision again when needed.
Bob Niehouse
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Garage Door Opener Install
Saint Louis, MO
I chose Precision through HomeAdvisor, and I'm so happy that I did. My garage door was giving me the Blues, I'm happy now, garage door works and I have light in there now, Thank You, Thank You, Thank You so much,,,
Ceciley Rogers
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Saint Louis, MO
Since you asked: I feel I was charged a lot for the work that was done. $30 dollars/pulley for $10 pulleys, a service charge AND a 1 hr. labor charge for a 45 min. visit. It's not a big deal, but as you wrote, customer feedback is critical.
Will Chamberlin
Response:
Will - Thank you for taking the time to respond to our customer satisfaction survey. We aim to have fully satisfied customers and regret if we missed our mark. Our customers have often shared with us that they find value in our higher prices because we arrive with fully stocked service vehicles, have the best trained staff, install the highest quality parts, and offer timely/efficient repairs with some of the longest warranties in the industry. We certainly regret if the cost of our recent repair was higher than expected and will look to this as an opportunity to review our pricing. We appreciate your business and look forward to serving you again in the future if needed.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Garage Door Opener Install
Saint Louis, MO
Excellent work.
Robert Mccarter
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Saint Louis, MO
Cody was very professional and pleasant. He explained every thing to me and showed me what was wrong with the door.
Linda Landzettel
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Saint Louis, MO
John did an excellent job. Smart, professional and reliable .
Cousins
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Saint Louis, MO
Our garage door fell off the tracks causing it to be misaligned and one of the cable to pulled out of place as well. Precision was able to come out within 2 hours, assess the problem and had it corrected in less than an hour. In addition, they were able to do some calibration that has the door running more smoothly than prior to the issue. I'd highly recommend their service.
Suzanne Morlock
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Opener Install
Saint Louis, MO
Satisfied all the way around. On time, very people friendly, explained options & the new product well, performed the quality work in rather quick fashion, and then - thorough job clean-up. We used Precision about 8 years back for a new door, and now, today - the opener ; wouldn't hesitate to use them again, or refer them to others.
Sherrie and alan Lawson
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Broken Garage Door Spring Repair
Saint Louis, MO
In addition to the broken garage door, the bearing flanged ball, 2 bearing plates and cable were replaced. I give the repair man Chris 5 stars but I only give Precision Door 4 stars because I think that with all the work that I was charged for it seems like the service call charge should not have been applied.
Harry Claywell
Service Provided:
Broken Garage Door Spring Repair
Product:
Broken Garage Door Spring Repair
Saint Louis, MO
How easy was that. Called, the technician arrived the next day to complete the repair. Great Price, Great Service Thanks Precision
Fritz Zeagel
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Saint Louis, MO
By far the best service at the most reasonable price. We had an emergency garage door repair on a Sunday and they arrived within 2 hours made the repair at an amazing price!!! They have made me a life long customer and we will be recommending them to all of our friends. The serviceman was on time and even called prior to arrival to let us know he was coming. Great service, great company!!!
Corey M
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Saint Louis, MO
Gentleman came out. Vrey nice guy. Looked at the door and was rather in shock at the size. He tried to bend a couple things, told me it was a special order to fix and nothing he could do. Was so amazed by the size of the door he called his manager to discuss. Charged me $60 and left 30 min after he arrived. I fixed it 5 min after he left. $60... Oh well. Perhaps he "loosened it" for me. :)
Jay Kelley
Response:
Hello Jay and thank you for letting us know your situation. I have alerted Ron,our new Residential Manager, to reach out to you to find a solution that works for you. Please feel free to call us back to discuss at any time. Thank you and take care
The Precision Team
Comment:
Actually I wanted to post a follow-up but never was able to find the site after the review! I WAS contacted by the service manager who took care of everything and left me a happy customer. Not everything goes perfectly and I understand that. What mattered is that the company is honest, and in the end was very fair and professional.
Jay Kelley
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Saint Louis, MO
Great technician good product great price
Bill Schneider
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Garage Door Repair
Saint Louis, MO
Prompt, excellent service. Joel solved problems and gave us an inspection that was great.
Jesse & janet Susi
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Saint Louis, MO
Service was excellent. Technicians were polite and efficient and left premises clean. Product is as promised.
Pat Stevens
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Saint Louis, MO
ARRIVED IN A TIMELY MANNER! SERVICE WAS EXCELLENT. VERY FRIENDLY, PERSONABLE, AND DID AN AMAZING JOB
Lanor Payne
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Saint Louis, MO
Service was good but a little disappointed. I was told that it was a service fee of $59, which it was but the only thing wrong with it was a wrong light bulb and I was charged a labor fee of $79. He was here like 25 minutes.
Sue Henson
Response:
Sue – Thank you for taking the time to review our recent service. We aim to achieve 100% customer satisfaction and regret if we may have missed our mark. We apologize for any miscommunication and appreciate your flexibility as we further investigate the cause of the intermittent issue you are experiencing with your key pad. During our service we also found that one of the lag screws had ripped out of your drywall. We installed a longer lag into the stud to better secure your opener. Again, we regret any miscommunication and will look to this is a teaching opportunity so that we may better serve our customers in the future. We appreciate your business and look forward to serving you again in the future if needed.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Saint Louis, MO
Very prompt service for a Sunday morning and know much more about my garage door now!! Thanks so much.
Sarah England
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Saint Louis, MO
I had a broken spring on my garage door. Shawn from Precision Door came at the appointed time and gave me my options. I chose an option and Shawn quickly made the necessary repairs and my door is working again.
Glenn Boland
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Saint Louis, MO
Looked up on google names of different garage door repairs. Precision had four stars so that is why I called them. Very nice man, explained things to me. Reasonable priced.
Mary joe Dorries
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Garage Door Repair
Saint Louis, MO
Chris showed up within an hour of my calling Precision and diagnosed the problem fast. He explained all the options and prices.Nice guy.
William Stock
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Saint Louis, MO
Justin was very prompt. He took one look at the problem and knew right away what it was. Fixed in seconds. He was personable and knowledgeable
Sandra Boulware
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
Saint Louis, MO
I greatly appreciate that your technician came , and overlook my situation. But, some companies are afraid to come low income areas . I will be using this company on any projects. I will set my appt for a new garage door in two weeks...thanks
Melvin Thomas
Service Provided:
Install Garage Doors
Product:
Garage Door Repair
Saint Louis, MO
!st Class Service! I knew a couple of years ago that the garage door would not last much longer even after I had done my DIY maintenance comprising of a can of garage door lubricant with a shot on each roller, springs, and bearings. The damn thing still squealed like a stuck pig. Yesterday it gave up the ghost and only opened halfway and no amount of fiddling with the pulleys and wires and spraying lubricant everywhere (including on my spectacles) helped get the door opening or closing. So I looked for a local repair company. Decided on Precision because they had a good write-up and had a swath of great testimonials. The service technician turned up on Monday morning and confirmed my suspicion that the old rusty and ancient cables, wires, runners, and springs were knackered (British English for unserviceable) but still offered me three options on how to deal with the crisis. I chose option 3 because of the warranty (5 years) agreed on the price and he went to work like a Welsh gold miner. He completed the job within the hour, true to his word, collected his gold, and off he went. The job was very well done and I don't miss the pig squealing every time I hit the blue button. Chris Newman (The Welsh gold miner) was a very affable chap. Mentioned my British accent (after which I liked him straight away) and he didn't waste any time. He got it done! Good experience will highly recommend the company (they have smart looking trucks that look like they could be turned into military vehicles in an instant) and Chris, who's also a biker!
Charles Goldstein
Service Provided:
Garage Door Repair
Product:
Rollers
Broken Garage Door Spring Repair
Saint Louis, MO
Great job. Replaced door spring and rollers. Five star.
Richard Bower
Service Provided:
Broken Garage Door Spring Repair
Product:
With 51645 Reviews
- 5 Star (95.7%)
- 4 Star (2%)
- 3 Star (0.7%)
- 2 Star (0.5%)
- 1 Star (1.1%)
For this location's local site visit:
This location is owned and operated by:
Tim Ewing, Sean Patty, and Clark Wolfsberger
Precision Garage Door of St. Louis
938 St. Louis AveSt. Louis MO, 63088
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