Precision Garage Door of Southern Los Angeles
Has Received 2 Reviews in:
The Pico Rivera Area
Average Rating: 3.00
Broken Garage Door Spring Repair
Pico Rivera, CA
5 Star! Excellent Service.. Your Service Tech Explain everything that had to be done and what the problem was in a way I understood. Excellent Service and tech was very professional and represents your company well...
Becky Espinosa
Response:
Becky Espinosa, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Install Garage Doors
Pico Rivera, CA
I had been referred to the mgr but was told he doesnt do house calls-so a person named Anthony showed up. I was at work and my wife was home. I spoke to the person and attempted to explain to him the issue we had with the garage door-he would laugh at my attempt to explain and kept telling me that he could not do what I was asking him to do and or to look at. He said that in order to do what I was asking for, he would need to take off all of the insulation panels-which is totally not true according to other repair companies. He stated that the only thing he could do was to put a metal across the door since he did not carry the parts that were needed. I insisted that he repair the door and leave it the way it was before-he then decided to go take a look but never got back to me and instead had my wife tell me that he would take care of it and the door would be working. I had to leave out of town and did not get an opportunity to take a look at the repair he did--well he did just put a piece of metal that is not even flush with the door panels and sticks out-he did not fix the actual problem that your company was called for in the first place and the cost to do what he did is an injustice to seniors-I will never refer your company to anyone else and will surely let them know-that at least this guy Anthony is not just rude but takes advantage of seniors especially if the wife/woman is the one at home and does not understand the work that needs to be done
Renee Garcia
Response:
Renee - Thanks for your review and insight. We regret that on occasion, we are not able to mend a door in a manner that a client asks of us. Sometimes it's just not possible. Our technician repaired the sagging door by installing a strut which if originally installed, would have not occured in the beginning. We apologize tha the repair was not inline with your budget. We do provide free repair estimates and you are not obligated in any way to move forward with the options the technician presents to you. We are slightly higher than the competition due to being properly licensed and insured, hiring and training professional technicians. We appreciate your business.
The Precision Team
Service Provided:
Install Garage Doors
Product:
With 42959 Reviews
- 5 Star (95.6%)
- 4 Star (2.1%)
- 3 Star (0.7%)
- 2 Star (0.5%)
- 1 Star (1.1%)
For this location's local site visit:
This location is owned and operated by:
Mike Hanson
Precision Door Service of Southern Los Angeles
17975 Sky Park Circle, Suite FIrvine CA, 92614 License: 783446
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