PRECISION GARAGE DOOR SERVICE OF MEMPHIS METRO

John had an opportunity to come early to repair my garage door. It took him less than 5 minutes to solve and fix the problem. He was very professional and answered questions that concerned me

Arnita Butler

My husband and I are very disappointed in our most recent experience with Precision. Our garage door is broken. Broken beyond repair. It is a Precision door that was installed in 2021. Thankfully, our door did not malfunction and fall on either of our vehicles or our children. When we reached out to Precision, we were given an appointment that was later delayed due to the weather in Memphis (snow). However, during that wait time, we were able to get estimates from two other garage door companies. Both companies' technicians noted the difference in the appearance (wear and tear) of the garage door and the spring components. The springs are obviously older than the door-which means we were given a new door and it was attached to the ancient, out of date springs that we already had. On January 22, a technician (John Pugh) came to our residence and inspected the door. We were given the option of paying $200 to have the door removed or PAYING to have a new one installed. He noted that he did not work for Precision in 2021 at the time the garage door was installed, therefore he does not know why new springs were not installed too. After he left, my husband spoke with Ben White, a manager, who gave us the same options. He informed us that during Covid ( 2021, when our door was installed) Precision was short staffed, as well as short on supplies, so the decision was made to install the door without updating the springs. Now, we are suffering from the consequences of that decision-old, outdated springs that could not support a new door. This is unacceptable and we certainly expected a different outcome once we spoke with a technician and a manager. In 2021, we contacted Precision because they were HIGHLY recommended to us, unfortunately we will not be able to pass this recommendation to others. Based on this experience, I would rate them with 0 star.

Theoplias Benson

We appreciate you speaking with our Residential Manager, Ben White, and coming up with a resolution that works for you. Please let us know if you have any other concerns in the future.

The Precision Team

Our experience with your people was very pleasurable. They were courteous and professional are great representatives of your company of which you should be very proud.I will be more than happy to recommend your company to anyone.I trust that you and your employees will have a safe and blessed future. Thank you for your service. John

John King

Dillon was exceptional… on time, knowledgeable and professional. Very pleased with the experience.

Glenn Padgett

My experience was wonderful. Roger was a great technician. Very professional and got the door fixed quickly. Very impressed with how quickly this company responded to my email and fixed same day. Highly recommend.

Rebecca Bates

Payton did a fabulous job. He was courteous, professional, and explained each step along the way. He even programmed my car garage door opener to the new Lift Master. I highly recommend Payton and Precision Door.

Holly Elkins

For the second straight time Jason has been fantastic. Kind, helpful and saved us money with his advice for our gate problems.

Charles

Knowledgeable and personable!

David Young

Friendly people and great work

Louis Washington

The technician was courteous, timely and efficient. He explained what was wrong and answered our questions.

Candace Lucas

Roger of Precision Doors arrived on time this morning to service my Garage Door opener. He was professional, didn't make a mess and taught me how to use the new keypad. Should I ever need service I will definitely reach out to Precision Doors again.

Linda Parham

QUICK RESPONSE, & rapid response/resolution of issue affecting operation of garage door operation. OUTSTANDING JOB BY TECHNICIAN.

Russell Gregory

Overall this was a good experience .. service tech was very knowledgeable and corrected the problem .. communication was extremely great.. company and service rep..however after researching the average price of the work performed before the trip I was surprised at the quote.. about $200 over suggested price .. seemed high for an hours work and a garage spring .. $588

Joe Ervin

Mr. Ervin, thank you for speaking with our Residential Manager, Ben White earlier and discussing your concerns regarding the pricing. We certainly hope that we were able to take care of those concerns for you, and that we have exceeded your overall expectations.

The Precision Team

Very professional and courteous services!

Susan Howell

Awesome job! You can tell he take pride in the job that he was doing

Robert Slaughter

This is the second time I’ve used Precision to fix my garage door springs and both times they have done excellent work. I just have to compliment Chris. He showed up and after accessing what needed to be fixed, noticed my young son, who has Special Needs, really watching and asking questions. Chris then asked my son if he wanted to help him and let him help with bringing some very small parts into the garage. My son loved this and just talked and asked questions during the whole process. I would like to commend Chris on his politeness and interaction with my son. I would give him more than 5 stars if I could.

John Hancock

Precision Door was very quick in responding to my call about the keypad outside my garage door not operating. I called one afternoon and Josh was here to fix the problem the very next day. (All it took was an electronic reboot, with the disconnect apparently caused by a software update from the manufacturer.) There was no charge. Precision Door has a great email system to keep its customers informed of when the technician is coming. I was very satisfied with the friendly and efficient service.

Ron G

Payton Naylor was the technician and was the ideal person in terms of professionalism and courteous service. He was in and out in 45 minutes and went the extra mile to lubricate the moving parts of the existing door before leaving, making for a quieter performing door.

Bo Thomas

Great company showed up at the specified time fixed and explained everything that was needed to be done. Great customer service.

David Strong

Your company was very thorough and precise. The technician was very very helpful and knowledgeable. Thanks you for the service

Ronnie Moore

You met and even surpassed my expectations. I was so glad I was able to make an appointment quickly. You were really easy to talk to. Casey was prompt, very courteous and extremely professional. He made me feel very comfortable. He was easy to talk to and very helpful. He gave me advice on applying lubricant to door, including the name of a lubricant to use.

Therse Mangold

Casey was professional, courteous and did a great job repairing our garage door!

Kathy B.

Extremely happy with Precisions service and products. Michael came out to give me a quote and told me how to modify garage to have a door and opener installed. After the modifications, Jason the installer came out and did a beautiful job with my new door and opener. I am very impressed with their employees professionalism and helpfulness.

Heidi Coppola

Quick & easy replacement. Very courteous employee.

Cheri Gambill

Payton and Dylan very professional and courteous. Payton detected the problem and fixed. Great company!

Debbie Dlugach

perfect in every way!

Sandy Cardwell

Payton was very professional and helpful in explaining the problem. Easy to talk to.

Arnetta Cooper

Waiting on an estimate for gate opener repair.

Larry Miller

Mr. Miller, we were able to get that estimate sent and the work has now been completed. We do hope you would consider updating your review to reflect the job that was done for your gate, and please do not hesitate to reach out to one of our team members if you need any service in the future.

The Precision Team

Kudos to your tech Casey the consumate professional. On time, broke down exactly what he found causing the problem and got it fixed quickly. I like giving local companies business but sometimes you have to call a pro and Precision are pros at what they do. I highly recommend them to repair your garage door.

Arthur Miller

Precision Door service always provides excellent professional service and they are very punctual.

Multi-South Management Services