Precision Garage Door Service Of Johnston

Grant and Kyle were great! They got us in a day early and were thorough in reviewing the work at hand, listening to what we were looking for and going over our options with us. Work was executed flawlessly and painlessly! Thank you!

My garage door started to malfunction and I called Precision the next morning and they were able to schedule a service call the same day. The representative was helpful and friendly. The technician called and texted when they were on the way, well within the scheduled time. He called again to let me know what he found and my only option was replacing the opener (20+ years old). He gave me my options and explained them well. I was able to make a decision based on that. He had the equipment on his truck and was able to start the work right then. By the time I got home the new equipment was installed and he talked me through all the new features and even programmed my car opener. Great experience, and great people to work with.

Got an appointment right away, technician showed up on time, technician seamed very knowledgeable and completed my repairs. Would highly recommend. Great job.

The young man that came was very cordial. He arrived on the time he estimated. He explained what issues he found, including what was fault with my door. He fixed quickly.

My tech was very thorough. Gave me 3 options, I chose what I needed now, springs and tension cables. He told me I needed a new center bearing which would be steel instead of plastic. I had asked him the price of the springs and tension cables. Didn’t give the bearing price a second thought. Until I printed of the invoice to file it. I noticed I had not received my military discount which I had asked about when I made my appointment. I texted the technician and he corrected that. Then I looked at the cost of the steel bearing. I just about had a cow. I was told I was not being charged for labor cost. Which meant to me it would be covered on the cost of the materials. But 80 dollars for a 10 dollar bearing, lol. I was like WOW that is a bit over the top. I figured the materials would be 2-3?times the cost. But not 8 times the cost on Amazon.