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PRECISION GARAGE DOOR SERVICE OF MOUNTAIN VIEW

GARAGE DOOR REPAIR, NEW GARAGE DOORS & OPENERS

877-301-7474 REQUEST APPOINTMENT
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Precision Garage Door of San Jose

Has Received 64 Reviews in:

The Mountain View Area

Average Rating: 4.64

5 stars

Precision Van

Broken Garage Door Spring Repair

08/12/2023
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

From taking my call to showing up in time and getting the job done, Precision Garage Door was professional, courteous, and great to work with!

Jimmy

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Install

07/07/2023
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Replaced 1 garage door opener and serviced 2 doors. Came one day after calling, completed work promptly, professionally, and cleaned up thoroughly. Even helped me to connect up my car's built-in remote. Would definitely use again.

Don Alpert

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

06/09/2023
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called Precision garage door to fix a broken spring. He arrived promptly and replaced the hinge for what I thought was a reasonable cost, given that its well beyond a normal home owners capability to replace. But the tech then proceeded to find all sort of add on's...$200 to apply lubricant to 3 doors (which he said was a deal since it's usually $200 door). Took him all of 5 minutes for all 3 doors. I found the lubricants on Amazon for $25. Then he found a damaged hinge and replaced it for $120. Took him 3 minutes. TWO hinges on Amazon are only $12. So that's $110 for 3 minutes labor. Given that driving and set up costs were already included in the spring replacement, that's just absurd. He also replaced 10 rollers for $400. Rollers cost $15 on Amazon. Took him under 10 minutes to replace all 10. While I understand there's value to having the parts in hand as well as the tech's experience, it's not even close to what I was charged. I'd give 0 stars if it was an option. Live and learn!

Bruce Herrmann


Response:

Hi Mr. Balli, We are very sorry for your terrible experience and want to make it right for you. Including a courtesy rebate and understanding what happened. If easier, you can call us at 510-785-9195 and ask for General Manger, Freddy Should take just a few minutes to try to make things right. We want you to be happy and want to make things right for you. Thank you for your consideration. Freddy Cespedes

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

06/06/2023
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great product and workmanship from Paul Brinkman

Barney Huang

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

03/08/2023
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent, in every way!! Company was responsive, and onsite Joel provided a clear explanation of his work, and was efficient, thorough and did a great job! Everything repaired and working as expected. We have a new 'go to' for any garage door issues.

Debra Babcock

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

02/22/2023
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Awesome service! I couldn't be more happy about my new garage door opener and the updated spring.

Shang Ma

Service Provided:

Garage Door Opener Install

Product:

Opener

Broken Garage Door Spring Repair

10/14/2022
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Everything was perfect! Paul came to our house shortly after we called for two broken springs. He made an estimate and then performed the work. All said, it was only 3 hours from the time we called until our door was fixed.

John Pytel

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Opener Repair

07/01/2022
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Paul was very professional and knowledgeable in solving my garage door problem. He explained all my options clearly and honestly. I was very satisfied and would recommend your company to my friends.

Irene Shapiro

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

05/12/2022
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician "Paul" diagnosed problem with 30+ year old automatic garage door opener. He explained four options to remedy situation and was specific as to how much each choice would cost. Paul completed the job, reviewed the "how-to's" in one visit. I highly recommend Precsion Door Service for same-day and excellent service. Terri G

Terri Goldberg

Service Provided:

Garage Door Repair

Product:

Garage Door Opener

Garage Door Repair

04/19/2022
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service satisfactory. Paul was professional and helpful.

Don Shrank

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

04/04/2022
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Phillip was very helpful in helping me to decide which would be the best devise for me. He was very pleasant to work with.

Carole Johannes

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Install Garage Doors

10/28/2021
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The job was done on time and the quality of the work was great! Thank you!

Mike Sarhadi

Service Provided:

Install Garage Doors

Product:

Garage Doors

Garage Door Repair

04/02/2021
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Replaced my 21 year old Liftmaster and installed remote keypad. Jerry was very professional and worked very efficiently. He took great care in explaining the process to me and the overall door conditon and needed maintenance. My door is now QUIET, safe and up to date with technology. Jerry gave me a tutorial after installation on how to operate the new equipment. Overall fantastic service.

Shelley Doran

Service Provided:

Garage Door Repair

Product:

Garage Door Opener

Broken Garage Door Spring Repair

10/16/2020
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was very professional and helpful.

Bodhi Mukherje

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

05/19/2020
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service very professional

Stephen I

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

04/29/2020
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very grateful for prompt, friendly and safe service.

Fran Goodwin

Service Provided:

Garage Door Opener Install

Product:

Remotes / Keypad

Garage Door Repair

04/16/2020
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great prompt and quality service. Highly recommend.

Luis Castellanos

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

11/27/2019
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Wonderful and kind as always. Turned out the circuit breaker for the garage door opener had switched off and my efforts to turn it on didn't work. (And the nice painting contractor couldn't get it to switch on, either). Michael took about a minute to figure out the problem and show me how properly to work with that particular breaker. (All the others were fine).

Lynne Henderson

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

11/24/2019
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Sheridan and Alex were fast, efficient and thorough.

Lionna Peery

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

10/06/2019
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My call to Precision was promptly handled and appointment and Service Tech were prompt and efficient. Mine was a maintenance request or check up as they say. Quickly done but check list was completed and door is so quiet and smooth. Thank you Mike and Precision.

Jacqueline Gavin

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Install

09/29/2019
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was excellent. Being willing to work on a Sunday afternoon and evening was amazing. The technician made a great effort to fix the unit, but when it couldn't be repaired, had everything with him to perform a complete installation, including the springs. I would recommend this company without hesitation.

Satisfied Customer

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

07/19/2019
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service! Joshua made additional recommendations at the time of service.

Helen Ho

Service Provided:

Broken Garage Door Spring Repair

Product:

Garage Door Repair

06/26/2019
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

give Mario a pay raise

Richard Harris

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

06/20/2019
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding service from beginning to end (setting appointment and service visit). Easy to set up an appt., on-time service with call ahead confirmation, expert and friendly service. Mike is an excellent technician.

Sally Mackey

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

05/06/2019
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

James was everything we did not expect: Fast, thorough, and thoughtful in explaining all of our options. Cannot say enough good things about this experience. I thought only springs were needed but seeing as how everything must work well together we replaced almost everything.

John Perrino

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

03/17/2019
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

great service previously and the same yesterday

William Holland

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

02/01/2019
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

TIMELY, PROFESSIONAL AND COUTEOUS

Mike Gardner

Service Provided:

Garage Door Opener Install

Product:

Opener

Garage Door Repair

02/01/2019
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Horrible! Service tech says the repair will take 15-20 minutes, wants $400 (and no parts are needed). Even lawyers and Drs don't get paid that much!

Bruce Herrmann


Response:

Mr. Herrmann - Thank you for response. Glad we had an opportunity to talk with you. Your feedback helps us get better. Sorry for your experience. We did a very poor job communicating with you as to what we suggested to do to properly fix your door. We strive for 100% customer satisfaction and obviously missed the mark with you. Glad your door got fixed with no charges from us. Hope your door works well for a long time.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

01/18/2019
5 stars

Mountain View, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Not very happy. I was assured on the initial phone call that Precision would do everything they could to repair the garage door opener if possible. My garage door suddenly stopped working -- relays clicked but door didn't move, which I demonstrated. Without any further troubleshooting I was presented with a quotation for over $800 for replacement. I declined, and with nothing to lose, opened the unit and replaced the blown fuse for $11. The garage door opener has been working fine since. The second star is because they pointed out a frayed door cable, which ultimately would be a problem I can now proactively repair.

Anonymous


Response:

Bill – Thank you for taking the time to respond to our customer satisfaction survey. We’ve tried to reach out to address your concerns and find a resolution, but we haven’t received a call back. Please feel free to call us at the number we left. Thank you for your time and your business. We hope to hear from you soon.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Broken Garage Door Spring Repair

12/05/2018
5 stars

Los Altos, CA

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Blake was precise in the repairs he performed on my garage door and did a thorough inspection of what work I will need in the future. He was cordial & friendly. He did an exemplary job on my garage door.

Lawrence Hooser

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Our Average Rating
5 stars

With 102,065 Reviews

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Precision Door Service of San Jose

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of San Jose

License: #993539
We Fix Garage Doors Right Springy

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