Precision Garage Door of San Jose
Has Received 64 Reviews in:
The Mountain View Area
Average Rating: 4.64
Broken Garage Door Spring Repair
Los Altos, CA
From taking my call to showing up in time and getting the job done, Precision Garage Door was professional, courteous, and great to work with!
Jimmy
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
Los Altos, CA
Replaced 1 garage door opener and serviced 2 doors. Came one day after calling, completed work promptly, professionally, and cleaned up thoroughly. Even helped me to connect up my car's built-in remote. Would definitely use again.
Don Alpert
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Los Altos, CA
Called Precision garage door to fix a broken spring. He arrived promptly and replaced the hinge for what I thought was a reasonable cost, given that its well beyond a normal home owners capability to replace. But the tech then proceeded to find all sort of add on's...$200 to apply lubricant to 3 doors (which he said was a deal since it's usually $200 door). Took him all of 5 minutes for all 3 doors. I found the lubricants on Amazon for $25. Then he found a damaged hinge and replaced it for $120. Took him 3 minutes. TWO hinges on Amazon are only $12. So that's $110 for 3 minutes labor. Given that driving and set up costs were already included in the spring replacement, that's just absurd. He also replaced 10 rollers for $400. Rollers cost $15 on Amazon. Took him under 10 minutes to replace all 10. While I understand there's value to having the parts in hand as well as the tech's experience, it's not even close to what I was charged. I'd give 0 stars if it was an option. Live and learn!
Bruce Herrmann
Response:
Hi Mr. Balli, We are very sorry for your terrible experience and want to make it right for you. Including a courtesy rebate and understanding what happened. If easier, you can call us at 510-785-9195 and ask for General Manger, Freddy Should take just a few minutes to try to make things right. We want you to be happy and want to make things right for you. Thank you for your consideration. Freddy Cespedes
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Los Altos, CA
Great product and workmanship from Paul Brinkman
Barney Huang
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Mountain View, CA
Excellent, in every way!! Company was responsive, and onsite Joel provided a clear explanation of his work, and was efficient, thorough and did a great job! Everything repaired and working as expected. We have a new 'go to' for any garage door issues.
Debra Babcock
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Mountain View, CA
Awesome service! I couldn't be more happy about my new garage door opener and the updated spring.
Shang Ma
Service Provided:
Garage Door Opener Install
Product:
Opener
Broken Garage Door Spring Repair
Los Altos, CA
Everything was perfect! Paul came to our house shortly after we called for two broken springs. He made an estimate and then performed the work. All said, it was only 3 hours from the time we called until our door was fixed.
John Pytel
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Repair
Los Altos, CA
Paul was very professional and knowledgeable in solving my garage door problem. He explained all my options clearly and honestly. I was very satisfied and would recommend your company to my friends.
Irene Shapiro
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair
Mountain View, CA
Technician "Paul" diagnosed problem with 30+ year old automatic garage door opener. He explained four options to remedy situation and was specific as to how much each choice would cost. Paul completed the job, reviewed the "how-to's" in one visit. I highly recommend Precsion Door Service for same-day and excellent service. Terri G
Terri Goldberg
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Garage Door Repair
Mountain View, CA
Service satisfactory. Paul was professional and helpful.
Don Shrank
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Mountain View, CA
Phillip was very helpful in helping me to decide which would be the best devise for me. He was very pleasant to work with.
Carole Johannes
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Install Garage Doors
Los Altos, CA
The job was done on time and the quality of the work was great! Thank you!
Mike Sarhadi
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
Los Altos, CA
Replaced my 21 year old Liftmaster and installed remote keypad. Jerry was very professional and worked very efficiently. He took great care in explaining the process to me and the overall door conditon and needed maintenance. My door is now QUIET, safe and up to date with technology. Jerry gave me a tutorial after installation on how to operate the new equipment. Overall fantastic service.
Shelley Doran
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Mountain View, CA
The technician was very professional and helpful.
Bodhi Mukherje
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Los Altos, CA
Excellent service very professional
Stephen I
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Mountain View, CA
Very grateful for prompt, friendly and safe service.
Fran Goodwin
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
Mountain View, CA
Great prompt and quality service. Highly recommend.
Luis Castellanos
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Mountain View, CA
Wonderful and kind as always. Turned out the circuit breaker for the garage door opener had switched off and my efforts to turn it on didn't work. (And the nice painting contractor couldn't get it to switch on, either). Michael took about a minute to figure out the problem and show me how properly to work with that particular breaker. (All the others were fine).
Lynne Henderson
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Los Altos, CA
Sheridan and Alex were fast, efficient and thorough.
Lionna Peery
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Repair
Mountain View, CA
My call to Precision was promptly handled and appointment and Service Tech were prompt and efficient. Mine was a maintenance request or check up as they say. Quickly done but check list was completed and door is so quiet and smooth. Thank you Mike and Precision.
Jacqueline Gavin
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Install
Los Altos, CA
The service was excellent. Being willing to work on a Sunday afternoon and evening was amazing. The technician made a great effort to fix the unit, but when it couldn't be repaired, had everything with him to perform a complete installation, including the springs. I would recommend this company without hesitation.
Satisfied Customer
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Broken Garage Door Spring Repair
Mountain View, CA
Excellent service! Joshua made additional recommendations at the time of service.
Helen Ho
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
Los Altos, CA
give Mario a pay raise
Richard Harris
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
Mountain View, CA
Outstanding service from beginning to end (setting appointment and service visit). Easy to set up an appt., on-time service with call ahead confirmation, expert and friendly service. Mike is an excellent technician.
Sally Mackey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Broken Garage Door Spring Repair
Mountain View, CA
James was everything we did not expect: Fast, thorough, and thoughtful in explaining all of our options. Cannot say enough good things about this experience. I thought only springs were needed but seeing as how everything must work well together we replaced almost everything.
John Perrino
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Los Altos, CA
great service previously and the same yesterday
William Holland
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
Los Altos, CA
TIMELY, PROFESSIONAL AND COUTEOUS
Mike Gardner
Service Provided:
Garage Door Opener Install
Product:
Opener
Garage Door Repair
Los Altos, CA
Horrible! Service tech says the repair will take 15-20 minutes, wants $400 (and no parts are needed). Even lawyers and Drs don't get paid that much!
Bruce Herrmann
Response:
Mr. Herrmann - Thank you for response. Glad we had an opportunity to talk with you. Your feedback helps us get better. Sorry for your experience. We did a very poor job communicating with you as to what we suggested to do to properly fix your door. We strive for 100% customer satisfaction and obviously missed the mark with you. Glad your door got fixed with no charges from us. Hope your door works well for a long time.
The Precision Team
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
Mountain View, CA
Not very happy. I was assured on the initial phone call that Precision would do everything they could to repair the garage door opener if possible. My garage door suddenly stopped working -- relays clicked but door didn't move, which I demonstrated. Without any further troubleshooting I was presented with a quotation for over $800 for replacement. I declined, and with nothing to lose, opened the unit and replaced the blown fuse for $11. The garage door opener has been working fine since. The second star is because they pointed out a frayed door cable, which ultimately would be a problem I can now proactively repair.
Anonymous
Response:
Bill – Thank you for taking the time to respond to our customer satisfaction survey. We’ve tried to reach out to address your concerns and find a resolution, but we haven’t received a call back. Please feel free to call us at the number we left. Thank you for your time and your business. We hope to hear from you soon.
The Precision Team
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
Los Altos, CA
Blake was precise in the repairs he performed on my garage door and did a thorough inspection of what work I will need in the future. He was cordial & friendly. He did an exemplary job on my garage door.
Lawrence Hooser
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
With 108,072 Reviews
For this location's local site visit:
This location is owned and operated by:
Pat Prendergast
Precision Door Service of San Jose
License: #993539