Precision Garage Door Service Of Mountain View

This company was reccommended to me by a good friend who had previously used their services for a garage door repair and was happy with the results they provided. I also was happy with their garage door services . From my initial inquiry phone call to the completed project they were very helpful. I was able to have them come out to look at my garage door the day of my call. When I called them at 2:30 they were able to provide ne with me a window of time for their arrival: between 4 and 8 . When I asked the receptionist if they could determine if the repair person would come closer to 4:00 or 8:00 she said that person would call me about 1/2 hour in advance of their arrival. I received a call from Paul, the technician. He came exactly at 4 as he had said. I He was clear about his procedures and explained how he would evaluate the problem. He determined a quote. He stated that I have a very sturdy 24 year old garage door . He said that he felt though, that this garage door was designed more for a commercial residence than a residential one. He listened to what I mentioned had been problematic with the garage door.. it would only open 1/4 of the way and was jerky and loud upon opening I had to lift the door by hand the rest of the way and help push it up in order to get it to open fully. Paul was able to break down options of what could be comproble solutions to the problem . He showed me the breakdown on his iPad of his quotes and explained the four options.. He was willing to talk by phone to my friend who had used this company to go over the information he had shared with me as I wanted to get another opinion . Paul provided 4 options explaining what would be the warranty or not for each option. He gave me his opinion about how much he thought I should replace where I would most likely be happy with the end result. He was able to give comparisons in a manner I could relate to using examples . He was able to complete the work that day. He had a variety of parts in his truck.His invoice was very detailed about the completed work. He determined the work could be finshed by 7:00 and it was . He said that after fixing sone of the basics I could still add or change to options he had provided along the way as he worked. I am so happy to have a garage door that works properly again. Paul was very knowledgeable and efficient . I highly recommend requesting that Paul could be your technician for your garage door repair needs .

Paul was the best. Thought i needed a new garage door. He suggested repairing my old door to avoid the hassle of the HOA. Runs like NEW!Thanks Paul

The first time Precision Garage Door came to repair the seal on my garage door, I was not happy with the work. Within the next business day, their Manager called me and offer to redo the work. He sent a different technician out to fix the problem. The new technician was patience, thorough, and took his time to do the work correctly. It was day and night compared to the first call. I really appreciated that Precision Garage Door really stood behind their business. I experienced first hand how they went out of their way to keep the customer happy. Definitely would not hesitate to call them again if I needed any additional work done!

Paul was very efficient and took the time to explain all the features of our new garage door opener. Great customer service. I highly recommend Precision!

SOUKIE SING installed a new garage door opener motor for me. Everything went great! He told me how it works and to do the things I wanted to know how to do. Great Job.