Precision Garage Door of San Jose

Has Received 42 Reviews in:

The Mountain View Area

Average Rating: 4.57


Garage Door Repair

06/26/2019

Los Altos, CA

Review:

give Mario a pay raise

Richard Harris

Service Provided:

Garage Door Repair

Product:

Broken Garage Door Spring Repair

06/20/2019

Mountain View, CA

Review:

Outstanding service from beginning to end (setting appointment and service visit). Easy to set up an appt., on-time service with call ahead confirmation, expert and friendly service. Mike is an excellent technician.

Sally Mackey

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Broken Garage Door Spring Repair

05/06/2019

Mountain View, CA

Review:

James was everything we did not expect: Fast, thorough, and thoughtful in explaining all of our options. Cannot say enough good things about this experience. I thought only springs were needed but seeing as how everything must work well together we replaced almost everything.

John Perrino

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

03/17/2019

Los Altos, CA

Review:

great service previously and the same yesterday

William Holland

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Install

02/01/2019

Los Altos, CA

Review:

TIMELY, PROFESSIONAL AND COUTEOUS

Mike Gardner

Service Provided:

Garage Door Opener Install

Product:

Opener

Garage Door Repair

02/01/2019

Los Altos, CA

Review:

Horrible! Service tech says the repair will take 15-20 minutes, wants $400 (and no parts are needed). Even lawyers and Drs don't get paid that much!

Bruce Herrmann


Response:

Mr. Herrmann - Thank you for response. Glad we had an opportunity to talk with you. Your feedback helps us get better. Sorry for your experience. We did a very poor job communicating with you as to what we suggested to do to properly fix your door. We strive for 100% customer satisfaction and obviously missed the mark with you. Glad your door got fixed with no charges from us. Hope your door works well for a long time.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Opener Repair

01/18/2019

Mountain View, CA

Review:

Not very happy. I was assured on the initial phone call that Precision would do everything they could to repair the garage door opener if possible. My garage door suddenly stopped working -- relays clicked but door didn't move, which I demonstrated. Without any further troubleshooting I was presented with a quotation for over $800 for replacement. I declined, and with nothing to lose, opened the unit and replaced the blown fuse for $11. The garage door opener has been working fine since. The second star is because they pointed out a frayed door cable, which ultimately would be a problem I can now proactively repair.

Anonymous


Response:

Bill – Thank you for taking the time to respond to our customer satisfaction survey. We’ve tried to reach out to address your concerns and find a resolution, but we haven’t received a call back. Please feel free to call us at the number we left. Thank you for your time and your business. We hope to hear from you soon.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Broken Garage Door Spring Repair

12/05/2018

Los Altos, CA

Review:

Blake was precise in the repairs he performed on my garage door and did a thorough inspection of what work I will need in the future. He was cordial & friendly. He did an exemplary job on my garage door.

Lawrence Hooser

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

11/26/2018

Los Altos, CA

Review:

I previously had a service in which I purchased a lifetime warranty. When one of the parts broke, I was informed that they would no longer honor the lifetime warranty on future work. The repair person said it was not an option on my original receipt, so the previous service person sold me something that the company did not offer. However, after he left, I noticed the paperwork did have a lifetime warranty option selected, and I called the owner. He was polite and said to send him the paperwork. I did so 5 months ago, as well as a month later and 6 weeks later. I left 3 messages for him. Nobody got back to me so I am marking this down to 2 stars.

T Blalack


Response:

Tallis – Thank you for taking the time to review our service. We aim to have fully satisfied customers and regret our recent poor mis-communications. We will look to this as a teaching opportunity for our team so that we may better serve our customers in the future. We have since reached out and spoken with your wife to acknowledge we are honoring the limited lifetime warranty included with your previous purchase. We trust this resolution has been to your satisfaction. We appreciate your business and look forward to serving you again in the future if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

10/15/2018

Los Altos, CA

Review:

No one has showed up. I’ve been waiting since 8:00am. No one has called to let me know if they are coming or not. I thought you were reliable. ?

Theresa Anderson


Response:

Theresa - Thank you for taking the time to respond to our customer satisfaction survey. We apologize for running late beyond our arrival window and not notifying you. We regret our poor communication and will look to this experience as a teaching opportunity so that we can better serve our customers in the future. We appreciate the opportunity to earn your business and look forward to serving you again if needed.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Door Repair

09/08/2018

Los Altos, CA

Review:

Excellent quality of work. Very courteous and efficient. Great quality of outcome. Fair and honest quotes. Technician James and two young and energetic assistants.

Ed Stinston

Service Provided:

Garage Door Repair

Product:

Garage Door Opener

Garage Door Opener Install

09/04/2018

Mountain View, CA

Review:

Today was a great day, it did not start that way, my spring on the garage door snapped, and of course I was over the top. But I remembered I had used Precision before, I called and Austin came to replace the springs, during our discussion he indicated that the old opener was 20 years old, and that springs break. I asked about new openers and he explained the latest variety. As he fixed the spring I asked more questions and he explained everything to my satisfaction, he was straight forward and polite. I was extremely impressed with Austin, his work was fast clean, no mess and he knew what he was doing, I bought a new opener and was very satisfied with the performance of the door and the company. Great job Austin and Precision Door.

James Barret

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

09/01/2018

Los Altos, CA

Review:

Our garage door opener hardware failed and our cars were trapped in our garage. We have a solid wood, very heavy garage door and couldn't lift it so appreciated Precision able to send a team within 24 hours to fix. They are very knowledgeable, gave us options, and ultimately fixed our hardware and set us up with hardware that will last many years. Very professional and courteous and even cleaned up before they left. I would highly recommend them...locally owned and operated.

Rhett Livengood

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

08/20/2018

Los Altos, CA

Review:

Came on time, fixed the problem, very professional

Richard and toni Thornton

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener

Garage Door Opener Repair

05/08/2018

Los Altos, CA

Review:

absolutely wonderful service. Chewy was A+ polite, efficient, and professional. Excellent customer experience arrived on time. Tried to fix our 20 year old garage door opener couldn't be done. Installed a new one. I will always use this company for all my garage needs----- they were aces.

Judy Madrigal


Response:

Judy Madrigal, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Chewy.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Belt Drive Garage Door Opener

Garage Door Opener Install

04/20/2018

Los Altos, CA

Review:

Is it possible to get another garage door opener. The technician left only one opener and we need two.

Hiroshi Matsumoto


Response:

Hiroshi Matsumoto, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Repair

03/09/2018

Mountain View, CA

Review:

Chewy did a great job in explaining what the problem was with our garage door opener and performed a fantastic repair job. We are extremely satisfied with the service and give Precision our highest recommendation.

David Chang


Response:

David Chang, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with  Chewy and his work.  

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Repair

06/22/2017

Los Altos, CA

Review:

Received 5 stars service from Mike D Rogers! Very quick to replace my springs and 2 end bearing plates. The door is now very quiet and smooth. Thanks Mike for showing up on time and get things done very FAST.

Patrick Yuen


Response:

Patrick Yuen, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Mike and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Garage Door Opener Repair

05/22/2017

Mountain View, CA

Review:

We are seniors and felt insulted when the technician laughed and said we put the batteries in wrong and proceeded to write out the bill in full. I see your ad on TV and will never call your company ever again and tell every one we know our experience.

Jack Boland

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Repair

05/03/2017

Los Altos, CA

Review:

I would like to thank Chad for a excellent job he did. As a service tech myself i have been on the other side of repairs. He told me what was needed to get the job done and what would make it last. He also found out what charges would be so i could make a informed decision as to what parts which would make things better. the door works great now. Like with this the warranty would be . He was on time called ahead. a class act. a full rebuildThanks to all.

Michael Tarr


Response:

Michael Tarr, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Chad and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Broken Garage Door Spring Repair

03/11/2017

Los Altos, CA

Review:

Had new springs installed by Precision Door less than 6 months ago. Now they will no longer support door. Technician charged me $220 to adjust sprints (15 minutes and no parts). Disappointed.

Paul Larango


Response:

Paul - Thanks for your review and insight. We would love to assist and remedy the situation. Unfortunately, we have reached on a number of occasions and have not been able to reach you. We appreciate your business.

The Precision Team


Comment:

Thank you so much for attending to the problem this week. Problem resolved and I would adjust my star rating upwards if given the chance.

Paul Larango

Service Provided:

Broken Garage Door Spring Repair

Product:

Broken Garage Door Spring Repair

03/09/2017

Mountain View, CA

Review:

Best Service, Fast, Friendly, Professional with a good Price

Lev Borukhov


Response:

Lev Borukhov, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Opener Repair

01/23/2017

Mountain View, CA

Review:

Great job, came on time and very helpful!

Nanci Scharfen


Response:

Nanci Scharfen, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Remotes / Keypad

Garage Door Repair

11/27/2016

Los Altos, CA

Review:

Rafael just left. Garage door is working perfectly and was fixed in no time at all. Great job and good service tech!

Bonne Alden


Response:

Bonne Alden, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Rafael and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Garage Doors

Garage Door Opener Install

11/07/2016

Los Altos, CA

Review:

Cory was extremely professional. He explained all of the information on my new garage door opener.

Regina Poerio


Response:

Regina Poerio, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Garage Door Opener Repair

08/18/2016

Los Altos, CA

Review:

Fantastic! Gave me a call to let me know when he would arrive. Cory, the Service Advisor was at my house in 30 min. Polite, informative and problem fixed right away. Would definitely call them again. Excellent Service.

Debbie Nansen


Response:

Debbie Nansen, we are thrilled to know you are a satisfied Precision Door Service customer. Thank you for the feedback, and the positive comments regarding Cory.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Opener

Garage Door Opener Repair

08/16/2016

Los Altos, CA

Review:

This gararage door costed $615 for one battery replacement and one hour of work to lubricate the doors. Way too expensive...........

Felix Theeuwes


Response:

Felix - Thanks for the feedback regarding our pricing. We constantly review our policies and pricing to remain competitive. We appreciate your business and will look forward to serving you again in the future.

The Precision Team

Service Provided:

Garage Door Opener Repair

Product:

Garage Door Opener Install

07/22/2016

Mountain View, CA

Review:

Found Precision Door on the diamond certified site. Friendly and quick response. Got a new garage door opener. Very pleased with service and product. Only issue was the price range given over the phone of $350-$800 was way off from the range given to me by the serviceman of $670-$900. Buyer beware.

Eugene Shek


Response:

Eugene - Thanks for taking the time to review your experiences with Precision. We fully inspect all aspects of each door and opener that we service. In addition to the known issues, it's not uncommon to find underlying problems. We bring those to the customer so that they can decide if they would like to replace or not. We appreciate your business and will look forward to serving you in the future if the need arises.

The Precision Team

Service Provided:

Garage Door Opener Install

Product:

Garage Door Opener

Broken Garage Door Spring Repair

07/05/2016

Los Altos, CA

Review:

We contacted Precision Garage Door for service Friday, July 2, 2016 and the quality of service from Jessica, the receptionist, to Julio, the service technician wereDiamond Certified, 5-Star. Both were professional, knowledgeable and precise in timing and in the repair. Pat & Bill Osborne

Pat Osborne


Response:

Pat Osborne, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Service Provided:

Broken Garage Door Spring Repair

Product:

Springs

Garage Door Repair

07/03/2016

Mountain View, CA

Review:

Joseph was very professional, knowledgeable and thorough. Came out right away and had the job done quickly. Couldn't be more pleased with the service.

Derek Evan


Response:

Derek Evan, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Joseph and his work.

The Precision Team

Service Provided:

Garage Door Repair

Product:

Springs

Our Average Rating

With 55526 Reviews

  • 5 Star (95.7%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Precision Door Service of San Jose

For this location's local site visit:

This location is owned and operated by:
Pat Prendergast

Precision Door Service of San Jose

License: #993539
We Fix Garage Doors Right Springy

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