Even though I called on a Sunday night, there was someone there to answer the call and set up an appointment for the next day. It turns out they answer their phone 24/7 which I wasn’t able to find anywhere else. The person who came out to do the work, Mike, was great. I’d been given a window from 1-5 and he was there at 1:15, having called 30 minutes ahead to let me know he was on his way. He identified the problem, explained what work was needed and completed the work quickly. Just as he was about to program the remote, the power went out in my area with PG&E estimating it wouldn’t be back on for 3 1/2 hrs. Mike showed me how to do it, and told me to call him if I had any problems and he’d come back that evening. I definitely recommend Precision.

Jan Wolf

I came home Saturday night & my garage door wouldn't open! I thought I was doomed until Monday until I went to YELP & found Precision Door Service!! Not only are they a 24-7 service BUT unlike a plumber or electrician, they don't jack up the prices on a weekend! The technician Jim, explained the 3 plans we could choose from and we upgraded our door with a 5 year guarantee. He completed the work in a timely manner was very friendly and respectful. We are so relieved to have the door in excellent working order and done by a company with a high standard of service excellence. We highly recommend Precision Door Service

Harry Weigandt

Blake did an amazing job. Very friendly and professional.

Jamie Engler

good work

Edgar Herrera

The technician that serviced my door, Blake, was wonderful. Great attitude, very professional and he was sure to explain everything he was doing and made sure that I completely understood the steps involved to reprogram my garage door opener. I was completely impressed with Blake.

Denise Mowery

Blake was a great technician to work with. I've been putting off having my garage door looked at because I was worried about getting someone unreliable. Blake made me feel at ease with the options presented and he was very knowledgeable and honest.

Wynn Webb

Mike was great! We were stranded ! Precision was one of the few companies who would send a tech out today before 2 so that we could get our cars out of the garage and offer us solutions to our problem. Super friendly and efficient, knowledgeable.

Lauri and Jim Mcneill

James did an excellent job! He installed new parts and adjusted all springs...it's working like new!

Jeffrey Powell

Jeffrey Powell, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with  James and his work.  

The Precision Team

The service tech was very helpful and within a minute found that all he had to do was reset the main door opener unit. The tough part was paying a surprising $99 for pushing the reset button. This seemed to unusually harsh for a job that took less than a minute.

Roger Moller

Excellent. Mike was fantastic . His service has always been the best

Judy Spence

Judy Spence, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.

The Precision Team

Met my expectations and repaired same day. Thank you!

Lora Vandenheuvel

Lora Vandenheuvel, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Cory did a SUPERB and quick job of replacing my garage door springs. He also checked, adjusted, and lubricated the door. There was no doubt that he was very experienced and conscientious in the service. I highly recommend!

Warren Pratt

Warren Pratt, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Cory and his work.

The Precision Team

Other than being a little late due to the weather, Rafeal did a great job.

Benjamin Welch

Benjamin Welch, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

If I could, I'd give a 3.5 star rating. We are very satisfied with the service the technician (Luis, in the San Jose area) finally did, and the garage door is working very well. However, we found the set-up unnecessarily frustrating. The original technician who came to our house mis-measured our garage door, so when the installer came, the door didn't fit, obviously. PD had to cut a new door and reschedule the appointment (we worked hard to clear our calendar for the original installation). When scheduling the new appointment (8 am the following Tuesday), the contact person I talked to reassured us that the technician would begin installing the door at 8 am because I had to leave for a non-reschedulable meeting by 11:30 (that was the only day both the technician and I had overlapping availability), and the installation was expected to take 3-4 hours. This ended up not working out real well; the technician came an hour and a half later, at 9:30 instead of 8 am. This made the lateness of the technician really stressful for me, and he was rushing around the entire time as well. I can only imagine what such rescheduling mishaps mean for people who work hourly jobs, where they lose income when a reschedule is necessary. I hope PrecisionDoor implements some sort of fix to ensure that the original measurements are correct (perhaps take a picture of the door; the technician took one look at our door and said, no, that's not an 8' door, it's only 7') and that when a promise is made about scheduling, it is kept. We have enjoyed our new garage door, and expect it to live up to the reputation of Precision Garage Doors we read about online. But the installation process was more stressful than necessary, and we were disappointed by that. Nobody needs any additional stress in their already hectic lives.

SJA

SJA - Thanks for reviewing our recent installation. We regret the trouble our team caused by mis measuring your door. We have used these circumstances to better train our staff so we serve all of our clients better in the future.

The Precision Team

I would give Prcision Door Service a 5 in rating. When I called to get an estimate on what it would cost to have the springs repaired on our garage door, the woman called me back right away with an estimate. She was very polite and nice on the phone. The repairman was right on time and very pleasant. Did the repairs in a timely matter and couldn't have asked for a nicer person. Will diffinitly refer Precision Door Service to our family and friends

Nancy Velez

Nancy Velez, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

I called about 10am yesterday and my garage was fixed by 10pm. I love that a human answers the phone 24/7, that they have a dispatch number to find out the ETA and long hours available. Corey was my technician & true to the reviewers who praised him by name, he did not disappoint: friendly, thorough, timely, helpful. I'm not sure what the competition charges but I feel the price was fair, especially considering the product and service. I'll definitely call them when it's time to order a new door.

Nancy Pauken

Nancy Pauken, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Cory was awesome! give that guy a raise.

David Knox

David Knox, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.

The Precision Team

My garage had been converted to a family room by the previous owner and I was converting it back to a garage so I needed a completely new system: garage door, springs, rails, opener, remote etc. Luis, the technician on the job was very friendly and was thorough in explaining the new system. I happened to have two other contractors working on site the same day and he was great communicating/coordinating with them as they had to work around each other. He got the new door and opener installed and working within the time frame we originally discussed and left the site clean...he was a pleasure to work with. This is the second installation I have had Precision do for me I would not hesitate to recommend them strongly!

Gary Bencomo

Gary Bencomo, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Cory was exceptional! Very professional and well spoken young man. Precision is fortunate to have him representing them. Thank you.

Jim Northcutt

Jim Northcutt, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Cory.

The Precision Team

On the Friday before Memorial Day weekend our garage door coil spring unexpectedly broke with both cars locked inside stranding us at home. After several panic calls to garage door companies with no answer or not available we called Precision and they took care of us same day. The Technician, Mike R, was friendly, very knowledgeable and efficient.

Larry Keller

Larry Keller, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.

The Precision Team

Mike was very efficient in all that he did. I was surprised at the total cost of the repair. I feel that the price for the items replaced is very high and that even though the door is 35 years old. I am a believer that to put new parts with old could cause a problem over time and that is why I gave permission to replace them. Still the part price is high and I was quoted to replace the springs was $264.00 and that was for a lessor grade spring and that is the part that is my concern.

Glen Geringer

Glen Geringer, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

This was the third trip to my home from someone from Precision. The man was not friendly...didn't smile or say good morning. He was at my house for no more than 10 minutes and changed nothing. He said that some framework had to be tightened and he didn't do that kind of thing. He did brush a few cobwebs off the light devise. I'm not a young person and thought he was very disrespectful. Not helpful at all.

Jody Cramer

Thank you for your review of your experience with Precision. We apologize that our technician seemed to be having a bad. We do ur best to only hire quality technicians. We appreciate you allowing our manager to return to better assist you with your problem.

The Precision Team

Very good service just like advertised.

Ron Schmitt

Ron Schmitt, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Definitely a 5 star rating. Mike showed up on time (even a little early) I was so glad about that. He went right to work and identified the problems. He had the parts with him in the truck so there was no waiting. When he ran into an additional problem he called it to my attention and asked if I wanted to move ahead with the repairs (which would have been needed in less than 6 months anyway.) I suggested that he go ahead with these new repairs even though it would more than double his original estimate. I was very glad to have this heads up about the new repairs BEFORE he replaced anything. He informed me that the parts were expensive and gave me the complete total for parts before the work was started. I was very happy to have this new repair done also at this time, because he was kind enough to consult me before he did the work. Good move Mike. This made me feel like I was part of the process. When his work was completed, Mike was careful to check out the door, and to replace everything that needed to be moved to complete the repairs. I would hire Precision door service in a heart beat, if further service is needed. I chose Precision door Service because in the yellow pages you advertised that you have 24-hour service and that you took credit cards. Your competitors in the yellow pages that I have, did not list these items. When I called about the service, the polite receptionist told me that as a senior citizen there was a %5 discount. That was the deciding factor for my choice of Precision Door.

Carol Phill

Carol Phill, thank you for sharing your positive experience. Precision Door Service’s goal is not only to fix your garage door right, but to provide exceptional customer service.

The Precision Team

Great service, great company. Arrived on time, provided options for fixing the problem, and all done timely and expertly. Thanks!

Alan Woertink

Ken Christopher, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

Thank You!! Service was quick within 24 hours of calling - Mike was very efficient and explained the fix in a way I could understand. Would definitely will use again.

Noel Druding

Noel Druding, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Mike.

The Precision Team

Terrific service. Thanks Phil. Arrived within the two hour service window and replacement of garage opener and springs in less than two hours.

Jon Fitch

Jon Fitch, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Phil.

The Precision Team

Tech was awesome-explained everything.

John Hadley

John Hadley, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Responsiveness the day before Thanksgiving was superb. It was raining and my door was stuck open. The technician was professional, replaced the necessary parts and repaired the door. I've had this LiftMaster 8500 only two years and this is the second time the same cable broke. This is a very expensive door and I would not recommend buying such a poor product.

Virginia Mcdermott

Virginia Mcdermott, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Our technician was AWESOME; knowledgeable, patient, and cordial. Percision quickly responded to our service request and completed the work swiftly. I highly recommend. My garage door is quiet and actually works! Phew, what a relief.

Chris & Mickie Bateman

Chris & Mickie Bateman, thank you for the review, and we appreciate the recommendation!

The Precision Team