Precision Garage Door Service Of Santa Cruz

Very impressed with the response, had a tech onsite within an hour. The issue was diagnosed and quoted which I approved. Overall quality of work was excellent. Unfortunately the tech spilt a can of paint and did not inform me until I found the evidence a few days later. Understand it was a mistake, however let me know so I can clear it up. Now I have dried white paint all over my garage floor and tools. Follow up. I received calls and emails from Precision Garage Door. They were very apologetic about my negative experience. They offered an equitable solution which I agreed to. Nice to have a company acknowledge mistakes, take responsibility and work up a resolution. Shows they care and hold themselves accountable. Very impressive.

Technician Paul was point on on every aspect for providing quality repair service for my rental property’s disabled garage door. As a landlord, I appreciated very much Paul’s explanation of what was wrong with the garage door. He offered several options and gave honest recommendations that made making the decision easy. When the work was completed, he went over everything he did and answered all my questions to my satisfaction. My tenant was also very impressed and satisfied with the work Paul delivered. Thank you, Paul, for your EXCELLENT service!

Mario and the team were fantastic. During installation of new springs, he recognized they weren’t correct for the weight of the door and came back a few days later to install the correct ones. True dedication to the outcome and great service. Would highly recommended them!

It was a pleasure working with Raul. He took time to answer all my questions and concerns. As I had trouble making up my mind about what path to take, Raul was patient and informative. He helped me understand the why behind some of the recommendations he made. The garage opener itself is purring like a kitten. The door opens smoothly and quietly, and modern openers integrate nicely in a smart home environment. I'm glad I made the decision to move forward. 5/5

Paul came to fix my garage door spring and he is very knowledgeable and replaced springs, bearing, rollers. Good job done.