Precision Garage Door Service Of Santa Cruz

This company was reccommended to me by a good friend who had previously used their services for a garage door repair and was happy with the results they provided. I also was happy with their garage door services . From my initial inquiry phone call to the completed project they were very helpful. I was able to have them come out to look at my garage door the day of my call. When I called them at 2:30 they were able to provide ne with me a window of time for their arrival: between 4 and 8 . When I asked the receptionist if they could determine if the repair person would come closer to 4:00 or 8:00 she said that person would call me about 1/2 hour in advance of their arrival. I received a call from Paul, the technician. He came exactly at 4 as he had said. I He was clear about his procedures and explained how he would evaluate the problem. He determined a quote. He stated that I have a very sturdy 24 year old garage door . He said that he felt though, that this garage door was designed more for a commercial residence than a residential one. He listened to what I mentioned had been problematic with the garage door.. it would only open 1/4 of the way and was jerky and loud upon opening I had to lift the door by hand the rest of the way and help push it up in order to get it to open fully. Paul was able to break down options of what could be comproble solutions to the problem . He showed me the breakdown on his iPad of his quotes and explained the four options.. He was willing to talk by phone to my friend who had used this company to go over the information he had shared with me as I wanted to get another opinion . Paul provided 4 options explaining what would be the warranty or not for each option. He gave me his opinion about how much he thought I should replace where I would most likely be happy with the end result. He was able to give comparisons in a manner I could relate to using examples . He was able to complete the work that day. He had a variety of parts in his truck.His invoice was very detailed about the completed work. He determined the work could be finshed by 7:00 and it was . He said that after fixing sone of the basics I could still add or change to options he had provided along the way as he worked. I am so happy to have a garage door that works properly again. Paul was very knowledgeable and efficient . I highly recommend requesting that Paul could be your technician for your garage door repair needs .

Andrey did a great job fixing our broken garage spring he’s knowledgeable, friendly towards my husband, and he did very quick job. Their costumers service are top notch our garage broke last night called them around 7:30pm and got the earliest appointment 8:30 the service done 9:30 ish am. Price are very responsible will definitely recommend this company.

Technician Paul was point on on every aspect for providing quality repair service for my rental property’s disabled garage door. As a landlord, I appreciated very much Paul’s explanation of what was wrong with the garage door. He offered several options and gave honest recommendations that made making the decision easy. When the work was completed, he went over everything he did and answered all my questions to my satisfaction. My tenant was also very impressed and satisfied with the work Paul delivered. Thank you, Paul, for your EXCELLENT service!

The service was great.

Service was impeccable. Tech Antonio kept me informed each step of the process so I understood exactly what was happening. My garage door is so quiet now! And it’s SAFE, RELIABLE, and I am worry free.