Review:

We had a broken spring the Sunday after Thanksgiving, and called Precision to see if they could replace the spring. Unfortunately, they were backed up after the holidays and couldn't get out that day, but they scheduled us for Tuesday morning from 10-12. Tyler called a little before 8 to let me know that they had an earlier opening. Unfortunately, I wasn't able to get back to him until 8:40, and he had already started servicing another customer. He let me know that he would call when he wrapped up with the other customer. About 10:15, Tyler called back and let me know that they were on their way, and they were here by 10:30. We don't know how old our garage door is for certain, but it is likely more than 25 years old. Tyler did a thorough inspection of our garage door, and showed me what he found. He laid out the potential options for repair, and we agreed to a plan. He and his trainee Shawn were very efficient, and they ended up finishing about 11:40. They showed me the hardware that they had replaced and that the door was properly balanced without the opener. I was impressed. I asked Tyler about the general cost and timeline of replacing the garage door. Based on the professionalism and competence that Tyler and Shawn showed, I expect that we'll be looking to Precision to upgrade our garage door itself in the spring. Thank you all for an excellent experience!

Response:

We are so glad you reached out to us, Bob! We are lucky to have Tyler and Shawn on our team, they would be happy to help you anytime. Hope you had a wonderful Thanksgiving!

- The Precision Team

Review:

Tyler Hockman, Technician, was professional, courteous, and very knowledgeable. He explained the problems and defects in my garage door opener and door springs. I was presented with multiple options and was very confident in his diagnosis of the issues. Precision came within 24 hours and they kept me informed of the appointment via phone calls and e-mail. I am completely happy with their service and support and would recommend them to anyone needing garage door service or installation.

Response:

That is so wonderful to hear, Rick! We will let Tyler know. Thank you for trusting us with your door!

- The Precision Team

Review:

*****

Response:

Thank you Assefa!

- The Precision Team