In June, 2020, Precision replaced drums, cables, bearings, Springs, Rollers, etc. on my garage door. (I think the company was the original installer of the garage door, as I got their number from the "Sticker" that was left in place.) The work performed back in 2020 was satisfactory and the Technician was very professional. Fast forward almost one year to June 2021. A bracket connecting the Arm to the door broke, causing the screws in the arm to loosen, with each up and down movement of the garage door. If the screws had fallen out, the door would likely "crash" to the ground from the raised position or fail to open, if it were in the closed position. Either way, a grave safety risk. The minute my husband observed the broken connection, I contacted Precision. Initially I was given a next day appointment, which left me fuming. I advised the Scheduler that, that was unacceptable given the gravity of the situation - the door would either have to be left in the closed position until fixed, essentially locking us in or we could take a chance and open it with the potential of it "crashing". The scheduler re-considered and was able to move the appointment forward to the same day - late evening. Though not a hundred percent happy, we agreed to the time slot given. Imagine our utter surprise and delight when within fifteen minutes of talking with the Scheduler, I received a call from Mickey, the Technician (same Tech, who did the work back in 2020), advising that he would be out in 10 minutes. That call from Mickey restored my faith in the company and left me thinking that they really care about their customers' safety and well being. As promised, Mickey arrived in record time, took care of the problem and apologized for the inconvenience. We were charged a small fee for the replacement part - a "reinforcement bracket". I have gone into all this detail so other customers can feel confident and assured that Precision really does put its customers' interest first; guarantees its work and uses competent Technicians. Any fleeting thoughts that we had of using another company quickly vanished. We will remain committed customers to Precision. Kudos to Mr. Denton and his team. Great job, Mickey!
I chose Precision based on previous reviews. I had a new door and opener installed. The crsw started at 11am completed at 1:30. AJ was the leader but the whole crew desteves a shout out. Would highly recommen Precision Door
Yes, of course. The technician showed great professionalism and respect. He even went beyond his duties and did his best to educate me about garage doors and their mechanisms. Great service Thanks