PRECISION GARAGE DOOR SERVICE OF CINCINNATI

Very professional and explained e everything well

I could not have had a better experience with Precision. Everyone I spoke to on the phone confirming the appointment to the courtesy call before arrival was courteous and helpful. Jonathan was prompt, upfront, honest, and friendly. I highly recommend Precision to anyone looking for a garage door repair or replacement!

Had new garage door opener installed in 2022. It's remote access stopped working all of a sudden. We spent several calls with controller company customer support resetting network and doing hard reset without success. Finally was told that battery backup wired connection needed to be removed and then troubleshoot again. In frustration called Precision who installed it and asked for help to get working. Brian was our tech who was dispatched. Was very confident he could fix the problem and was able to go through several steps and restored both opening and camera functions. Made us thankful we called. He was thorough and ensured everything worked including redoing all the controllers after multiple hard resets. We were resolved to paying a service call or hourly fee just to get our door working again but he was able to rewire the battery and reset in 20 minutes and called his company and they waived the fee. This service after the sale stands out in my mind as increasingly rare in today's world and makes Precision a future call for us when we need any other garage door related work. Good customer service after the sale and great technician in Brian. Overall 5 star experience this week. Thank you.