PRECISION GARAGE DOOR SERVICE OF LAS VEGAS

FOR THE MOST PART A JOB WELL DONE, THE BIGGEST DETAIL IS COMMUNICATION AS FAR AS EXACTLY NEEDS TO BE DONE AND EXACT COST UP FRONT SO YOU CAN SEE AND AGREE.I THINK THE TECH WAS WILL? AND A TRAINEE WILL DOSENT TALK ENOUGH BUT HE HAS THE KNOWLEDGE OF THE BUSINESS.

John

Harold came to service car garage door he explained to me what we needed and I agreed with him and and we agreed on him starting the job. I watched most of the installation and he sure knew assembly procedure. I thought the job pricing was very reasonable.

Harold Ross

It had been 10 years since Precision repaired my garage door/opener. That is why I called them now that I needed service again. I am completely satisfied. Service Technician Nicholas Burtz arrived on time, assessed the situation, told us our options, and proceeded to do the needed work. He was friendly and worked diligently. We were confident in Nick's ability. I recommend Precision and Service Technician Nick Burtz.

Patricia Wunder

5 Star service from Michael! He was Prompt, Professional and Friendly. This man is a Great Asset to your company. He replaced my garage door opener springs in a very reasonable amount of time. The price for the service was excellent. Thank you Precision ????????

Ron Herring

Bevin and was Very friendly and professional did a wonderful job and got me a great deal... fix my garage door within an hour of him coming they were quick to arriving and I was very thankful

Jan Young

I called Precision because I found their ad in the Yellow Pages. I chose Precision because of their BBB rating and the fact that they are available 24 hours a day and are usually available within two hours. I was also impressed that they give a senior discount. My garage door opener crashed and I wasn't able to get the garage door open. The technician, Justin, arrived the same evening about 8:30 and had the door open and the new garage door opener installed within two hours. I was very pleased with his service, his attitude and his ability. I would recommend Precision Garage Service to anyone.

Carol Kaufman

On time and professional.

David Wiatr

24 hour service without a Sunday emergency fee is wonderful. The Technician that came out was timely, courteous and swift. Five stars for sure. Thank you.

Laura

The guys were very professional. I give them 5 stars.

M.K.

Technicians Will and Devin were fantastic! Very fast and very friendly service. We will definitly use them again, as we have in the past!

Donna Lehmann

I recently had done what I thought would be repairs on my garage door opener. It turned out that I needed a whole new system with everything included. Nick was the person who did the installing. He is a very hard worker and made sure that everything was done well. We did have some misunderstandings and office manager Marquita handled herself very professionally and resolved the matter to my satisfaction. I would definitely recommend this company to others based on the job they did for me.

Gary Smith

Experienced a problem where my garage door would not close. Contacted Precision and they sent Jay and Austin the same day to determine the problem. The techs arrived early and diagnosed my problem. Major problem was that the door opener, being 21 yrs. old needed to be replaced. Options were provided by Jay and Austin and I selected a new door opener. Both men worked very hard for several hours in the cold, wet evening replacing my old opener. They took time to explain everything from usage, warranties, etc. Both Jay and Austin are a tribute to their business. Definitely will use again and recommend to friends and family.

Karen Sabol

I have no idea how you people got involved. I have had a firm, D&G Garage Door Service, service my door since 2006 and called them at (702) 558-5000 but for some reason, you people showed up. Did you buy D&G out? If so , why did you not have any records of my previous calls? Some of the things your tech. said needed to be done (bearing replacement, etc.) were done in 2013. Your Tech. told me that the springs and cables needed to be replaced and they were the reason for the noisy operation. However, after service the door operation is nearly silent. Future service will be performed by someone else!

Gary Randall

Gary - Thank you for taking the time to review our recent service. We strive to achieve 100% customer satisfaction and regret if we missed our mark. We didn't purchase our previous competitor’s business and regret any confusion you may have experienced. Sometimes we are offered an opportunity to take over a phone number when a competitor stops operating. We may elect to do so from time-to-time in an effort to offer continued reliable service to customers who may have otherwise reached a disconnected line. Although we do not receive any of their past records, we work as diligently as possible to provide quality service to any customer needing assistance with their garage door. Our goal is to always fix a customer’s door right and leave it in the safest operational condition possible. In doing so, we take a holistic approach to assessing the items which fail our 25-point safety inspection, along with the reasons for their failures. We regret any poor communication and will look to this as a teaching opportunity for us to better serve our customers in the future. We appreciate your business and hope to serve you again if needed.

The Precision Team

We called late and they managed to get our door fixed in the evening. This is Great Service!!!

Luis Toro

Mike was good. It was insulting to offer as little as $5 to Seniors. Is that all we are worth for our business?

Vicki Ham

Vicki - Thank you for taking the time to review our service. We appreciate the kind words you’ve shared regarding our technician, Mike. He’s an asset on our team. We aim to have fully satisfied customers and certainly appreciate our seniors. We regret if the 5% senior discount we traditionally extend on labor wasn’t as great as you might have hoped. Thank you for your business. We look forward to serving you again in the future if needed.

The Precision Team

GREAT COMPANY. MIGUEL WAS VERY NICE AND KNOWLEDGEABLE . AND PRICE WAS REASONABLE. JOB WELL DONE . THANK YOU .

Hector Hardin

My house was built in 2010 and have only had one spring on the garage door and never had a problem. The tech come out and try to up charge and tell me I need two spring or he would not warranty his work. I told him the same door you walk in you can walk out and thank for wasting my time.

Terry Artis

Terry - Thank you for taking the time to review our recent service call. We strive to achieve 100% customer satisfaction and regret we missed our mark. We apologize if there was any poor communication regarding the torsion needed to properly balance and safely operate your door. We will use this as a teaching opportunity to improve our communications and better serve our customers in the future. We appreciate the opportunity to earn your business and look forward to serving you again if needed.

The Precision Team

I am a long time resident of Southern Nevada and have seen and experienced many companies rip off customers, offer poor service or have poor technicians. I was impressed with the timely fashion Precision offered to fix my Garage door. My tech Juston was on time. He was genuine and professional. He addressed my issues, offered additional recommendations and did an outstanding Job. WOW, 5 stars for these folks

Blanca Tenhet

5 Star Rating Mark, is a great asset to your Company great personality, professional, knowledgeable about the product and waste's no time.

Mike Riley

The technician was prompt and courteous. He took the time to explain what needed repair and why and showed me the problem. He made suggestions to help me extend the life of my door & opener. Great service!!

Mary Cooper

Quick and efficient. The guys were great!

Rhonda Dunaway

The two technicians that came out where polite and professional and got the job done quickly. The price was a little higher than I expected, but since the repair was completed within an hour of my first call into the office, I considered it a worthwhile investment. I also got an estimate before they began work which I appreciated.

Amy Poechmann

EXCELLENT WORK,GREAT SERVICE

William Spezialetti

Harold is absolutely the most gracious and terrific repairman! This young man was fantastic. I was a little shocked at the price, however, he explained in detail! Great customer service!

Linda Haley

Thank you Precision for installing my brand new garage door opener -- it works great! The installers were professional, courteous, and helpful in reviewing how the new opener worked. 5-stars all of the way!!! :)

Cat Scarlatella

Will and his assistant arrived on-time and within a half hour replaced the tension spring on the single car garage door. They were courteous and diligent. The 4-star rating is because I felt the cost to install the spring ($243.90) was excessive. I was charged $148.95 for the spring that Amazon sells for $72 for a PAIR of springs see: https://www.amazon.com/Pair-218-21-Torsion-Springs/dp/B00HTGPL2K.

Joe Honrath

Joe - Thank you for taking the time to respond to our customer satisfaction survey. We appreciate the kind words you shared regarding Will and his assistant. Both are assets to our team. We always aim to achieve 100% customer satisfaction and regret if we may have missed our mark. Our customers have often shared with us that they find additional value in our service because we arrive with fully stocked service vehicles, have the best trained staff, install the highest quality parts, and offer timely/efficient repairs with some of the longest warranties in the industry. It’s also a widely recommended safe practice to hire a professional when replacing torsion springs because these systems are under a tremendous amount of tension and can be dangerous to work on or otherwise repair. We certainly appreciate your business and regret if our recent repair may have exceeded your anticipated budget. We look forward to serving you again in the future if needed.

The Precision Team

Precision is the best. Timely n excellent service.

Ted Cherewaty

The 2 technicians Will and Hall came early and on time, they we're very professional, helpful and explained everything to me. I'm glad I do business with your company and will continue to do so.

Robert Gray

excellent people. Called them Friday night and they had someone there Saturday to repair the door. Gave me a time window and then kept me up to date within that time window. Very detailed quote with what they suggest you do, what you can get away with. Very very good

Tarquin Black

Repairs when done with utmost quality. Technical was very nice and quickly indentified the problem and proceeded to fix door.

John Haddad