Precision Garage Door of Minneapolis
Has Received 7 Reviews in:
Chanhassen
Average Rating: 4.29
Install Garage Doors
Chanhassen, MN
We called for a repair to a broken spring. The technician said he recommended a new door, while the motor unit still works fine, nothing wrong. Out of inconvenience our tenant, we decided to get a quote for the single door garage, the quote was on the high end, but again, we had a tenant and didn’t want multiple companies to quote, we finally settle for a new door and motor. The installation would take place in two weeks due to scheduling delay, they had the supply. The installation day went okay, however; the garage door didn’t have a handle to match all other doors in our association and the installer said he had to return another day to complete the handle and fix a feature (vacation mode) on the remote unit as it wasn’t working properly. We paid the work order in full on the day of installation. We then schedule for February 1,2024 as a day for them to put on the handle and fix anything else that didn’t work the first time. Precision invoice ADDITIONAL $108 for the handle! This invoice came after a total payment of full parts and labor for like/same garage door style as the HOA. I’ve email and asked to confirm PRIOR to them coming on February 1,2024 that the handle should be included in the total cost paid already. They send a technician out and again, I confirm prior to him doing that work that we already paid in full, which he confirmed and remembered processing payment in full! I’m frustrated with this company because they didn’t keep their word. I’m looking into calling BBB to report this incident.
Unhappy Customer
Response:
We greatly appreciate the feedback you have given us so that we can serve you and other Precision Garage Door customers better. We are sorry to hear that you have had this experience with us. Please be assured that we take your issue seriously and will do all that we can to resolve it. Feedback from customers is an essential component of our business and helps us improve. Please allow a short time for us to review this further before we come back to you with some next steps. Thank you for helping us get better. You are the most valued part of what we do
The Precision Team
Service Provided:
Install Garage Doors
Product:
Garage Doors
Broken Garage Door Spring Repair
Chanhassen, MN
Great job done! Really appreciated the prompt service.
Tim Olson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
Chanhassen, MN
Jonathan was very knowledgeable, courteous & skillful.
Amy Smith
Service Provided:
Garage Door Repair
Product:
Cables
Garage Door Repair
Chanhassen, MN
Support team was very reachable via chat/ phone even on a weekend and got a Sunday appointment. Technician arrived on time, explained the problem clearly and made useful recommendations and potential risks with current system. He confirmed the work before he started and promptly completed it.
Sunder
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
Chanhassen, MN
Troy was great! Got here quick. Fixed our issue. Friendly and informative. Will definitely use them again.
Dan Gunderson
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
Chanhassen, MN
Duncan, Eric, Rudy and AJ were absolutely fantastic. Almost hard to believe how professionally they behaved and how courteous and respectful they were.
Paul Nyberg
Service Provided:
Garage Door Repair
Product:
Garage Doors
Garage Door Repair
Chanhassen, MN
Precision Door responded to my garage repair problem on a Saturday. My door cables were broken, and I couldn't get my car out of my garage. The service technician called me back and came about 1 1/2 hour after I called. I had contacted other repair services also, and no one was there to help me. The technician was cordial, efficient, clearly explained the problem and how to solve it. I was very happy with the service I received.
Nancy Wright
Service Provided:
Garage Door Repair
Product:
Garage Doors
With 103,112 Reviews
For this location's local site visit:
precisiondoormn.com/reviews/city/minneapolis
This location is owned and operated by:
Kristi Hartmon
Precision Door Service
53 Woodlynn Ave Suite CSt. Paul MN, 55117
