I'll say this. It doesn't seem like I should have had the issue I did after just a few years after the original installation, but I was able to get a service appointment within 24 hours, and my service tech, Brandon, was great. Very professional and friendly. He explained everything very well, made sure my questions were answered, and represented the company very well. Not to sound like a cranky old man, but these days good service is hard to find, and I was completely satisfied with my service experience.

I do not want this posted please with my name. Shane did a wonderful job and was very helpful with installing a new spring and service.

Tim, the technician, arrived at my house on a Sunday morning ready to work and that is just what he did. First he inspected the current opener, made recommendations on what needed to be done and provided me with options and prices. Once I selected the course of action I wanted to take he proceeded to begin the replacement process. He worked non-stop, explained what he was doing along the way and instructed me on how to use the new opener upon completion. All of this was done with a pleasant and easy manner. I would give him an A+ for his very thorough work.