PRECISION GARAGE DOOR SERVICE

Waited three weeks had to call them on updates on my garage door. When I called they told me the door was on the truck. Which that was 6/11 asked when can be put in asap, she told me they would have to unload it from the truck they would look it over to make sure the door is not damaged and all the parts are there with the door. She would give me a call back Wednesday and it could be install it on Friday 15 didn’t get a call. Again had to call them on Monday 17th to find out about my garage door. Lady told me it on the truck and it would get delivered to them tomorrow. This company sucks at communication. I would never recommend them to my friends or family. I’m ready to do with someone else.

Courtney Lorentzen

Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had with our service. It's clear from your review that we fell short of meeting your expectations, especially in terms of communication and timeliness regarding your garage door installation. We understand how frustrating it must have been to experience delays and lack of updates throughout this process. This is certainly not the level of service we aim to provide to our valued customers. We are currently reviewing our internal processes to ensure that instances like this are addressed promptly and do not happen again in the future. Please know that your feedback is incredibly valuable to us, and we take it very seriously. If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We would appreciate the opportunity to make things right for you. Once again, we apologize for the inconvenience this has caused you. We hope to regain your trust throughout the remainder of the installation process and earn the opportunity to serve you better in the future.

The Precision Team

Very professional, have used them several times and continue to get same day service! I highly recommend them for any garage door problems. From their call service help line to their technicians, who respond, everyone represents their company with the utmost respect! I had called about another garage door companies garage door install, and they fixed the problem without even a service call expense.

Tom Campbell

Adam took his time and explained what I needed. The Lifetime Waranty was an important influencing factor for me.

Mike Hable

From the Sales Team to the Installation Team and follow up, our experience with the Precision Team was above stellar! We would and will absolutely will recommend this team to neighbors who are considering a door upgrade. Very satisfied customer! Tom and Janine

Thomas Brown

Josh and Mitch did a great job installing our garage door. They were right on time and finished the job quickly. The garage door looks great and works perfectly! Thank you guys

Joseph Nessler

Chad did a great job in explaining what I needed and got it done in half an hour. I know this will last for many years. I also appreciated I could book a time on line over the weekend instead of waiting until Monday morning. They also give a senior discount and have quality parts. Chad was very pleasant and deserves a Swedish dessert. ;)

Sharon schroeder

The house we recently bought was old and hadn't been updated in quite a while, so we needed the works--2 new modern garage door openers, remotes and keypads. The technician was friendly, and clear in presenting our options (which were on the truck, so we could make a choice and get them put in immediately.) He was very efficient in installing the system! Clearly demonstrated the system to us. And we felt the price was very good. Would highly recommend!

Deborah Ellsworth

Teck was very friendly and helpful will definitely use precision again

William Menne

Mike showed up on time and explained everything accurately. He finished the job quickly and professionally. I'm very pleased with the work done and the experience overall.

John Hanson

This is the second time I have had an excellent experience with Mike fixing my garage door. He was extremely knowledgeable, skilled, and respectful throughout the entire process. From the moment he arrived, he took the time to listen to my concerns and explain the issue in simple terms. He then proceeded to diagnose the problem quickly and accurately, fixing it in a timely and efficient manner. Throughout the entire process, he demonstrated a high level of respect towards me as a customer, answering all of my questions with patience and professionalism. I would highly recommend this technician to anyone in need of garage door repairs.

Desse Yitbarek

On time, great work ,fast work. A little more money then expected to pay.

Sandra Gibson for Mark Tan

Colton was very professional, quick and efficient. Explained his findings thoroughly. Felt the pricing was reasonable (less than I expected for the repairs). He got the job done quickly and walked me through the repairs. Completed the repair in negative temperatures with a positive attitude.

Christina Merritt

Very professional and quick service with the broken spring being replaced within a few hours of calling for help. I would definitely recommend Precision Garage Door to others.

John Keimel

Quick respons

Barb Niemi

I had used your service before and was very pleased with your work and the Precision person was very helpful explaining what work needed to be done. The same held true this time. Johnathon was very nice to help me understand what needed to be replaced.

Dorene Fischer

I googled a garage door service and found Precision. I called and got an appointment timeline the next morning. My servicer was professional, detailed and was very knowledgeable and understandable when he explained what needed to be done. He went beyond my expectations with his complete rundown of what he was going to do and showed me the areas of concern and he let me know what to expect in the future for any maintenance or possible repairs. The repair was completed in a surprisingly short amount of time and there was no messes left behind. I will request this servicer in the future when I need servicing.

Deborah Hehn

we were very satisfied with the job and your technicians very professional and cleaned up before he left. would deffinitely hire you again

Roger Simmons

Excellent experience. First time user of Precision Garage Door, having used someone else for twenty plus years and when I called them, they created nothing but barriers. Colton was amazing: on time, efficient, very clear communications, very helpful answering questions and explaining options.

Ken Hayes

Technician was prompt and helpful. He correctly analyzed the problem. Replaced the cables. Garage door works fine.

John Mac Donald

Our new garage door looks and works great! Donovan did an awesome job installing it too. Precision was really great to work with. The communication was clear and constant, which is always appreciated. ????????

Remy Nobello

I thought the Jonathan who did the new install and also replace all new springs along with a new opener. He was absolutely professional and very efficient along with an outstanding personality and took the time to educate us on everything from start to finish. Best regards, Michael & Jane Altendorfer

Michael Altendorfer

Mike was here on time. Excellent job of explaining options. He found rust wire on 11 year old opener that could have snapped and caused harm. Will have him back when it’s time to replace entire system.

Ralph Heussner

Friendly professional tech helped me with my problem with my garage. Mike G was awesome and solved my problem in about 30 seconds. My sensors were acting stupid and he identified this and fixed it super fast. Highly recommend Precision Door Service.

Rachel Davis

Prompt as much as possible I Called at 10:00am, they schedule a window of 12:00 noon go 2:00 pm. I received a text at 11:45, they were in route. Chris the technician said he should arrive by 12:05. He arrived at 12:03. Courteous, polite, removed his boots, walked to garage, saw problem, explained what would be done & completed repair, new rollers, cable & bottom plates. Extremely satisfied.

Don Bohmer

I chose your company from Angi on purpose because your website notes a concern for safety. The technician was courteous and professional. The job was done well. However, he was not masked and admitted he and his family were unvaccinated. By way of excusing, when he saw how unsafe I felt, he noted that he was tested every 2 weeks! Not daily, but every 2 weeks! Although we were probably technically outside in my garage, I felt unsafe and I put on a mask while he never did. I kept my distance except when I had to pay. Fortunately I was able to put my card in at arm’s length but I was not comfortable with the experience.

Susan

Thank you so much for letting us know of your experience. I am sorry to hear that it was less than superb. We do take health and safety very seriously. We follow all the guidelines and are equipped with ways to do our business safely. We do rely on our customers to let us know what they expect and are comfortable with and I'm sorry that your technician did not pick up more on your cues. We will be sure to remind our staff to ask upon the phone call they make when they're en route if the customer prefers we wear a mask and if they would like to opt in for our contactless payment option; where customer can be emailed their invoice with a payment link. Your feedback is very important to us and I thank you for reminding us how important it is to focus on all aspects of the customer experience, which entails more than just the garage door.

The Precision Team

Repairman was very courteous and helpful. Since we agreed on the issue, we decided to “limp” until spring. Appreciate all he did. Will call precision for garage needs again.

Grace Adams

Installer was courteous and professional. He replaced the garage door springs in a very timely fashion, lubricated what was needed, and tightened the opener chain. I am completely satisfied with the result.

Duane Chavie

I was very impressed by how fast Josh responded to my service call. Called at 11:00 and he was at my house a little after 2:30. Replaced two coil springs and adjusted and tightened my rails, and made sure my sensors were also tightened. Josh took time to show my wife how to adjust the eye sensors. Great Service, pricing was good, and speedy service. I highly reccommned this company for your garage door needs.

Mike Ivie

The Precision Team did such a great job putting in my garage door. I choose them because they are a local family-run business. I have an older house with a nonstandard garage that created problems for the door installation. Tom and his team did an awesome job getting things to work and the door looks fantastic. Erik and others on the team were very professional and took the time to get things right. I would recommend Precision to anyone needing garage door work, they are knowledgeable and have great customer service.

Catie Stolte

Troy was very prompt. Also very professional with all his work. I would refer your company to all.

Jerry Koppy