Precision Garage Door of Syracuse
Has Received 3 Reviews in:
TABERG
Average Rating: 3.67
Garage Door Opener Install
TABERG, NY
A little bit late but made up for it.He did a great job.Very friendly and courteous.I will definitely recommend you guys to My friends.Thank you.
Philip Hall
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair
TABERG, NY
Did your company meet my expectations? NO. Did they solve my problems? NO The only positive thing I experienced was the tech was on time. Other than that I am NOT AT ALL SATISFIED. The explanation I was given regarding the door starting to close and then go back up during cold weather does not make sense. I was told it was due to the improper track radius being installed when the doors were put in by the company that sold me the opener and the door in 2015. I had NO problems during the cold weather for the first 3 or 4 years of owning the door and opener. And the door opens and closes fine the rest of the year. It only happens when the temperature is below 40 degrees. So how is it the track radius was incorrect? Shouldn't it have been a problem when the opener was installed brand new? That does not make sense. The only remedies I was offered was spending hundreds of dollars on parts and labor to change the tracks. My second issue was not addressed much better. The original wall mounted control panel for the door stopped working completely. When I went to Lift Master's website to order a new one, they sent me a new updated model free of charge. I can only assume there were issues with the original model since my original one is out of warranty. I installed the panel and it worked fine except every other day, the door would open by itself in the middle of the night. Never had that problem since it was installed. The only option I was given by the tech was to replace the logic board in the motor unit mounted the header of the garage opening. And he said I would be better off buying a new one. For a company that claims to be the Lift Master experts on your website, I was a little taken aback that the young man had to call the boss for a recommendation. I paid the $85.00 for the service and this is what I got. I am not at all pleased. I signed the tablet regarding turning down the recommendations mentioned above so I assume there is a snowballs chance in hell getting that money back. Lesson learned. I will NEVER do business with this company again.
John Rehbein
Response:
Hi John, I'm sorry you are not satisfied with our recommendation. Unfortunately, there is no magic fix for your door malfunctioning, parts will have to be replaced. If you're unhappy with our diagnosis I would recommend reaching out to the company that did the original installation to see what they have to say about the issues you are experiencing. In my professional opinion, these issues can be rather common for an 8 year old door and operator and the solution would be to replace the worn and malfunctioning parts with ones that work correctly. In this case we do agree that it may be better just to replace the unit all together considering the price of repair is considerable, the unit is 8 years old and there is no guarantee that something else won't malfunction considering you already have two separate issues with the unit in that time.
Anthony
Service Provided:
Garage Door Repair
Product:
Install Garage Doors
TABERG, NY
New automatic garage doors!! I am extremely happy with them! The technician Gerry and the young men who did the installation were terrific! Gerry gave me a thorough instruction of how to operate the doors! I would recommend you guys to everyone!
Sonja Zavaro
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
With 103,112 Reviews
For this location's local site visit:
This location is owned and operated by:
Anthony Paruta
Precision Overhead Garage Door Service
18 Corporate Circle Suite 6East Syracuse NY, 13057
