PRECISION GARAGE DOOR SERVICE OF JACKSONVILLE

I noticed that something was going on with my garage door. I was happy to see that they had saying day service. The tech was in contact with me, asked if he could come early because he had finished up his job. I was totally happy with that. When Nate got there, I explained the situation and then he took time to look and see what was going on. Explain thoroughly what was wrong and that I would need a new motor. This was not surprising to me because I’ve had the same motor since 2002. he then came up with an estimate based on what I was able to pay. Went through my options and then took an hour to install everything. He then went over how everything worked. And then I was able to pay right there. Nate knows his stuff and I was very happy with the end results. This is the second time I’ve used precision, garage door service and I was happy both times

Grace Neville

Wes was outstanding all around

Chris & Erin Roman

Very professional and personable. Excellent representative for your Company. Thanks!

William Smith

I chose Precision for a new garage door because I thought they would back the products they sold. Not True! My garage door was under a 15 year paint warranty. I had the door installed six years ago; however, the door's paint is now fading in areas and the door is rusting. I was also told it was a hurricane door. Believing that Precision would guarantee the door, I contacted them, but I was told that the warranty was held by a company called Ammar, and that it would be difficult to have Ammar repair the door. I contacted Ammar and was told that the door's rust would have to cause holes before they were going to do anything. I then contacted Precision again, and again I was told they just install the doors; they are not responsible for defects. The hurricane door??? Two inspections says it is not! I requested Precision to send me a letter stating they put in a hurricane proof door, and they agreed. There has been NO letter to support what I paid for. Precision's story has changed now that I need them to follow through on what I was originally told by them when they were selling me the door.

Maureen Mccullough

Maureen, Thank you for your feedback. I truly do apologize that Amarr is not covering this under warranty. Unfortunately, they have guidelines that we have to follow and always try to be fully transparent with customers when purchasing a door what warranties are through us and what warranties are through the manufacturer. All new doors we install meet or exceed the local building code requirements. The door we installed is hurricane rated to 130 MPH. This door was permitted and approved by the City of Atlantic Beach. Please double check your spam folder for an email sent from mabraham@precisiondoorfl.com as our records show we sent it on 5/24/24 at 3:32pm. Again, I am truly sorry about the experience you are going through and wish there was more in our control.

The Precision Team

5 star rating because after call about problem service was the next day. Explained problem and how to avoid.

Ruth Clemens

Very good service and a job well done.

PETE WHALEN

Prompt service. All questions answered. Very professional.

Marylynn Cassese

Precision people were professional from initial contact through repair of a broken cable. Prompt and courteous the repair team gave clear explanations and recommendations to correct the problem to include future actions given the conditions they found.

MarK Gabrynowicz

Great fully professional service. From first contact thru timely and knowledgeable repair.

John Saucerman

The technician Cole arrived on time, was very pleasant, did the repair, explained everything he did clearly. I would recommend Precision.

Richard Levine

Broken spring replaced. Dalton came early, very professional and friendly. Explained options for replacement, installed the parts, cleaned up, completed payment. Could not have been better. Highly recommend.

Janet Prushansky

Couldn't have been better, this is a great company and great techs....on time, called when on the way, very helpful

Judy Blocker

Awesome!!

Patricia Goelz

Five star treatment. Wesley did an awesome job, provided great guidance on ongoing preventative maintenance and will certainly recommend your services. Thank you

Paul Marcroft

Quick, efficient, professional. Thanks.

Carl Pennington

Quick response and quick service. Precision has always done a great job for me.

Phil Lancelot

There was static or a sound when I was talking to the receptionist which made it a little difficult to hear her. Everyone was professional and polite.

Mary Ball

Mike was great. Explained everything, very professional and quick.

Robby Finklea

Great work. Had a new door opener set up and running the same day.

Gorden Glenn

Not happy with visit, tech basically "looked up" at garage main control, and said we needed all these new things that total up to almost $750. Our home was built less than 2 yrs ago. If "looking up" is a good way to estimate, that is scary! Will not call your company again. Thank you for taking advantage of me and charging a visit fee for glancing. I normally do not write reviews, but this was such an unprofessional visit.

Carter Mobley

Mr. Mobley, thank you for taking the time to speak with me. As we discussed our technicians go through a really comprehensive training program. Their typical day consists of working on 5-6 doors everyday that have similar issues as yours did. I understand that you did not feel comfortable with the technician using his experience and being able to identify the issue so quickly. I have been in similar situations that made me uncomfortable when I have had items repaired at my home that the service person was quick at identifying the issue without fully taking apart. Our company’s priority is to have the highest customer service possible and the only way to do so is to have the valuable feedback when we miss this mark as in this case. We will be using this as an example to all of our people to help them better communicate with the customer. As we discussed, I have processed a refund for the service fee that was charged to you. Please let me know if we can help out in the future.

The Precision Team

Our experience with Precision was great, from the time we looked at the website to the salesperson coming out and explaining everything to us to Michelle in the office to the installation. All personnel were friendly, courteous and professional!

Mark Hill

From start to finish, Precision was fantastic! They gave us numerous options to choose from and made the ordering/installation very easy. Door is installed and looks fantastic! Great customer service as well, from the operator, the salesman and finally the guys who did the installation

Andrew

Door jammed in the closed position. Main spring replaced and other supporting hardware items cleaned or replaced. Fast and courteous service.

Joseph Sherin

Joseph Sherin, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

very professional and gave me several options based on my horrible old garage door. Runs like silk now!

John Hartmann

John Hartmann, thank you for choosing Precision Door Service, and taking the time to share feedback on your experience.

The Precision Team

Great service; made appointment for next day with no extra weekend charge! They called when they were on the way and gave an ETA. Rob not only repaired the cables, but he also looked into why the door was binding when opening on a manual basis. Above and beyond. Nice job.

Peggy Collins

Peggy Collins, thank you for taking the time to write a review and share your feedback. We are glad to know you are pleased with Rob.

The Precision Team

I called Precision Garage Door after viewing their website and reading many reviews and comments. They were able to schedule an appointment on the same day that I called. Their technician, Rob, was very professional and did an excellent job at a very fair price. I would definitely recommend Precision to any of my friends and neighbors who have garage door issues.

Allen Hall

Allen Hall, thank you for the review, and we appreciate the recommendation!

The Precision Team

Ryan was polite, nice and did a great job.

Judy Coughlin

Judy Coughlin, thank you for choosing Precision Door Service. We appreciate hearing from you, and delighted to know you were pleased with Ryan and his work.

The Precision Team

Excellent prompt service. Professional discussion of the current problem and an explanation of what to expect Thanks

Ken Hagan

Ken Hagan, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team

The service was quick and professional. All of our garage door needs will have been and will continue to be handled by Precision.

Will Napier

Will Napier, we are glad to hear from you. Thank you for taking the time to write a review. We are pleased to know your Precision Door Service experience was a positive one.

The Precision Team