Precision Garage Door of Boston

Has Received 1 Review in:

Hopkinton

Average Rating: 5.00


Install Garage Doors

09/02/2019

Hopkinton, MA

Review:

the tech did a great job installing the new doors, however, they were not the doors I was expecting. I had discussed doors with a higher R-value with the sales rep, but the wrong ones were ordered and I didn't realize it until the old doors had been removed and the new ones were being installed. I did call the office and they stated the doors on the invoice were the ones being installed. I explained that I realized that, but had wanted the higher R-value doors because I have living space above the garage. I was offered a discount which I accepted, but I'm still a little upset that I didn't get what I thought I was getting. again, to be fair, the quote I received had the model door that was installed on it, but it didn't mention thickness or R-value and I didn't think to check because I thought I had made it clear in my conversation with the sale rep. I do want to restate that the tech that did the install was very professional, polite and clean.

Jennifer Gately


Response:

Jennifer – Thank you for taking the time to review our recent installation in your garage. We appreciate the kind words you’ve shared regarding our installer, Mike. He’s a tremendous asset on our team. We always aim to have fully satisfied customers and regret if we may have missed our mark. We appreciate our continued dialogue and will look to this as a teaching opportunity for our team to serve our customers better in the future. Thank you for your business. We look forward to serving you again if needed.

The Precision Team

Service Provided:

Install Garage Doors

Product:

Garage Doors

Our Average Rating

With 59253 Reviews

  • 5 Star (95.8%)
  • 4 Star (2%)
  • 3 Star (0.7%)
  • 2 Star (0.5%)
  • 1 Star (1.1%)

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Boston Locations:
Boston & Newton (617) 671-1921 51 Reviews
Metro West (508) 283-4035 49 Reviews
North Shore (781) 780-4677 3 Reviews
South Shore (508) 419-7904 12 Reviews

Precision Door Service of Boston

For this location's local site visit:

This location is owned and operated by:
Walt Arvin

Precision Door Service of Boston

90 Cherry Street, Ste. 4
Hudson MA, 01749
We Fix Garage Doors Right Springy

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